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IT BPO services in the Philippines shines brighter in 2021

The BPO services market has not always been a fast growing market. The first offshore call centre was set up in 1992, however it was only in the past 10 years that saw the rapid growth within the industry as plane travel and online communication tools advancements sped up to suit overseas outsourcing.

IT BPO Services in the Philippines Shines Brighter

Among countries known for housing outsourced centres, it is the Philippines that have caught the attention of companies all over the world as a resourceful and valuable hub of high quality  and affordable offshore staff.  Globally dubbed as the world’s BPO solutions capital, the Philippines displays a number of characteristics beyond the cheap labour costs that make the country shine above the rest, and an attractive preference for multinational companies looking at BPO services.

Highest English-proficiency in the SEA

The Philippines is renowned for a highly westernised culture. With this naturally comes an advanced proficiency in written and spoken English, with a staggering 95% literacy rate, making it the third largest English-speaking country in the world. However what wins over global companies is their clear adopted American accent, which overcomes a significant language barrier and social stigma that foreign outsourcing presents, something that is hugely advantageous over its neighbours in the South East Asian region. This makes this particular country an attractive location for remote staff  and outsourcing IT services.

Success-driven workers attract global as well as start up companies

Alongside the skill, there has been a shift in mindset amongst the young Filipino workers. Traditionally, BPO services were limited to high-volume yet low priced work which was more than satisfactory if it meant making ends meet. However today, workers these days  breaking into the IT outsourcing industry come from a new creative and entrepreneurial generation, seeking a deeper connection with innovation-driven and mission focused companies. This is significant news, especially for start ups looking to build their company from the ground up without breaking the bank. Filipino workers are proving themselves to be valuable partners in the growing tech industry, something that start-ups are beginning to notice when looking for a  business process outsourcing company.

Philippines is a fertile testing group for products and services

Given the Philippines’ unique strengths, specifically in BPO outsourced it services, product and QA managers and found that it was relatively easy to use the Philippines as a testing ground to deploy and iterate new applications and products without any communication barriers. This is especially helpful when catering for the wider South East Asia market as the Philippines share a common ethnicity to its surrounding neighbours without the cultural barriers between them and the Western world.

Outsourced Quality Assured Inc. is a leading Philippines outsourcing  company that offers remote staff and offshore outsourcing IT services.  As one of the leading outsourcing company in the IT BPO Philippines industry, we assure our clients of exceptional and high quality offshore staffing solutions and  services. For more information on how to get started with us, contact us today!  

By |March 9th, 2016|Business Process Outsourcing|Comments Off on IT BPO services in the Philippines shines brighter in 2021

Outsourcing advantages: Increasing company productivity

Outsourcing is a practice used by different companies to reduce costs by ‘outsourcing’ or transferring labour to an outside supplier or provider. If used properly, it can be a highly cost-effective strategy due to the fact that it can be comparatively more affordable to source work or supplies externally, especially via overseas offshoring. This can be an incredible advantage to Information Technology companies, mainly due to the most significant benefit: the availability of abundant IT resource. The fact that IT is a universal code allows outsourcing to be an unlimited strategy.

outsourcing web development

However handing over business projects still comes with its risks and doubts, which is natural. Below are some questions answered and handy tips to help you combat these misperceptions, educate you on outsourcing advantages and how to effectively work with an outsourced team.

 

COMMON CLIENT CONCERNS AND QUERIES

Where do you outsource?

Choosing an outsourcing company’s location depends on your business reasons and industry. More often than not, outsourcing doesn’t have to be at a distant offshore city, with many global corporations choosing nearshore outsourcing to combat further cost reduction, cultural differences and workday overlap. That said, countries where close collaboration with your provider is possible, which can present one of many outsourcing advantages through similar time zones and cultural similarities is beneficial and can increase project productivity and management flow.

What is the difference between outsourcing and offshoring?

