Australian Companies: Why They Choose Offshoring to the Philippines

March 14, 2017

In recent years, offshoring business processes has become a popular way to cut back on expenses and get menial tasks done more efficiently. While there are a few different options in regards to the country you may choose to outsource to, more Australian companies are outsourcing/offshoring to the Philippines every year.

Why do these Australians outsource to the Philippines, and why might this be a good move for your company as well? Let’s talk about the benefits of offshoring to the Philippines and why this could be the perfect fit for your business.

Cutting Back Costs

The cost of living in the Philippines is significantly lower than in other Western countries. In fact, living costs may be up to half of what they are in Australia!

Obviously, this means that wages are also much lower than in other countries. Your company benefits from this arrangement due to the cost reductions of offshore workers. You’ll be getting the same tasks accomplished for as little as half of what it would cost you to employ someone in Australia!

Another reason that offshoring to the Philippines saves you money is due to the similar time zone. Since the working hours there are pretty much the same as in Australia, you won’t have to pay for a night shift. (We’ll talk more about the benefits of a similar time zone below!)

Plenty of Talent

offshoring to the philippines1

Education is a high priority in the Philippines. In fact, the education system has been modeled after the United States and parts of Australia. In recent years, they have converted to the program of K to 12, meaning that youngsters are getting a fantastic opportunity for better education.

Also, due to the incredible increase in outsourcing/offshoring to the Philippines, this industry has changed its reputation in the eyes of many Filipinos. Now, positions as offshore workers are considered typical middle-class jobs, and are highly sought after. This competition breeds better workers for companies who want to offshore to the Philippines.

In fact, many universities now offer specialised courses and training that helps students learn how to do outsourced tasks, and provides them with the skills needed to be very valuable to Australians offshoring to the Philippines.

Continued Economic Growth

The economy of the Philippines has greatly stabilized in the last few years due to alignment with other governments and the good relationship this country maintains with the United States. More than this, the Philippines has been nurturing an environment of economic growth. This pattern shows no signs of slowing down, but instead is constantly increasing.

Language Advantages

The priority of a company looking to outsource will probably be the English language level of the workers. When Australians outsource to the Philippines, language is not a problem.

In fact, Global English has conducted a study regarding Business English skills around the world, rating each country on a scale of 1 to 10 in their Business English Index. The Philippines ranked one of the highest on this list, achieving an unprecedented 7.1. They easily beat out competitors like India (ranked at 5.5 BEI), China (4.4 BEI), or Malaysia (6.0 BEI).

This is due mainly to the fact that the Philippines was governed by the United States until the late 1900’s, meaning that English was used widely. Beyond that, the Filipinos have kept up their English skills since they achieved independence.

English is taught in schools from an early age. In fact, it is the second official language of the country. Movies or television shows that are originally in English are not normally subtitled, and it is the norm for the business world to communicate in English.

Thus, from a young age up until adulthood, Filipinos learn and use English in daily life. Also, Filipinos are known for having a very neutral accent when speaking English, making their language skills even more valuable for Australians that outsource to the Philippines.

High Literacy Rate

With education being such a high priority in the Philippines, it’s not a surprise that the literacy rate for the country is very high. However, the astonishing rate of 97% literacy beats all expectations. Compare this rate with India, at 72%, and you’ll see that offshoring to the Philippines is truly a great investment.

Similar Time Zone

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The time difference between Australia and the Philippines is minimal. Between Eastern Australia and the Philippines there is a slight difference of 2 hours, but Western Australia is actually on the same time zone as this Asian nation! This leads to a number of different benefits when Australians outsource to the Philippines.

We’ve already mentioned that the time zone similarities result in monetary benefits to Australian companies that offshore to the Philippines. However, this also means that work can be done simultaneously, and without interruption.

This working condition means easier adaptability for the Filipino workers, and has more long-term success. It may also lead to higher productivity in workers.

Government Support

The government of the Philippines has taken note of the increase of the offshoring industry in their country. As a result, they have taken steps to make the process easier and more appealing to Australians that outsource to the Philippines.

In this regard, the government has initiated financial incentives such as tax holidays, duty waivers, and reduced taxes. Also, the government has provided more resources for training and education in the field of offshore working. These initiatives make outsourcing/offshoring to the Philippines more appeal to outsourcers, and also to the Filipino workers.

Infrastructural Improvements

In recent years, infrastructure in the Philippines has continually improved. This means better and more plentiful office spaces available for BPOs, and higher connectivity to the internet. Transportation has also improved, meaning that BPO centers are linked by highways and commuter railways.

All of these measures have and will continue to contribute to the growth and efficiency of offshoring to the Philippines.

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Australians who choose offshoring to the Philippines find that the benefits are outstanding. These companies are able to improve efficiency and marketability for their company, all while lowering business process costs. Take advantage of this great opportunity to outsource processes such as IT services, accounting, SEO, and more!

Outsourced Quality Assured, Inc. is a leading IT outsourcing company that continues to dominate the IT BPO Philippines market. We offer high quality outsourced it services and provide a highly professional offshore staff for businesses worldwide. As one of the leading IT BPO Solutions expert today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. 

