IT BPO Services – In-House or Overseas?

Whether it was more beneficial to outsource BPO services or to hire an in-house team has been a perpetual debate ever since the market for software began. Many entrepreneurs praise the merits of offshore software development services whilst others have sworn off it due to horrible experiences, which doesn’t help the budding question: should I engage in an outsourcing partnership or not?

Offshore Software Development

The benefits of outsourcing BPO services overseas

Cost

It’s one of the most lucrative advantages to offshore outsourcing, especially for start-up companies with a very limited budget – and for a good reason. Why pay a local developer $150p/hr when you might be able to find an equally capable and educated person for a quarter of the cost from another country? Then the saved costs can be invested into building the company up, increasing its growth and quality rate. However you must take into consideration that more time will need to be dedicated by you when initially building that relationship with your outsourcing partner and ensure you both see eye to eye. After all, they’re not down the hall from your office door available for a quick passing chat.

Short term commitment

An underrated and underappreciated advantage, many people fail to think of the fact that outsourced jobs means that you can hire people for short term projects without any long term commitments and paying the associated costs. Projects like website or app development where you would only need […]

By |June 28th, 2016|Business Process Outsourcing|Comments Off on IT BPO Services – In-House or Overseas?

Outsourcing Partnership: The Perfect Relationship

The business process outsourcing trend is not an uncommon thing these days and has now transformed into a subset of outsourcing, which involves contracting operations and responsibilities of a specific business process to a third party provider. The increasing complexity of new technologies has led to almost an essential need for outsourced it services if companies wanted to continue providing high quality service with up to date technology at minimal financial burden to the business. This is been proven to be exceptionally successful within HR, finance, accounting and IT/web development. However although it’s no doubt service providers offer a highly skilled, educated, cost-effective workforce, being able to establish a strong outsourcing partnership will ensure maximum productivity and profitability.

outsourcing-partnerships

So how do we do this? Maintaining a successful business partnership is no different to a fruitful marriage – both of them need the highest level of commitment from both parties, whilst of course taking each other’s ego and dignity into consideration. Here are some tips to help you reach an optimal relationship with your IT Outsourcing Partner:

Set Manageable Expectations

A common habit that people who are dedicated to establishing start-up companies tend to do is feeling proud overdoing things, such as over committing to clients, working overtime, over imagining and just generally expecting unrealistic results. Although this isn’t necessarily a bad thing, it’s often these type of people who end up expecting the same amount of dedication from their outsourcing partner. This is highly detrimental to any hope of a deep seeded outsourcing partnership. You need to take […]

By |June 24th, 2016|Business Process Outsourcing|Comments Off on Outsourcing Partnership: The Perfect Relationship

happy clients

  • To say our staff there are crucial to our team is an understatement. Thank you to the outsourced team for helping us build our Manila team, we are very happy with the relationship we have together.

  • Outsourced have been an enormous support and very patient as we progress slowly down the outsourcing path. They have integrated perfectly in to our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating.”

  • They are the absolute best to work with! Very responsive and I’m getting what I’m paying for! I can honestly say they are a part of my team not just an extension. I have staff throughout the global and they are the most responsive of the 4 companies I’ve partnered with. I’ve had zero downtime with their services. The entire staff have been great, accommodating and easy to work with.”

  • Our Outsourced staff have proven to be excellent. They are all skilled in the fields they were hired for and they do a great job fast. If their work continues at the current level our work efficiency will have a huge increase. Thank you Outsourced for all your help.”