Outsourcing is the process of obtaining goods or services from an outside company. Offshoring refers to a company relocating some of their workload to an overseas location due to lower labour costs. Although similar in definitions, outsourcing does not exclusively mean offshoring – it could involve companies within the same continent or in countries only a short plane ride away.

Will I have a skilful team?

Just like a regular job application process, there are various factors and processes that need to be completed to ensure a successful team is hired. This is a prime factor when considering outsourcing advantages, as your employee prospects are no longer limited to your own country. Starting off by researching your prospective provider’s background for relevant information such as experience, reference and certifications is a sure fire way of filtering your options. Secondly looking closely at their management team will help you ascertain the individuals and how they work within projects together, as well as hosting conference calls to evaluate their interpersonal communication skills. Most importantly, it’s imperative that you research into the provider’s recruitment process and HR policies, especially in regards to employee retention and satisfaction. This determines whether your team members will have the motivation to last during work hours. By following these steps closely, there’s a positive chance you will be left with a high-quality outsourced team.

How will I communicate with my team? Will we be able to communicate?

In order for you to be on top of your business projects, regular monitoring and communication during working hours is essential. There are plenty of online tools that enable this which have little to no cost, such as Skype. By frequently communicating with another, this develops close collaboration and maximises productivity. English proficiency is thus very beneficial when it comes to selecting outsourcing providers. Usually employees being offered already have proven to be proficient in spoken English – nonetheless this should be integrated into your recruitment process.

How do you manage your team and keep them motivated at a distance?

Another of many outsourced advantages is present through the fact that by employing a team, it requires minimal supervision and management at your end. However constant communication is key to a well-oiled team. By making sure your offshore staff feel apart of the mainland company and encouraging engagement between the two parties, it can not only increase motivation but also bring out creative solutions and innovative ideas. Various companies tend to remote staff to the outsourcing company to oversee the progress and maximise communications – despite this trend, it is not necessarily a requirement by any means. Contrarily it can affect productivity if there is tense communication or cultural differences involved. The most recommended method is just to personally meet the team face to face initially before undergoing project.

offshore staff

What work should I outsource?

Confused as to what work you should pass on? Cater to your business’ strengths and the skills your outsourced team can provide with premium service and little supervision. Outsourcing maintenance work is a popular choice due to time difference zones which enables offshore employees who are a couple of hours behind to cater to customers who may be calling from outside of your local business hours. This is an extremely beneficial as it increases customer satisfaction, making it another addition to the list of outsourcing advantages.

What if I want to stop working with my provider?

Regardless of whether they are physically in your office or not, all your employees are entitled to the same basic workers rights, including being let go. Simply make sure that business relationship termination clauses are stipulated within your contract and allows you to do so with proper due notice.

TIPS FOR SUCCESSUL OUTSOURCE COLLABORATION

It is vital that you are aware of the steps and implementations necessary to ensure that the benefits outweigh any difficulties and that your outsourcing advantages are maximised. Here are a few tips to effectively utilise outsourcing using the three key relationships factors: trust, understanding and cooperation.

Outsourcing company

TRUST

Although it is a popular saying that trust is earned and not given, a successful partnership is quite the opposite. Constantly giving someone the impression that there is limited trust present may discourage them and minimise productivity. This is why the recruitment process is so significant. If the time is taken to carefully select a provider with team members proven to be reliable, being able to trust the team to complete their workload with minimal micromanagement becomes easier. Regular team meetings are still encouraged, but it should realistically be the only time you question their progress.

UNDERSTANDING

The primary aspect to a successful management practice is transparency and patience. Not only do you need clarity and accuracy within your communication explanation, but you also need the ability to be patient with the people you are submitting the project to who may have an array of questions needing to be answered. It is important that you don’t let this irritate you. Questions are an indication that they aim to achieve a complete understanding of what you are after to minimise any blunders or miscommunication which could result in wasted time and effort later down the path. The sooner the questions appear, the sooner they can reach complete comprehension, which will evidently mean more accurate timelines and quicker implementations.

