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At Outsourced, we know that customer satisfaction can make or break a business. Which is why we aim to ensure that you maintain a great relationship with your customers and provide them with excellent customer service and remote customer support around the clock, with the help of our customer service offshoring. Whether you need work-from-home remote customer service staff or an office-based team of customer service specialists look no further than Outsourced. 

The Philippines has become the international capital for customer support centers. The main drawcard for Philippines customer service staff is that the country has the third largest English-speaking population in the world. With a neutral accent that is easily understood and a population that is well-versed in Western culture and norms, remote customer support teams in the Philippines are cost-effective and help to minimise communication barriers.

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Outsourced hires only the most experienced customer service representatives and customer care managers who have been trained in customer support best practices. Building on the service-oriented culture of the Philippines, we offer only quality staff who have proven their excellent customer service skills and can handle customer complaints and feedback respectfully and professionally. We provide both remote home-based customer service and office-based customer service staff who will report from our state-of-the-art offices in Manila, Philippines. 

Customer Service Outsourcing

There are several types of customer service roles that can be hired in the Philippines, including phone and email support, chat support, social media management, and technical support. By outsourcing these roles, businesses can improve their customer service offering while also freeing up resources to focus on their core competencies and strategic initiatives. Ultimately, customer service outsourcing in the Philippines can help businesses to stay competitive and deliver a superior customer experience.

We have experience hiring various offshore customer service and support roles such as:

• Customer Service Representative (CSR)
• Call Centre Customer Service
• Customer Service Officer
• Customer Service Consultant
• Customer Service Specialist
• Head of Customer Service
• Customer Service Agent
• Customer Service Officer
• Outbound CSR
• Back-Office Customer Service Representative
• Service Manager
• Customer Success Representative

We also have experience hiring support agent and specialist roles such as:

• Remote Customer Support
• Customer Support Agent
• Sales Support & Administration
• Customer Support Consultant
• Inbound Call Centre Agent
• Order Processing Specialist
• Customer Contact Officer
• Order Processing Agent

With Outsourced you can build a dedicated team of Filipino customer service representatives who will exceed your and your customer’s expectations. Hire full time remote Customer Service Representatives in the Philippines with Outsourced, we provide world class Customer Service Outsourcing solutions. Whether you need a fluent english speaking customer service agent or a bilingual customer service specialist, look no further than Outsourced.

The Filipino customer service Contact Centre staff will be 100% dedicated to your company and report directly to you. The staff essentially become an extension of your organisation. The Outsourced Support Team are here to ensure your staff are working efficiently and delivering to your performance expectations and our ISO Certified quality standards.

To learn more about customer service outsourcing and hiring a dedicated remote customer support or customer service representative in the Philippines, simply contact us now.