Outsourcing SEO: Why You Should Be Doing It

January 17, 2017

To understand the value of outsourcing SEO, you need to understand the value of digital marketing.

How does SEO benefit you/your business?

outsourcing seo

The fact is, one successful post can reach thousands perhaps even millions of people. Particularly when it’s ranked high enough. For this reason; the reach and benefits of the Internet, companies are spending more of their marketing budget on online campaigns and SEO (search engine optimisation).

That’s also why it’s ranked number 2 in our top-10 in-demand workplace skills for 2017. 

So, your next question is:

How do I get my business to make its way to the top of the search listings and generate frequent traffic?

Amazingly, 65% of businesses admit getting leads and website traffic is a challenge.

That’s because traditionally, you would have two options:

  1. Devote some of your precious time to performing these tasks or,
  2. Hire an expensive in-house employee to take care of it for you.

The problem is, neither of these solutions provide you with great value.

SEO is an ongoing task that cannot be neglected. Particularly in the constantly evolving digital market. Skills need to be reassessed and honed regularly in order to keep up with the current trends and algorithms. If you’re managing your SEO as a side task, it most likely doesn’t have your full attention and you’re probably not going to be optimising your content. Not to mention, you’re losing valuable time on other more important duties and essentially, not being performance efficient.

Hiring a brand new in-house employee comes with a hefty salary, plus added costs (training, pensions, taxes, energy, benefits etc.). Additionally, in order to know if you’re hiring the right person, you need to be well-versed in SEO yourself to undergo quality candidate assessments. And if the person leaves (which is highly likely in this competitive industry) you have to spend more time and costs recruiting, yet again.

Thankfully, we have another, more ideal solution: Outsourcing SEO. 


But… Why?

outsourcing seo


I’ll tell you exactly why.

Outsourcing SEO to a specialised professional is a guaranteed cost-effective, value for money method.

It also saves a lot of your time.

Forget about spending money on continuous training and education (which is paramount to successful SEO), these guys are all over it, with no added costs. This will free up not only your time, but your staff’s time too. Meaning, you can be more productive on tasks you/they are better equipped for.  

The thing is, outsourcing agencies already have competent, professional staff on-hand. You don’t have to worry about looking for the ‘right’ person’ or worry about the benefits. The agency takes care of it all.


Depending on your current campaigns/projects, you could go from two dozen people working on SEO for a major project down to one person depending on the urgency and timeline. Plus, outsourcing agencies are extremely flexible and are there to cater to your deadlines. They also know how to stay on top of market altercations and stay away from popular misconceptions . They’re constantly immersed in the digital market and are professionally trained to read legitimate trends.

Cost Prediction

Outsourcing SEO is a brilliant way to help track and stay on top of your spending. You’ll never be hit with out-of-the-blue training or equipment costs. Price is as marked.

They Handle Everything…

I mentioned this earlier, but i’ll mention it again, SEO isn’t a learn once kind of skill. It’s high maintenance and requires constant attention and flirtation.

Some of its ongoing optimisation activities include (but are most certainly not limited to):

  • Content marketing,
  • Pay Per Click
  • Link building
  • Managing keyword efficiency. ie. you may think your website has the right keyword density, but you could be wrong…

Outsourcing SEO to an expert means they will examine your content and look for ways to maximise your ranking. This will astronomically improve your ROI.

Social Media 

Leaving SEO to an offshore expert can also be highly advantageous to your social media platforms. They can create and monitor targeted campaigns with right landing pages on your site. This will improve your quality score in places like Google AdWords and Facebook Ads.

Above everything else, outsourcing SEO to a rehearsed expert can bring freshness and vitalisation to your business. It’s fair to say that each company has their own unique way of going about things, and this often pervades through its staff members. Whilst consistency is a great tool to attain, it can also be the cause of old and sometimes rancid ways of approach.

An outsider isn’t schooled in your methodologies. They offer a different perspective and can provide a unique take on mainstream tasks.

At the end of the day, if SEO is a core part of your marketing strategy (and dare I say, it should be) for generating new leads and reeling in maximum ROI, outsourcing SEO to a professional makes the most sense. It’s highly cost-effective and not to mention, it frees up invaluable time to focus on those core tasks you’re specialised in.

Outsourced Quality Assured, Inc. is a leading IT outsourcing company that continues to dominate the IT BPO Philippines market. We offer high quality outsourced it services and provide a highly professional offshore staff for businesses worldwide. As one of the leading IT BPO Solutions expert today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. 

Outsourced Review 2016 Annual Magazine

January 9, 2017

Click Here to view the Outsourced Review 2016 Annual Magazine.




  • Editor’s Note
  • Letter from the CEO
  • IT BPM Outsourcing Growth
  • Case Study: Genesys Telecommunications
  • Outreach: Project Pay It Forward
  • Events: Las Vegas Interop
  • ISO 9001 Quality Management
  • Meet the Team: Meet Michelle
  • Staff Testimonials: Meet Richard
  • Work Life Balance
  • Beach Summer Weekend Getaway
  • We are Family: It’s More Fun at Outsourced
  • Hawaiian Year End Party 2016


Click Here to view the Outsourced Review 2016 Annual Magazine.