COOPORATION

Teams work best when they work with you, not for you. Being able to communicate to your team members on a head level sends them the message that they shouldn’t shy away from approaching you at any given time. Weekly or fortnightly team meetings and progress reports ensures that a project is developing according to the plan and that goals and objectives are being met. It also provides opportunities for further questions to be asked and details to be clarified. Setting aside a constant time and day for this will make sure it is not accidentally missed and becomes habitual.

In addition, deadlines should be of a reasonable nature. A proper deadline should still retain a sense of urgency for completion without compromising quality. Similarly, it shouldn’t be push too far into the future that it loses priority. Listening to your team members and gaining their opinion on the likelihood of strictly meeting the deadline certifies that there is no frustration if dates could not be met simply because of its improbability.

As one of the top IT outsourcing web development companies today, please do not hesitate to ask questions regarding outsourcing work which includes graphic design, seo, digital marketing, copywriting or outsourcing website developers or designers. Contact Outsourced today for more information.

By |June 30th, 2015|Business Process Outsourcing|Comments Off on Outsourcing advantages: Increasing company productivity

What Is Outsourcing And What Does This Mean To Your Business?

Outsourcing Examples - What is outsourcing?
What is outsourcing and what are the benefits of outsourcing for your business? Can this strategy really help your business to cut costs, whilst at the same time help grow your business and increase your profits?

Many business owners are unsure about outsourcing and veer away from integrating this strategy into the operating structure of their company. This is a shame however, because the benefits of outsourcing can be quite profound for both small and large businesses.

The BPO industry (business process outsourcing) is fast becoming a booming industry, but what exactly is the drawcard and is there really a positive payoff for business owners, if they embrace this strategy within their company?

The rapid growth in outsourcing companies

outsourcing companies

In today’s rapidly moving marketplace where every dollar counts, business owners, now more than ever, need to keep a tight rein on their budgets. Every additional employee can exert a huge drain on a company’s budget and resources, so any cost-cutting strategies, which also help to improve a business’s output is like a panacea from heaven.

Outsourcing is one of these strategies that helps a business to cut costs and improve their bottom line, because it allows an organisation to fulfil their obligations to their employees and to their clients, whilst at the same time, keeping their overheads under tight control.

This strategy has the potential to free up valuable time within a company, so that more emphasis can be placed on creating strategies not only for future growth, but also to help expansion into areas outside of their expertise.

Current research indicates that the global outsourcing market has grown rapidly since the year 2000 and is expected to continue to grow, well into the future. In fact, global revenue paid to outsourcing companies in 2000 was $45 billion, but by 2014 this had more than doubled to $104.6 billion – a clear indication that organisations are embracing this unique method of managing their business operations with gusto.

So what is outsourcing and can your business really benefit from the BPO industry?

What is outsourcing?

What is outsourcing

Outsourcing has had a number of negative connotations surrounding it, particularly over the past ten or twenty years, but recently this strategy has become much more popular and mainstream in the business world. Entrepreneurs in particular, have taken to outsourcing with relish, as it allows them to literally be a one-man (or woman) business and to grow their business using outside expertise, on an as-needed basis.

The whole point of outsourcing is to bring in outside specialists to take over functions that would otherwise be performed by employees (or not performed at all, due to a lack of expertise within the company). This BPO solutions has risen to the challenge and has made huge inroads in helping businesses to meet their obligations, whilst creating a very lucrative niche market for themselves.

When you really think about it, outsourcing is not a new concept and has in fact, been used for many years, it is just that it has never been considered to be ‘outsourcing’.

Outsourcing Examples

Another world for ‘outsourcing’ is ‘sub-contracting’, which is a much more familiar concept to business owners. For example, how many businesses outsource transport processes to deliver their goods from the manufacturing plant to a retail store or a warehouse (also known as warehouse outsourcing)? How many businesses already engage an outside accountant, tax expert, web designer, IT management company or solicitor for their company?

