Outsourcing, although not an unfamiliar term in the entrepreneurial sphere, it’s still a fickle to deal with. As a small business owner, outsourcing is your ticket to expanding your team without compromising your company profits. However what can be difficult to most is knowing which jobs are suited as an outsource task and which is better for someone you can interact with face-to-face everyday. When attempting to discern this, consider the skills required for the jobs you currently handle and what has the least skills needed, yet takes up a ridiculous amount of your time. It’s usually this tasks that can be offloaded for a small, yet worthwhile price.

Still stuck? Here are some of Outsourced’s tips on what to outsource to free up your time and increase your productivity:

Outsource Task #1: Social media

Whilst you can be particular on how to word your tweets or which filter you want to use for your Instagram posts, delegating this task to someone else frees up a lot of time. To save even more time, task the same person with writing your blog posts and manage your publication deadlines.

Outsource Task #2: Customer Service

Once you have clear company guidelines in place, there’s no reason why you need to be the first POC. Outsource this job to someone with strong personal and communication skills to handle the brunt of the calls, and allocate yourself to manage serious customer matters only.

Outsource Task #3: Book Keeping / Account Management

Cashflow and the intricate finances of your business is probably something you would want […]

As business outsourcing continues to grow, the significant changes that this growth presented dominated 2015, particularly within the Philippines. It’s common knowledge that BPO services have become almost an unofficial trademark of the Philippines, with more and more global brands turning to employing Philippine offshore work staff, resulting in over a million employees and generating revenues of $22 billion.

“The BPO industry continues to be the forefront of our economy,” Danilo Sebastian Reyes, chairman of IT & Business Process Association of the Philippines (IBPAP), stated at a conference in Manila earlier this year in February.

“In 2015, we breached our target revenue of $21 billion. We registered almost $22 million in revenue and almost 1.1 million direct employment.”

This successful business outsourcing explosion has come from a number a different factors, from a large supply of English-speaking college graduates, to the strong US dollar to Pesos rates and an overwhelming support from the government. This has ultimately helped the Philippines overtake India within this industry, who are well known for their consistent dominance within the  business process outsourcing  (BPO) sector. According to Reyes, Philippines is determined to allow their rise in ranks to only continue to grow, with a new revision of the 2022 revenue and employment projection underway.

“We’re already close to reaching our 2016 revenue target of $25 billion and employment of 1.3 million workers. Given this, we’re now setting new and bigger targets for 2022, to be announced sometime this August.”

PHP is used in more than 80 percent of all web projects as a server side language and still standing popular and prevalent despite experts suggesting otherwise. As a business owner or project manager, being able to determine who is the right fit for your team when it comes to PHP developers is no easy feat – ideally you will want someone with the right amount of expert knowledge that you can trust to deliver dynamic and responsive websites that meet your standards and expectations. This is even more crucial if use Philippines offshoring staff. PHP, although easy to learn, is difficult to master and it’s imperative that you select these masters in order to guarantee product satisfaction. In order to help you out, here is a basic guide on how to filter and hire PHP developers who are perfect for your team.

Stage 1: The Recruitment Process

In order to attract the right candidates with right level of experience, you need to provide a very thorough and detailed job description which outlines exactly what you’re looking for. This includes advertising all the specific and compulsory skill sets they need as well as the frameworks you intend to use. By being clear about the qualities the right candidate needs to have, you filter out inexperienced developers which makes the selection process a lot easier on your end. That being said, a flawlessly executed recruitment process all begins with knowing how to strike out the unfit candidates in order to prevent any time being wasted for both […]

Often it can be difficult when you’re new at outsourcing to know what to look for when creating an offshore tech support dream team. The business process outsourcing (BPO) industry has been around for more than 20 years and apparently, the success of outsourcing is immensely evident as outsourcing hubs continue to rise over the past few years. Philippines Outsourcing in particular have had a steady rise to the number one spot as the top outsourcing destination across the globe. Their success has been proven to show effective and quality staffing solutions with their competition rates and strong government support, providing work for more than 60,000 Filipinos and generating more than $10 billion in revenue.

However opting for the cheaper option does not mean the lower quality option. Here’s a guide from our team at Outsourced that gives you the best approach to building your Technical Support Philippines dream team.

Have a solid interview process

Since your outsourced technical support team will be away from your watchful eye, it’s a good idea to not only pay attention to the technical knowledge they possess but also how they function as a team member under minimal supervision.

Hiring through an outsourcing company and/or BPO recruitment agencies, specifically those that specialises in outsourcing IT services, is highly advisable as the staff within their database have gone through the initial job screening process. By informing them of your special requirements they can short list suitable […]