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What Is The Difference Between Service Desk, Help Desk and Desktop Support?

Does your business have a service desk, help desk or desktop support service? Many small to medium sized businesses rely on their business technology to keep their operations running at peak efficiency. Whether it’s your customers or employees, everyone needs your company’s servers, applications and databases to be available as needed. When something goes wrong, however, customers and employees rely on an IT tech support system to fix the problem. 

So who should they call when things go wrong? With limited budgets, many small to medium sized businesses are short staffed and can’t afford an in-house IT department to troubleshoot technical issues. This is where a remote service desk, help desk or desktop support service becomes valuable, because these offshore services help to cut costs while still providing a top level service to your customers and employees. 

Once you realise that you need some type of support service, you might wonder which you need: a remote service desk, help desk or a desktop support service? Whilst Outsourced provides all three of these remote support services to companies in the Philippines, it’s often difficult to know which type of service suits your needs better, in fact it can be quite confusing! So let’s take a look at each of these support systems in turn, so you […]

By |July 17th, 2020|Outsourcing Staff|Comments Off on What Is The Difference Between Service Desk, Help Desk and Desktop Support?

Boost efficiency & beat the competition with back office outsourcing

If you want to boost your business’s efficiency and get an upper hand on the competition, back office outsourcing can give you the edge you need. This type of business model where you rely on professional back office outsourced teams gives you the flexibility to expand and contract your staffing levels to perfectly match your business’s activity.

Back office outsourcing - Outsourced PH (more…)

By |April 13th, 2020|Outsourcing Staff|Comments Off on Boost efficiency & beat the competition with back office outsourcing

Does outsourcing for the utilities industry actually work?

outsourcing for utilities industry

As a utilities provider, you might have wondered recently whether outsourcing for the utilities industry is a viable option. After all, the challenges faced by utility providers encompass everything from grid modernisation to distributed resource integration and competition from alternative energy sources. So how can a utilities BPO model benefit your company? (more…)

By |April 9th, 2020|Outsourcing Staff|Comments Off on Does outsourcing for the utilities industry actually work?

Increase productivity with an outsourced Healthcare Information Management (HIM) team

healthcare information management outsourcing

With healthcare rapidly becoming an expanding service, the safe and effective management of people’s medical data has become a serious priority. The enormous amount of personal data that needs to be collated and stored safely means that healthcare information management has become not only an essential service, but also a very specialised area. (more…)

By |March 30th, 2020|Outsourcing Staff|Comments Off on Increase productivity with an outsourced Healthcare Information Management (HIM) team

How To Take Your Fintech Company To The Next Level

Fintech Outsourcing - Outsourced.Ph

The road to success for new Fintech companies is paved with challenges. This is because the whole Fintech industry is founded on innovative software that constantly changes as technology advances. Solid funding, specialist financial staff, and an inherent ability to adapt quickly are the cornerstones of success in this industry. (more…)

By |January 6th, 2020|Outsourcing Staff|Comments Off on How To Take Your Fintech Company To The Next Level

What is back office outsourcing?

Hire an offshore business process analyst from the Philippines - Outsourced PH

Do you need to outsource back office activities, but have no idea where to start? Back office outsourcing involves delegating labour intensive administrative tasks, that would otherwise be performed by your own staff, to remote workers employed by a third party. There are three immediate benefits of back office process outsourcing, including access to skilled workers, increased flexibility and scalability, and freedom from rising operational costs. (more…)

By |December 30th, 2019|Outsourcing Staff|Comments Off on What is back office outsourcing?

Workforce outsource recruitment – What is it and will it work for your company?

workforce outsource

Workforce outsource recruitment is a fairly new, but growing trend in the business world. It’s a way for companies to hire a wide range of staff to help grow and expand their business without the hassle of recruitment and training themselves. You also don’t need to  provide workspaces and infrastructure or manage payrolls.  (more…)

By |December 9th, 2019|Outsourcing Staff|Comments Off on Workforce outsource recruitment – What is it and will it work for your company?

How Outsourcing Jobs Creates more Local Jobs

Outsourcing as a business solution – is it merely a trend or are there other merits to this strategy that aren’t being considered? Does offshore labour hire take jobs away from locals or does it actually help to create more jobs for local Australians in the long-term?

A survey conducted in 2012 by the Australian Business Process Outsourcing Association, found that 45 to 65 percent of Australian organisations outsource some business processes. The reason?

(more…)

By |July 25th, 2018|Business Process Outsourcing, General, Offshore Outsourcing Philippines, Outsourcing Staff|Comments Off on How Outsourcing Jobs Creates more Local Jobs

Building an eCommerce Website? Tips on What to Outsource

Building an eCommerce Website

 

So you’ve finally decided to expand your business and delve into owning your very own online store. The catch, you want to make it an easy and effortless process – at least for the most part. (more…)

By |July 26th, 2017|Outsourcing Staff|Comments Off on Building an eCommerce Website? Tips on What to Outsource

Outsourcing SEO: Why You Should Be Doing It

outsourcing seoTo understand the value of outsourcing SEO, you need to understand the value of digital marketing.

How does SEO benefit you/your business?

The fact is, one successful post can reach thousands perhaps even millions of people. Particularly when it’s ranked high enough. For this reason; the reach and benefits of the Internet, companies are spending more of their marketing budget on online campaigns and SEO (search engine optimisation).

That’s also why it’s ranked number 2 in our top-10 in-demand workplace skills for 2017. 

So, your next question is:

How do I get my business to make its way to the top of the search listings and generate frequent traffic?

Amazingly, 65% of businesses admit getting leads and website traffic is a challenge.

That’s because traditionally, you would have two options:

  1. Devote some of your precious time to performing these tasks or,
  2. Hire an expensive in-house employee to take care of it for you.

The problem is, neither of these solutions provide you with great value.

SEO is an ongoing task that cannot be neglected. Particularly in the constantly evolving digital market. Skills need to be reassessed and honed regularly in order to keep up with the current trends and algorithms. If you’re managing your SEO as a side task, it most likely doesn’t have your full attention and you’re probably not going to be optimising and moderating your content. Not to mention, you’re losing valuable time on other more important duties and essentially, not being performance […]

By |January 17th, 2017|General, Offshore Outsourcing Philippines, Outsourcing Staff|Comments Off on Outsourcing SEO: Why You Should Be Doing It

Happy client testimonials

Extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

Incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

High quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."