Many companies now outsource their social media management, search engine optimisation, graphics and other multimedia designs, digital marketing needs and even email support and administrative services.

The majority of business owners would never consider actually employing these experts full time on their staff, they simply outsource or subcontract the work – without realising that they are already using, what are in reality, outsourcing companies.

So, if you need a definition of outsourcing, it can be considered to be where an organisation uses an external company to handle work normally performed by employees within that company.

Some other examples of very successful business activities, which are frequently outsourced, include payrolls, accounting services, staff training, technical support, customer support, call centres, procurements, manufacturing, supply chains, recruitment, computer programming, research and development, data entry, human resources and even creative design.

With an understanding of how a company can easily integrate outsourcing into a business structure, one of the obvious benefits of outsourcing is clearly in cutting costs. There are however, a number of other significant benefits to using this approach within any organisation.

Benefits of outsourcing for businesses in 2020

outsourcing 2020

All organisations are different, but each will have a core set of business activities that are very similar, regardless of their industry, but will also have many activities that are very specific to their own business or industry.

Outsourcing gives a company the ability to keep a tight rein on their overheads, whilst at the same time expanding and growing their business – not only in their core services or products, but also into complimentary areas or new and emerging markets.

So in general, there are six real world benefits of outsourcing, in the business world:

To reduce capital costs: By releasing funds that would otherwise be allocated to staff wages, you can turn fixed costs into variable costs. This provides businesses with a huge opportunity to reallocate these funds to other areas of their business, such as revenue producing activities, which previously were out of reach.

Many new start-up businesses and entrepreneurs actually design their operating structure around outsourcing. This novel approach avoids the large capital expenditures needed in the early stages of creating a business and allows many new businesses to get off the ground, businesses, which previously would have been impossible unless there was an injection of considerable funds.

When you couple outsourcing of business activities with the rapid growth in cloud technology, you can understand how many new start-up companies can literally be up and running with little capital expenditure. Along with cloud technology, the BPO industry has virtually created a new platform for business growth.

Reduced labour costs: To reduce costs, many businesses layoff staff, which has the added complication of reducing output and profits even further. The point is that subcontracting select business activities to outsourcing companies, whilst reducing funds spent on full-time human resources, also enables businesses to not only meet their obligations, but to also expand their operations.

Outsourcing also has the added benefit of enabling a company to engage in the services of a wide range of expertise, without the additional costs of funding a permanent, high-level salary. In addition, we all realise that business activities ebb and flow, meaning that staff can move from having little work on their hands one day, to being overwhelmed the next.

The ability to outsource work in busy times or to engage specialists as needed, provides a business with the flexibility to ramp up output in busy times, such as during holiday seasons or to take on new projects, all of which have a limited time frame, without tying up funds and resources.

Increased efficiency: When work is outsourced, staff can focus on their own workloads without being stressed about the mountain of work building up or having to take on additional roles, for which they are little prepared and under-skilled.

Staff therefore, are less stressed and can work more efficiently at their own jobs and refocus their efforts on core business activities. The savings made, due to increased workload efficiencies, can either be passed on to customers or reallocated into other areas of the business.

Engage expert help: Employing the skills of professionals or specialists, on a permanent basis, can eat a large hole in a company’s budget. The ability to outsource complex activities or services that need to be performed by experts to outsourcing companies, allows a business to upsell their own services to clients or to explore new and emerging markets.

For example, a company could engage an IT specialist who is experienced in coding to create a free app that helps customers to use their products more easily or complements a high end product. This type of work is just a one-time event and lends itself well to the BPO industry.

Gain a competitive edge: Reducing costs, refocusing on core business activities and being able to meet the market when demand is high, all help to give businesses an edge over the competition. Organisations can position themselves for future growth much more easily, when their overheads are minimized and they have access to the necessary expertise when needed

Small businesses in particular, can gain a much needed step up by outsourcing, enabling them to offer the same services or products as larger competitors, but at a fraction of the cost.