Outsourcing Web Development: Why should you?

December 13, 2016

In order to survive the fast digitisation of society, every company needs a website. As more and more people are becoming internet savvy and dependant, it’s a crucial time for businesses to invest in a website as an accessible point of contact for your customers an clients and to uphold a professional online profile. However not only is there need for an existing website, there’s the equally important need to have one that has an outburst of quality, design, content and backend technology. It’s for this reason that deciding who is responsible for the creation of your online content can be difficult. Do you save money and design your website within your company though risk poor quality work, or do you hire a third party company? And if the latter, can your company afford to do so? So how do you decide?

outsourcing web development

Evaluate your internal resources.

Take a look at your staff and determine if have the right people to create a successful website for your business. Some of people you would need include a marketing leader with heavy online expertise, skilled graphic designer, web developer, copywriter and project manager.


Ask yourself: can in in-house “one person team” do the job properly? 

Many small and medium sized businesses have a dedicated web person or webmaster to handle their website. While these people are skilled enough to make updates to the website, designing and building a website from scratch requires both creative and technical competencies. Finding a person that does both design and development well can be exceptionally difficult.

If your business has a one-person web team, you might want to consider making that person the project manager and outsourcing your web design project. Outsourcing to a team of professionals will give you several skill sets that know how to work together to get results.

Evaluate time commitment 

Once you determine if you have the necessary talent in place to successfully redesign your website in-house, the next hurdle is how to take a person to team off of other projects and devote significant staff time. Website design is not something that can be done “on the side” – it requires full dedication and attention.

Outsource to offset weakness

After you evaluate the abilities of your staff, you may find that in-house recourses would be well suited for part of the project but not others. If this is the case, you might want to consider outsourcing part of the project. You may have a great project manager but lack design talent. You may even have a generalist that can design a website, but no one to assist with the initial website strategy and planning.

Outsource if you need a fresh perspective 

In both the client and the agency role, there is a lot of value in the fresh perspective that outsourcing your web design can bring. There is such hing as being “too close” to your products and services. When you work in a company for yours, you tend to forget the questions that people new to your product or service might have. An outside opinion helps to stimulate new ideas that your website and content could benefit from. Because an outside agency doesn’t know your business as well as you do, they can think like your customer in ways that you simply can’t. By outsourcing web development, they can see your business and your products/services like a real customer would, and ask the same questions that your prospect might.

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshoring staff services. With Outsourced you can scale your organisation quickly easily and cost effectively as we aim to find and place exceptional staff that will constantly exceed your expectations. For more information on how to get started with our company, contact us today.

Magento Developers in Australia: What you need to know

As Magento becomes more and more of a popular choice for online stores and business websites, the number of people presumably available for the job expands. It’s therefore imperative to know what to look for to ensure you’re getting your money’s worth. Here are a few questions that are worth asking when facing your potential Magento Developers in Australia:


In-demand workplace skills needed in 2017

It’s approaching the end of the year, so there’s a good chance you’re looking for a new job. Although looking for your next career is daunting and often quite uncertain given the competitive nature these days, there’s good a bit of good news for people who possess 2017’s in-demand workplace skills.

According to LinkedIn, October / November is the time of the year when they see a spike in job applications or employee research conducted by businesses on the well known social networking site. To find out what exactly recruiters or business are looking for and the skills that commonly results in a successfully landing a job, LinkedIn analysed all of the hiring the recruiting activity that has occurred in 2016 so far.

After looking at billions of data points, below are the top 10 most in-demand workplace skills that will make you an attractive contender should you ever apply for a job in 2017:

2017’s top 10 in-demand workplace skills

1. Storage Systems and Management: Improving computer data storage and access
2. SEO/SEM Marketing: Search Engine Optimisation and Search Engine Marketing improves web search rankings
3. Data presentation: Employers increasingly need people who can organise data so it’s easy to understand
4. Mobile development: Skills like app development fit into the ‘Mobile Development’ category
5. Network and Information Security: As the Internet of Things develops, security is becoming more important
6. User Interface Design: Creating software that people interact with is becoming more important
7. Middleware and Integration Software: Middleware enables communication between software programs

8. Web Architecture and Development: Building websites that are both aesthetically pleasing and functional
9. Statistical Analysis and Data Mining: Employers increasingly need people to find and make sense of data
10. Cloud and Distributed Computing: People who can develop and maintain these networks are the most in-demand

It’s clear to see a solid technology / data theme demand that’ll cross over to 2017. LinkedIn career expert Catherine Fisher weighs in on the analysis: “While some skills expire every couple of years, our data strongly suggests that tech skills will still be needed for years to come, in every industry,” she says.

“Now is a great time for professionals to acquire the skills they need to be more marketable.”

This heavy emphasis on technology based is due to the market trends on what workplaces need to increasingly satisfy their audience pool, and what areas are slowly becoming redundant.











