Job Description
Company Description Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Client It is a multi-cloud application services and security company committed to bringing a better digital world to life. It partners with the world’s largest, most advanced organizations to optimize and secure every app and API anywhere, including on-premises, in the cloud, or at the edge. The company enables organizations to provide exceptional, secure digital experiences for their customers and continuously stay ahead of threats.
The Role We are currently seeking dynamic individuals to join our team, catering to the combined operations of the company both integral components of our parent organization.
This unique opportunity involves fulfilling the following roles:
Scheduler As a Scheduler, your primary duty will be to efficiently manage incoming inquiries and bookings from our valued customers.
Key responsibilities include: • Answering phone calls and promptly addressing customer inquiries.
• Scheduling on-site appointments for our skilled technicians.
• Utilizing tools such as Google Maps to optimize technician routes and travel times.
• Adhering to established protocols for booking technicians on longer trips.
• Demonstrate adaptability and quick decision-making skills in a fast-paced environment.
• Comprehensive training will be provided to ensure proficiency in all aspects of the role.
Level 1 IT Helpdesk Technician Joining the company IT as a Level 1 IT Helpdesk Technician offers an exciting opportunity to provide essential support to our clientele.
Your primary responsibilities will include:
• Handling remote Level 1 IT support tasks for our diverse customer base.
• Engaging with customers via email, chat, and occasional phone calls to troubleshoot issues.
• Ensuring timely and effective resolution of technical queries and concerns.
• Collaborating with team members to escalate complex issues when necessary.
• Demonstrating excellent communication skills and a customer-centric approach.
• Extensive training will be provided to equip you with the knowledge and skills required for success in this role.
Requirements:• Strong communication skills, both verbal and written.
• Ability to adapt to evolving procedures and guidelines.
• Proficiency in utilizing technology tools such as Google Maps.
• Prior experience in customer service or technical support roles.
• Hardware troubleshooting a must as this is 90% of why our customers call us, sometimes requiring us to ask the correct questions.
• A keen willingness to learn and grow within a dynamic team environment.
• Must have AU or neutral accent
Additional Information Work Schedule: - Monday to Friday 6:30am-3:30pm PH Time
Work Location: - Homebased ; Should have a strong internet connection (minimum of 20 MBPS); Equipment is provided.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