Benefits of outsourcing

With all of these real-world benefits that come from outsourcing a wide range of business activities to external business contractors, owners and managers rapidly move from asking what is outsourcing’ to how I can capitalise on the BPO industry in my company?’

It is fair to say that outsourcing companies are now part of an established and growing, global BPO industry. However, before hiring any individual or company on a permanent or limited basis, as with any business activity, it always pays to do your own research and due diligence.

The take home message concerning the benefits of outsourcing for businesses in 2015 is that this strategy increases the ability of a business to investigate new opportunities, whilst keeping costs contained. It opens up a whole new world for business owners, managers and entrepreneurs to explore.

By |June 8th, 2015|Business Process Outsourcing, Offshore Outsourcing Philippines, Philippines Offshore Staffing|Comments Off on What Is Outsourcing And What Does This Mean To Your Business?

Business Process Outsourcing, BPO Philippines

BPO

Are you looking for Business Process Outsourcing in the Philippines? You have come to the right place.

Business Process Outsourcing (BPO) is growing rapidly in the Philippines. BPO is the contracting of the operations and responsibilities of a specific business task, such as web development, to a third-party service provider. Outsourced is a leading BPO in the Philippines providing dedicated remote staff and offshore staff services.

The Business Process Outsourcing industry in the Philippines has grown 46% annually since 2006, led by the demand for lower labor costs, a highly skilled and educated workforce, and excellent English proficiency.
Outsourced provides BPO services to international companies predominantly from Australia, the USA and UK and is recognised and respected as a premium provider of Business Process Outsourcing in the Philippines. Outsourced is an official member of the Business Processing Association of the Philippines (BPAP) which is the umbrella organisation for the fastest-growing industry in the Philippines – offshoring and outsourcing.

If you are looking for quality Business Process Outsourcing staffing solutions in the Philippines simply contact us.

By |April 29th, 2015|Business Process Outsourcing|Comments Off on Business Process Outsourcing, BPO Philippines

Philippines Offshoring – Reasons To Hire Remote Staff from the Philippines

remote staff philippines

In any kind of business, there are two major factors that could spell the difference between failure or success. The first is cost, and the second is quality. Managing cost while maintaining or increasing quality can be a very tough challenge. Outsourcing, also known as offshoring, is one of the best solutions available to business owners who want to become more cost-effective without sacrificing quality. Through this process, companies can provide a top quality service to their clients while keeping their expenses at bay.

There are three main benefits of outsourcing:

  • Cost saving for businesses. Overhead costs can be lowered significantly by hiring remote staff.
  • Outsource technical and support tasks so you can focus on management and marketing
  • Hire dedicated specialists who can be an extension of your on-site team

Why The Philippines?
When it comes to offshoring, business owners have found many advantages in choosing the Philippines as an ideal location to hire their remote staff. World class companies in various industries follow this business model, and here are some of the reasons why:

  1. The Philippines is the third largest English speaking country in the world (in terms of English speaking population). This level of language proficiency translates into smooth working communication with minimum to zero barriers.
  2. The Philippines every year there are thousands of fresh college graduates particularly in the IT, technology, marketing and administrative field. There are also seasoned workers who have the experience to take charge of teams or manage end-to-end projects. This presents a huge opportunity for foreign businesses to utilize this endless pool of talent.
  3. The Philippines is conducive to the outsourcing industry. The culture is hospitable, and the country welcomes foreign business investors with open arms. This is because business process outsourcing (BPO) contributes a great deal to the country’s yearly gross domestic product. Offshoring is a win-win for both the business investors and the locals who are working in the Philippine BPO field.