Magento Development Sydney: A service you can rely on

October 19, 2016

Magento has been repeatedly titled the leader in the E-commerce kingdom, being responsible for numerous online businesses and delivering effective and inexpensive web solutions. If you’re one of the main retailers to get on board, it goes without saying that you have made the right choice. In today’s competitive environment, it’s a necessity to be equipped with high-performance platforms that will ensure your customers are delivered a premium shopping experience. However your next important step to guarantee you’re getting your money’s worth is to enlist a strong Magento certified team. Although there are ready-made scripts out there for you to use, Magento was hardly designed to be performed under default settings. It’s flexibility was purposely created so it had the capacity to tailor to your every business need and meet specific retail goals. These features may not be available on ready made scripts; ergo you’d be forced to make deadly compromises. One recommendation we can give you is Magento development Sydney based agency, Acidgreen.

Acidgreen is equipped with advanced and qualified staff determined to meet your goals and exceed expectations. Their approach to digital excellence has afforded them long standing client relationships which they still have today with some of the world’s biggest brands and organisations. Their solutions foundations are built with their client’s unique requirements in mind, and customised to fit with their business no matter how big or small. Below is a more detailed breakdown on why Acidgreen is a top performer in Magento web development services.

Acidgreen Magento Development Sydney: A service you can rely on

magento development sydney

1. Expertise

Not every company that offers Magento services are experienced, which is what ultimately makes a company trustworthy and accountable. So it’s important that your #1 Magento agency contender holds an extensive expertise. Apart from being a multi-award winning company, Acidgreen has had a broad range of experience with a number of different clients of all sizes. Assisting company giants in B2B enterprise ecommerce, conversion optimizations, UX, front end development and more, their work has been accoladed by all.


Acidgreen was an invaluable partner in helping us create our mobile site. They understood our business objectives and tailored a solution that was spot on. Their code quality and attention to detail was superb. I would happily recommend Acidgreen to anyone.


A good web agency is hard to find, I’ve worked with many and these guys are the best in the business. They are the real Magento experts and have been specialising in it long before most agencies. They do what they say and always ensure the platform is working perfectly. I’m constantly referring retailers to Acidgreen.

-Princess Polly


2. Certified

Am obvious but still crucial point tor eemmber whilst hiring a web development company – or any company for that matter! – is that their staff have the right credentials and qualifications to handle your tasks. This guarantees they are responsible and trustworthy. Acidgreen requires all staff in direct contact with Magento web development projects be certified and ensure that they complete ongoing training as updates are rolled out by Magento. So you can be assured that their knowledge is precise and up to date.

3. Knowledgable

Partnering up with a Magento web development company means being able to use their specialised knowledge on the e-commerce industry to help you create a premium online store front. And we’re not just talking about just-google-it knowledge. It’s all about specific tricks of the trade that only someone who is immersed in Magento development every day would know about. As one of the first Magento web development Sydney agencies to receive the Magento Gold Partners status, they are top of the range experts in design and eCommerce, and can lead you to achieve excellence.

4. Advanced

The retail world relies on customer trends which are constantly changing. So you’ll want to make sure your development company takes onboard the latest trends of the e-commerce industry and tailors their websites to meet these cultural shifts. To combat this, Acidgreen’s tech experts are constantly being updated with specific trends that the digital sphere is facing, and sees to it that your websites are properly updated to accomodate for these changes.


At Outsourced, we only want to recommend the best and Magneto web development Sydney agency Acidgreen delivers the best of the best. To get in contact with them for more information and how to get started, click here.

Outsourced Quality Assured, Inc. is a leading IT outsource philippines company that continues to dominate the IT BPM industry market. We provide a dedicated offshore staff to handle any outsource taskfor businesses worldwide. As one of the top IT outsourced philippines experts today, our goal is to find and place exceptional remote workers who are sure to exceed your expectations.  For more information on how to get started, contact us today.




Ten Common Types of Web Developers

August 5, 2016

If you’re a manager looking after a team of web developers or in the process of looking for some, you’ll find that you’re encounter particular quirks or personalities that you can group together to create a successfully dynamic group. All individual developers possess different work styles paired with a different skill set, and you can benefit for paying close attention to these, especially if you’re looking for a particular personality to join your team.


Here are some common types of web developers that you will definitely come across:

1. The Conventionalists

These guys are stickler for rules and prefer that way when given opportunities of web development. They aren’t the most keen group of people when using diverse frameworks and libraries are they are contented with their pre-existing conventional methods and tools. As the saying goes, ‘if it ain’t broke, don’t fix’.

However don’t mistake this hard-t0-budge attitude for a lack of competence. They are usually the group of developers who are majorly referred to as the expert developers in their respective field and have been in the industry for quite some time. It’s good to have a few of these on your team to create stability and have a presence of expertise.

2. The Go-Getters

These people who prioritise getting the job done and encompass the saying “work smart, not hard”. They’re equipped with the latest functions, tools, strategies and workflow that help them create advanced web projects. Most of them have their own set of premade modules and libraries to simplify their workflow and maximise productivity.

3. The Perfectionists

There’s always one in any group dynamic. The perfectionists who go above and beyond coding. They leave coments, pay great attention to naming variables and do the dirty work aka documentation. In the developer world, this category is very rare. I mean let’s be real here: when’s the last time you left a detailed comment or wrote a manual for your software?

