Tech Support: Building your Offshore Dream Team

technical support philippines Often it can be difficult when you’re new at outsourcing to know what to look for when creating an offshore tech support dream team. The business process outsourcing (BPO) industry has been around for more than 20 years and apparently, the success of outsourcing is immensely evident as outsourcing hubs continue to rise over the past few years. Philippines Outsourcing in particular have had a steady rise to the number one spot as the top outsourcing destination across the globe. Their success has been proven to show effective and quality staffing solutions with their competition rates and strong government support, providing work for more than 60,000 Filipinos and generating more than $10 billion in revenue.

However opting for the cheaper option does not mean the lower quality option. Here’s a guide from our team at Outsourced that gives you the best approach to building your Technical Support Philippines dream team.

Have a solid interview process

Since your offshore tech support team will be away from your watchful eye, it’s a good idea to not only pay attention to the technical knowledge they possess but also how they function as a team member under minimal supervision.

Hiring through an outsourcing company and/or BPO recruitment agencies, specifically those that specialises in outsourcing IT services, is highly advisable as the staff within their database have gone through the initial job screening process. By informing them of your special requirements they can short list suitable candidates for you which takes away a significant amount of work […]

By |October 30th, 2015|Offshore Outsourcing Philippines|Comments Off on Tech Support: Building your Offshore Dream Team

Outsourcing website development: Why?

outsource web development

Having a proper digital presence has already been established to be a crucial element in business success and customer satisfaction. Often businesses turn to hiring a third party professional to ensure that their website surpasses the quality benchmark – why waste hours of your valuable time learning to build a poor website when you can hire someone under a contract who specialises in website design? Although this seems to be an obvious indicator for outsourcing website development, there is still a touchy of hesitancy present as companies fear the final website product would be below expectation, thus wasting their money for nothing. It’s important to accept the fact that every business move comes with its potential risks and it’s advisable to concentrate on the benefits instead of what can go wrong. That said, here are a few reasons why outsourcing is more advantageous than problematic:

Employee cost

The host of hiring, training and maintaining an in-house website development employee can be time consuming which may not work in your favour if you want to have your website deployed as soon as possible. In comparison, hiring may prove to cost more money than utilising outsourced contractors or companies when taking employee tax and work benefits into consideration. Outsourcing website development provides you the ability to “employ” guaranteed knowledgeable experts without the hassle of the lengthy interview process. Furthermore, there’s no expectation to keep the outsourced staff around when you believe you no longer need their services – this may be more of an awkward scenario if you were to hire an […]

By |October 22nd, 2015|Outsourcing Staff|Comments Off on Outsourcing website development: Why?

Outsourcing Partner: Choosing the right one for your company

offshore outsourcing

When selecting a freelancer or third party outsourcing company for your business, there are several factors to be taken into consideration to ensure you are working with the most suitable partner. Here are a few tips to ensure your professional relationship with your outsourcing partner is effective and maximises business growth.

Research, research, research.

In order to be left with the perfect offshore outsourcing partner for your company, it’s advisable to research your contending companies or freelancers, including their mission statements, the standards they hold and how business is done. Be sure that they’re the type of company to prioritise your success and truly care about completing their job properly for your benefit and are interested in establishing a concrete professional relationship. By short selecting this type of business process outsourcing partner, not only does it guarantee a successful partnership, but it also means they won’t hesitate to acknowledge if their services aren’t a good fit for the work you are requesting, even if it means the loss of a prospective client.

Consider the size of your project.

If your project contains a multitude of diverse tasks, chances are that you will need to look for a company rather than an individual to ensure that the work that you are outsourcing is completed to the standard you desire. Whilst a freelancer may be suitable for simple projects, they may not have the skills necessary to complete bigger, more complex jobs effectively.

Analyse and verify skills being […]

By |October 14th, 2015|Outsourcing Staff|Comments Off on Outsourcing Partner: Choosing the right one for your company

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