How to Get Started With Outsourcing
Setting up your own physical office and business operation in the Philippines takes a lot of legwork. However, you can skip all the hassle by simply working with an “offshoring provider”. Outsourced.ph does the hiring of your Philippine remote staff on your behalf. They then assign your staff to work in one of their business class advanced offices in Manila’s prime locations. You have access to your remote team on a full time basis through teleconference and your preferred project management tools.

Aside from providing the office space, Outsourced also spares no expense in giving your remote staff everything they need to perform quality work for you. Tools and amenities like cutting edge computer equipment, fast internet, video conferencing tools, pantry and coffee – are all provided to your staff, so they can focus on fulfilling your business needs. Outsourced.ph also manages the payroll, HR support, daily time records, and local government compliance of your employees.

Working with Outsourced is the ultimate “shortcut” and quality assurance approach to achieving your offshoring business requirements and hiring a dedicated remote staff without going through the hassle. Simply contact us for more details about our offshore staffing services.

By |October 24th, 2014|Business Process Outsourcing, Philippines Offshore Staffing, Remote Staff Philippines|Comments Off on Philippines Offshoring – Reasons To Hire Remote Staff from the Philippines

BPO Philippines – Business Process Outsourcing in the Philippines

In any kind of business, there are two major factors that could spell the difference between failure or success. The first is cost, and the second is quality. Managing cost while maintaining or increasing quality can be a very tough challenge. Offshore Outsourcing, also known as offshoring, is one of the best solutions available to business owners who want to become more cost-effective without sacrificing quality. Through this process, companies can provide a top quality service to their clients while keeping their expenses at bay.

bpo outsourcing philippines

There are three main benefits of offshore outsourcing:

  • Cost saving for businesses. Overhead costs can be lowered significantly by hiring remote staff.
  • Outsource technical and support tasks so you can focus on management and marketing
  • Hire dedicated specialists who can be an extension of your on-site team

Why The Philippines?
When it comes to offshoring, business owners have found many advantages in choosing the Philippines as an ideal location to hire their remote staff. World class BPO companies in the Philippines various industries follow this business model, and here are some of the reasons why:

  1. The Philippines is the third largest English speaking country in the world (in terms of English speaking population). This level of language proficiency translates into smooth working communication with minimum to zero barriers.
  2. The Philippines every year there are thousands of fresh college graduates particularly in the IT, technology, marketing and administrative field. There are also seasoned workers who have the experience to take charge of teams or manage end-to-end projects. This presents a huge opportunity for foreign businesses to utilize this endless pool of talent.
  3. The Philippines is conducive to the outsourcing industry. The culture is hospitable, and the country welcomes foreign business investors with open arms. This is because business process outsourcing (BPO) contributes a great deal to the country’s yearly gross domestic product. Offshoring is a win-win for both the business investors and the locals who are working in the Philippine BPO field.

How to Get Started With Outsourcing
Setting up your own physical office and business operation in the Philippines takes a lot of legwork. However, you can skip all the hassle by simply working with an “offshoring provider”. Outsourced.ph does the hiring of your Philippine remote staff on your behalf. They then assign your remote staff to either work from home or work in one of their state-of-the-art offices in Manila’s prime locations. You have access to your remote team on a full time basis through teleconference and your preferred project management tools.

Aside from providing the office space, Outsourced also spares no expense in giving your remote staff everything they need to perform quality work for you. Tools and amenities like cutting edge computer equipment, fast internet, video conferencing tools, pantry and coffee – are all provided to your staff, so they can focus on fulfilling your business needs. Outsourced.ph also manages the payroll, HR support, daily time records, and local government compliance of your employees.

Working with Outsourced is the ultimate “shortcut” and quality assurance approach to achieving your offshoring business requirements and hiring a dedicated remote staff without going through the hassle. Simply contact us for more details about our offshore staffing services.

By |September 16th, 2014|Business Process Outsourcing, Philippines Business Process Outsourcing|Comments Off on BPO Philippines – Business Process Outsourcing in the Philippines

Happy client testimonials

Extremely professional

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

Extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

Incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

High quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."