4. The Ninjas

You’re a man of few words and keep to yourself. You’re an enigma: not outright friendly or forthcoming yet you surprisingly work well on a team. People notice your tireless nature and can’t figure out how you do everything so effectively and efficiently – all the work seems to be done, but there’s little evidence to suggest that you did it in the first place. Sounds like you? Congratulations, you’re the resident ninja.

People usually believe that in order to work well in a team, you need to be flamboyant and a grade A socialite. However the Ninja is a walking example of proving this myth wrong. There’s nothing wrong with having reserved people on your team who don’t care for work relations and focus on getting the job done. The no-nonsense attitude figure can be very beneficial to work with.

5. The Ambassador

This person is pretty much the complete opposite of the Ninja. They’re in the spotlight and is generally the face of the team and unofficial project manager. Although they hold proficient programming skills, this is primarily used to know how to communicate and relate between client and web developer rather than doing the hard work themselves. In his supervisory role, the Ambassador is the in-between guy, ensuring that every project meets the requirements and satisfies the client whilst balancing practicality.

6. The Researchers

For every researcher, a code is just not a code as it becomes a topic of discussion, blog and Q&A for them. They carry out discussions, meetings and majorly share their theories and findings to let others know about their opinions and findings. For them, every single web jargon has an amazing conversation behind it and they duly do their research to explore more.

7. The Speedy Multitasker

The multi-tasker thrives on taking on multiple projects at once and works much faster than most – however it comes at a price. The amazing speed they work out may be tarnished by the quality as the speed results from cutting corners and hacking cores since they believe optimising the checking code takes too long. Despite this trainwreck of a person, the product works just as well . Cutting corners may not be the most favourable practice, but in an impossible turn of events, your speedster may still be an invaluable part of your team of web developers.

8. The Scholar

The Scholar or better known as the “Know-It-All” is pretty much the figure amongst web developers who is known to be a walking encyclopedia on programming. They’re the one you naturally drift to when you have any questions or concerns about coding as they can spend hours passionately discussing the history of a programming language or dissecting an imperfect code. They feel obliged to impact knowledge to others and share his/her passion for the theory and technical intricacies of coding and programming. They try their best to explain to clients why using state of the art technology is so important. After all, every project is his/her precious child.

This figure can be an amazing contribution to your team, but be sure to channel his energy on important projects, rather than waste time satisfying his urge to delve into every trivial detail.

9. The Geek

Workaholic doesn’t even begin to describe the Geek, or the martyr of web developers. This gem goes beyond the call of duty to deliver the project and takes great pride of their work. Lunch hours consist of eating and frantically finishing off a project ahead of schedule, and free time involves books, journal articles and the like to improve himself and his skill set. The epitome of an introvert, he feels most comfortable in the world of code and programming jargon. For this reason, they make a much better person as a worker bee than a leader.

10. The Debuggers

Or as I like to call it, the web developer Knights in Shining Armour. Debugging is a skill in itself, where it’s true power and strength can only be brought out when the page shows “Internal Service Error 500” and are ready to save the day. They’re not only capable of catching and eliminating bugs in their own code, but in codes written by others too. Well versed with all debugging tools and have a very clear knowledge of a flow of events and ability to spot the trigger in the chain.


BPO Industry: Comparing India and the Philippines

As a business owner or manager in the BPO industry, outsourcing has the potential to be the bestest friend and ally you’ve ever had. It’s been a very common business movement, with the process saving large sums of money which can instead be invested into the overall revenue or another aspect of the company. However this lucrative outcome depends on what you outsource, how you outsource and most importantly, where you outsource. Major outsourcing providers are primarily located in Asia, particularly in India, China and the Philippines.

India: former BPO Industry King

It wasn’t long ago that it was just India that had the outsourcing for the BPO industry market cornered. Ever since it was colonised by the British empire, it had a prolonged name for being the informational technology outsourcing country – and for a good reason. Information Technology has been the most prominent source of revenue and employment, making it a popular career choice for the population to be educated in. According to IBEF, as of 2016, India is the fourth largest base for new business in the world and home to over 3,100 tech start ups which is only set to increase to 11,500 by 2020. Home to IT giants IBM, Cisco and Oracle, it has maintained its status for a successful outsourcing country.

Philippines takes the lead

Despite the accomplishing figures, India has now lost significant outsourcing ground to the Philippines over the last few years. The Associated Chambers of Commerce and Industry in India reported a 70% loss in outsourcing market share with call centre and related services, with the LA times reporting Philippines BPO Industry revenue at a staggered $25 billion, equal to 10% of the country’s economy. The Philippines is now quickly gaining popularity within the BPO industry, known for passing along not only affordable services but unique capabilities that breakdown the stigma that comes with outsourcing. It’s garnered global attention, and major cities Manila, Cebu and Davao is now packed with satellite offices of global businesses and firms to accommodate for their outsourced workers. 

So why has the Philippines begun to usurp India’s seemingly unshakeable position as global outsourcing King?

