Does your business have a service desk, help desk or desktop support service? Many small to medium sized businesses rely on their business technology to keep their operations running at peak efficiency. Whether it’s your customers or employees, everyone needs your company’s servers, applications and databases to be available as needed. When something goes wrong, however, customers and employees rely on an IT tech support system to fix the problem. 

So who should they call when things go wrong? With limited budgets, many small to medium sized businesses are short staffed and can’t afford an in-house IT department to troubleshoot technical issues. This is where a remote service desk, help desk or desktop support service becomes valuable, because these offshore services help to cut costs while still providing a top level service to your customers and employees. 

Once you realise that you need some type of support service, you might wonder which you need: a remote service desk, help desk or a desktop support service? Whilst Outsourced provides all three of these remote support services to companies in the Philippines, it’s often difficult to know which type of service suits your needs better, in fact it can be quite confusing! So let’s take a look at each of these support systems in turn, so you […]

If you want to boost your business’s efficiency and get an upper hand on the competition, back office outsourcing can give you the edge you need. This type of business model where you rely on professional back office outsourced teams gives you the flexibility to expand and contract your staffing levels to perfectly match your business’s activity.

(more…)

As a utilities provider, you might have wondered recently whether outsourcing for the utilities industry is a viable option. After all, the challenges faced by utility providers encompass everything from grid modernisation to distributed resource integration and competition from alternative energy sources. So how can a utilities BPO model benefit your company? (more…)

With healthcare rapidly becoming an expanding service, the safe and effective management of people’s medical data has become a serious priority. The enormous amount of personal data that needs to be collated and stored safely means that healthcare information management has become not only an essential service, but also a very specialised area. (more…)

The road to success for new Fintech companies is paved with challenges. This is because the whole Fintech industry is founded on innovative software that constantly changes as technology advances. Solid funding, specialist financial staff, and an inherent ability to adapt quickly are the cornerstones of success in this industry. (more…)

Do you need to outsource back office activities, but have no idea where to start? Back office outsourcing involves delegating labour intensive administrative tasks, that would otherwise be performed by your own staff, to remote workers employed by a third party. There are three immediate benefits of back office process outsourcing, including access to skilled workers, increased flexibility and scalability, and freedom from rising operational costs. (more…)

Workforce outsource recruitment is a fairly new, but growing trend in the business world. It’s a way for companies to hire a wide range of staff to help grow and expand their business without the hassle of recruitment and training themselves. You also don’t need to  provide workspaces and infrastructure or manage payrolls.  (more…)

So you’ve finally decided to expand your business and delve into owning your very own online store. The catch, you want to make it an easy and effortless process – at least for the most part. (more…)