Over the past recent years, hiring an outsourcing company has become a global business phenomenon. Companies from small boutiques to big brands have turned to outsourced jobs to cut operation costs resulting in an increase profitability and more customer intake. The South-East Asia region is the most involved in the outsourced boom when it comes to offshore jobs. With English being taught as a compulsory secondary language, cultural barriers are becoming less and less distinct and working alongside foreign workers is not the most impossible thing to achieve anymore. For those overseas, the chance to work with global corporations can only mean an economical improvement. For those already living in the company’s original geographical area, it could mean potentially being made redundant. Either way, here are the most popular offshore staff jobs on the market that is likely to be outsourced.
1. Computer Programming and IT jobs
Outsourcing it services is the most popular outsourced work out of the rest. According to statistics released by Bureau of Labor, computer programming is the number one job that is most likely to be outsourced to SEA countries such as India and the Philippines, where competitive software developers, computer programmers and IT analysts are more than happy to charge 1/10th of the labor cost of the average Australian/American wage. There is also usually little time difference involved, meaning that working alongside overseas counterparts has next to no difficulty with the power of the Internet and video streaming such as Skype. Business giants such as Microsoft, Dell and IBM have opened up offshore operations and have reported at least 40% reduction in cost and a relatively good quality output.
2. Phone/Customer Support
Maintenance support jobs are slowly being outsourced overseas for a number of different reasons. Not only does it cut operation costs, but it also takes advantage of the time difference – companies can now offer 24 hour customer service by not only having local phone support available, but having offshore lines open for outside of normal business hours. This can shine a positive light to the company itself as it will most likely increase customer satisfaction who don’t need to wait until 9am the next morning to take to a specialist. The Philippines is the number one country for offshore jobs related to phone support. This is due to their stellar proficiency in English. They have now become the third largest English speaking country behind the US and UK which means a next to none language barrier frustration.
3. Business Process Outsourcing (BPO)
Aside from Call Centres, Business Process Outsourcing (BPO) is one of the most common job functions for outsourcing. BPO’s are used for mundane business functions such as filling up health care paper work accounting transaction and other miscellaneous tasks that don’t necessarily require a localised employee to complete. By offshoring these job roles, it cuts company costs significantly without a huge sacrificial loss.
The best laid plans often need someone to draw them up so they can be put into action, which is what drafters are hired to do. Architects, scientists and engineers all need the help of professional drafters who draw up detailed plans for projects using specifications and sketches of the original idea, utilising the knowledge of manufacturing and engineering. It’s an essential job, but it’s one that can be easily outsourced as long as there is appropriate communication strategies implemented.
5. Human Resources
Human Resources Management is the sector within an organisation that focuses on the recruitment of, management of and providing director for the staff of the company. They ultimately deal with issues such as compensation, performance management, organisation development, employee wellbeing, communication and administration. Although it seems like a job that will best fit someone who is physically there within the company building, it can be difficult for a small corporation in terms of difficulty and cost to handle firing, firing, payroll, benefits packages and all other tasks that HRM is responsible for. For this reason, many start up companies outsource HR tasks to offshore staff where production costs are low but possess the capabilities and qualifications to manage these important functions.
6. Tax Preparers
This is another popular outsourced job that does not necessarily require a face to face interaction. The only requirements that this jobs needs to be completed is comprehensive information on the client’s financial information and in-depth knowledge on applicable tax laws in that specific country. Although governments are now making companies to let their customers know if their tax is being complete overseas in an effort to keep the job in the country, the attempt seems futile as more companies are offshoring tax preparers.
Media publications have now been in a steady decline over the years from a loss in advertising revenue due to the fact that people are now resorting to the Internet to get their daily dose of business, entertainment and sports news. In order to cut costs and minimise financial hits, newspapers and magazines are now relying heavily on writers from overseas to produce high quality content for the fraction of the cost. This can also include outsourced jobs involving writing up company reports, blog posts, SEO content and even movie scripts.
8. Personal Assistants
Although CEOs within large corporations may need someone in the flesh to help them with their day to day tasks, small start-up business owners may not be able to afford such a luxury. However this is combatted by turning to virtual assistants that can offer their services online, which is most beneficial during the early days of company launch, where phone calls and emails from potential clients are expected. With their help, business owners can relieve an entire workload off their hands and focus on building up the company instead of answering emails, scheduling flights and hotels and collating mundane paperwork.
9. Graphic Designers
The fundamental element of graphic design is that usually it does not involve customer interaction so the worry about language barriers is non existent. Many companies are looking at offshore staff with the same creative flair to complete graphic design work for their company for a fraction of the local wage cost. Tasks like upgrading your brand logo, designing your website, creating marketing materials and more can be completed by off-site staff easily and harmoniously when solid communication is involved.
10. Research and Development
Global company giants are taking advantage of the highly skilled professionals overseas to do their research in English-emerging countries such as the Philippines to reduce operation costs. In 2012, Microsoft spent $100 million to build a research centre in cChine which employed 1,500 staff with more companies following this outsourced jobs strategy.
Outsourced is a leading IT outsourcing BPO Philippines company that provides dedicated offshore staff and offshore staffing services that focuses mainly on outsourced it services. As one of the leading IT BPO solutions experts today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today!