IT BPO Industry

BPO Industry

English Quality and Accent Neutrality

Communication is already a must to hold a business together, so to bring outsourcing to the table for customer support and other business processes requires double of the communication effort. Without clarity, you’ll find yourself facing a multitude of road blocks for getting your business goals accomplished instead of experiencing the many productivity benefits outsourcing is support to bring. In addition, from a customer-facing point of view, your brand reputation relies heavily on customer experience. If your customers have trouble getting help when they need it to the most, it’s enough for them to suddenly be interested in your competition.

Flatplanet reports that the Philippines has an impressive 92.5% English proficiency rate,  with their English coming with an accent neutrality that many companies find highly attractive for their customer support departments. The Philippines is also highly influenced by the American / Western world culture which naturally adds common slangs and English idiom into their vocabulary. In addition, the Philippines media includes American channels as opposed to India.

Td;lr – Communication and business relationship wise, the Philippines offers the least cultural barriers for you and your customers.

Sophisticated Business delivery services

Major government support for the BPO industry is a significant contributing factor to the success of the Philippine outsourcing industry. Instead of setting up infrastructure and operational roadblocks, the government provides support for expansion, advanced training and technological needs. A variety of local firms and startups provide technical training opportunities and improved business delivery solutions to support the IT BPO industry in the country. They are also compliant with the international Data Privacy Act, which requires business to adhere to international data privacy regulations for sensitive information.

Minimal time difference

Manila is only 2 hours ahead of Australia, or 4 hours from New Zealand compared to India’s 5 hours / 6.5 hours time difference. This makes it much easier to manage your offshore team as the minimal time difference will mean little disruption of workflow and for the most part are both in office at the same time. If anything it increases productivity – it gives you enough time to settle into your office and prepare your day and workload for your team before they start theirs instead of them wasting the day waiting to be briefed.

Although the Indian outsourcing reigned supreme for a number of years and still remains on top, it’s very clear that the Philippines is now quickly rising as a BPO industry outsourcing contender. With stronger English proficiency, accent neutrality, shared cultural influences and supportive government backing, the Philippines offers a better strategic advantage for your company and should be seriously recognised as an outsourcing option.

Outsourced Quality Assured, Inc. is a leading IT outsourcing company that continues to dominate the IT BPO Philippines market. We offer high quality outsourced it services and provide a highly professional offshore staff for businesses worldwide. As one of the leading IT BPO Solutions expert today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. 


IT BPO Services – In-House or Overseas?

June 28, 2016

Whether it was more beneficial to outsource BPO services or to hire an in-house team has been a perpetual debate ever since the market for software began. Many entrepreneurs praise the merits of offshore software development services whilst others have sworn off it due to horrible experiences, which doesn’t help the budding question: should I engage in an outsourcing partnership or not?

Offshore Software Development

The benefits of outsourcing BPO services overseas


It’s one of the most lucrative advantages to offshore outsourcing, especially for start-up companies with a very limited budget – and for a good reason. Why pay a local developer $150p/hr when you might be able to find an equally capable and educated person for a quarter of the cost from another country? Then the saved costs can be invested into building the company up, increasing its growth and quality rate. However you must take into consideration that more time will need to be dedicated by you when initially building that relationship with your outsourcing partner and ensure you both see eye to eye. After all, they’re not down the hall from your office door available for a quick passing chat.

Short term commitment

An underrated and underappreciated advantage, many people fail to think of the fact that outsourced jobs means that you can hire people for short term projects without any long term commitments and paying the associated costs. Projects like website or app development where you would only need a certain skillset for a limited time period means the right people can be brought in for that selected period and be on their way upon completion. This trumps the idea of an in-house employee whose skills wouldn’t be needed on a permanent basis, yet would require an ongoing salary and any associated costs. And let’s not forget the time dedicated to arduous interviews that – let’s face it – no one wants to sit through.

Better productivity due to diverse geographical presence

This is exceptionally beneficial when it comes to managing productivity. In a typical outsourced project the “parent” team usually resides at a geographical location that has a reasonable time difference to the remote staff team. Thus, this overlapping of time zones can be considered as one of the many outsourcing advantages that many client managers can utilise when pertaining to their offshore staff division’s non-working hours to their own working hours so the product development stays as a constant stream of activity, this speeding up production.

Freedom from technology and update costs

With updates seemingly being presented to the globe every 2 days, it’s impossible to keep up with the latest technology without breaking the bank. By utilising outsourced it services, you allow them to bear the burden of the technology updates costs, whilst you get to pool in that money in another area of the business.

The benefits of hiring full time BPO service employees

Shared Vision

Someone who has been hired with vested options and share the vision you have of the company are much more committed than a freelance developer who’s main priority is maintaining his or her client base, where they are just paid for the hours done. Having someone who’s dedicated to the cause and wants to see the company grow is a powerful resource and will potentially join you in doing whatever it takes to make it happen.


Employees sitting next to you or across the hall have a much better position of keeping in touch with whats going on and can change direction quickly if need be. This is in opposition to remote workers where updates are restricted to allotted time slots or emails, which is of inconvenience if it’s a time-pressing issue. In-house employees also know what challenges the business is facing in other areas due to proximity to the relevant people, and can offer potential solutions or fixes.

The verdict

No two businesses are the same, so no two BPO solutions are the same. Usually the happy medium for successful companies is using a mixture of both – have people you need close to you as your in-house staff whilst job positions where direct and constant communication is not necessary, as your offshore workers. This way you can develop a strong management hierarchy and allocate outsourced staff to your in-house team so you can step back and focus on other business issues.

Still unsure about what road to take? Talk to one of our business solution specialists today!

Outsourced Quality Assured, Inc. is a leading IT outsourcing company that continues to dominate the IT Bpo Philippines market. We offer high quality outsourced it services and provide a highly professional offshore staff for businesses worldwide. As one of the leading IT Bpo Solution expert today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations.

Outsourcing Partnership: The Perfect Relationship

June 24, 2016

The business process outsourcing trend is not an uncommon thing these days and has now transformed into a subset of outsourcing, which involves contracting operations and responsibilities of a specific business process to a third party provider. The increasing complexity of new technologies has led to almost an essential need for outsourced it services if companies wanted to continue providing high quality service with up to date technology at minimal financial burden to the business. This is been proven to be exceptionally successful within HR, finance, accounting and IT/web development. However although it’s no doubt service providers offer a highly skilled, educated, cost-effective workforce, being able to establish a strong outsourcing partnership will ensure maximum productivity and profitability.


So how do we do this? Maintaining a successful business partnership is no different to a fruitful marriage – both of them need the highest level of commitment from both parties, whilst of course taking each other’s ego and dignity into consideration. Here are some tips to help you reach an optimal relationship with your IT Outsourcing Partner:

Set Manageable Expectations

A common habit that people who are dedicated to establishing start-up companies tend to do is feeling proud overdoing things, such as over committing to clients, working overtime, over imagining and just generally expecting unrealistic results. Although this isn’t necessarily a bad thing, it’s often these type of people who end up expecting the same amount of dedication from their outsourcing partner. This is highly detrimental to any hope of a deep seeded outsourcing partnership. You need to take into account that your outsourcing service partner have their own schedules and arrangements, and just because they’re not putting in those “not so required extra efforts” doesn’t mean they’re not dedicated to you. If you start walking onto this mindset train, it’s recommended that you jump off immediately, or else the outsourcing partnership will be difficult to sustain.

Respect their Opinion

The benefits of outsourcing is offloading certain jobs to more capable and experienced hands who specialise in that area. Although you are by all means allowed to follow up on procedures and ensure everything is on track, don’t forget that this is their core competency. You must learn to respect your outsourcing partner and the opinions they provide – even if you may not see eye to eye. Know how to differentiate between “Difference of opinion” and “Ignoring someone’s opinion by disrespecting them”. Fail to do this and you will never be in a position to win over your innovative outsourcing partner.

Communication is key to a perfect outsourcing partnership

This is the most crucial part of any successful partnership, and one that requires great deliberation when choosing from today’s top IT Outsourcing companies. Language and cultural discrepancies are common problems and deterrents to outsourcing to an offshore location, thus it’s important that you choose a location that minimises these obstacles. It’s then imperative that you communicate effectively and understand each other’s requirements in order to minimise misunderstandings. On a more practical level, this would involve regular access to a clear, reliable communication link, such as email or instant messaging.

The Philippines is often a highly regarded outsourcing location for these reasons, as their cultural has a strong American influence and are considered on the top of the SEA list on English fluency.

Outsourced is a leading BPO Philippines company that offers high quality outsourced it services and provides a highly professional remote staff – for businesses worldwide. As one of the leading IT bpo solutions expert today, our goal is to find and place exceptional offshore staff who are sure to exceed your expectations. For more information on how to get started with one of the best outsourcing company today, contact us here.

Outsource python development to Outsourced

March 16, 2016

With the introduction of new and innovative technologies and hardware devices to accommodate for this, the requirement and demand for optimal user experience increases over time. Technology depreciates at a much faster rate than our expectation – constant modification and updates are required to keep up with the constant digital advancements and the ever changing market demand. In addition, the wire variety of different portable platforms such as smartphones, tablets and laptop-tablet hybrids that need to be accommodated for can be extremely overwhelming to a developer. This is where Python comes in, as well as the need to outsource python development.

offshore development

What is Python?

Python is an all purpose language that is simple to learn and incredibly legible. It is capable of expanding web apps, user interfaces and data analysis. It is extremely helpful when combatting the rise in hand-held computer devices such as smartphones and tablets with 3G/4G browsing, HD gaming capabilities and general day-to-day administration features. Python is able to handle the development of high-speed mobile apps, games and keep up with demand and provide an optimal user experience.

Why should you outsource Python development to us?


Reliable and extensive services

In case you need to see a functional prototype, a small team can use Python to rapidly provide a prototype using a free IDE with a free account on supporting app engines such as Google App Engine. This will enable you to visibly see your trial app and see how it runs with no licensing or app hosting charges attached. This is extremely beneficial if you end up axing the app development to progress further, saving huge significant costs since you initially hired the services of minimal developers.

Agility and Flexibility

The Python development cycle leans heavily towards the agile methodology so you can hire a varying degree of expertise along the various stages of development scums, based on the functionality. This again leads to a reduction in costs and adds flexibility.

Reliable Management

You can remotely manage your offshore development team and monitor their progress, right from the initial planning stage to the actual project delivery. Most IT outsourcing companies also provide assistance in monitoring and controlling from their end to ensure your agreed timeline is being met.

Support and Risk Hedging

The outsourcing company has its own set of backup/risk mitigating plans, so you entire projects is covered especially in the case the experts assigned to your project decide to leave for whatever reason. Usually a pool of backup developers are ready 24/7 to smoothly fill in as a replacement without risking the project falling behind on the deployment schedule. This is a very valuable incentive when you have an outsourcing partner to look after your work, as it eliminates you wasting your time looking for new staff members.
When you outsource python development to the right outsourcing IT partner, you can heavily reduce costs and even speed up project development and deployment, something that may not be the case with an in-house team. You have advanced and skilled remote staff ready to immediately start working for you whom only need to be hired for the time period that you require them. In the end you will be left with a high quality Python application, delivered before or on time and sticking to the estimated agreed budget limit. For more information on Outsourced’s python development services, talk to our technical team today!

Outsourced is an Outsourcing and BPO Philippines company that offers high quality outsourced it services and provides a highly professional offshore staff for businesses worldwide. As one of the leading IT Bpo Solutions expert today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Outsourced is a leading IT Outsourcing Company that provides a dedicated remote staff while offering high quality Python developers for businesses worldwide. Our goal is to find and place exceptional offshore staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

BPO Services – Quality over cost

There are many misconceptions as to why people choose to outsource, the most common being that its only purpose is to cut corners on wages. Although this was a primary incentive in the beginning, it’s become an initiative companies have been using without prioritising the cheap labour factor. For some businesses, the core question is not how BPO services can be implemented to save money, but rather how it can help in making money for the business. Rather than investing the nuts and bolts of creating the necessary foundation and infrastructure in-house, money is seen as better spent on certain outsourced jobs; giving managers and directions more time to focus on important decisions to maximise business growth.

business outsourcing

But how exactly are companies using business outsourcing services to drive quality and growth? How does it maximise success? Outsourced has found four main reasons why leading companies have been using remote staff that does not involve cost-cutting reasons.

1. To tap into global talent for BPO services

Information Technology is a universal knowledge pool and it’s almost foolish to limit your location range to just your local area when recruiting talent. Some of the best developers or web designers may be situated kilometres away and it’s important to recognise this. Don’t let the fact that they’re in a different country deter you from exploring outside of your geographical range. When

thinking about hiring PHP developers, front end development, Java developers and wordpress web developers, start looking at recruitment agencies who provide the necessary assistance to help you tap into this global talent. This will allow you to research effective communication strategies to accommodate for offshore staff so you may start building up your business to the level it has the potential to be at with top of the range employees from all over the world.

2. To build partnerships that both capture value and reduce risk

Even though outsourcing risks have increased over time, the key to limiting these certain situations to exert control and implement strategies to ensure there is little to no communication or operations issues. Viewing external staff as valuable strategic partners helps all parties to work seamlessly together and maximise cooperation, regardless if they are long term or contracted staff. Quarterly reviews together help openly target key concerns from both ends and build a solid corporate relationship.

3. To establish a unique image to the company name

As new markets emerge, companies need ways to establish a presence before their competitors. Outsourcing IT has become increasing popular as the digital era presents itself more and more as a dominant figure, and it’s become an essential priority for an outsourcing company to sell a unique brand to their name. Although outsourcing may not be an uncommon thing to present to clients, the fact that you can offshore less important tasks will allow you to focus your energy on building up a quality company with a one-of-a-kind look, feel and partnership for your clients. In additional, don’t be afraid to bring in your offshore staff into your advertising strategies. By selling the recruitment strategies, the quality of your offshore staff and how your boost morale despite being in a different country, it’s shines a positive light on you as a director. It shows potential customers that you don’t see your offshore staff as a way to cut costs, rather you still see them as a valuable part of your team. This is extremely attractive to customers as it makes them feel good about possibly working with a company who treats their staff with respect and dignity.

4. To reinforce company culture

People are often under the impression that moving work to overseas may dilute or undermine the company culture. However this is far from the case. By outsourcing repetitive administration duties which do not require a staff member to physically be near you allows your in-house team to focus on bigger projects and implementations to increase the face-value of the company. This is an often popular strategy for the Human Resources department. By shifting the attention away from the menial admin work and offloaded to outsourced staff, your in-house HR team will see a boost in productivity and morale, finding ways to maximise their skills and talents and develop an initiative to power the workforce.

Outsourced is a leading BPO Philippines outsourcing company that provides a dedicated remote staff while offering high quality BPO solutions and outsourced it services for businesses worldwide. Our goal is to find and place exceptional offshore staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

What can make IT Outsourcing Companies stand out?

March 2, 2016

IT outsourcing companies are not as uncommon as it was 5 years ago and it has now become a highly competitive area, with more and more outsourcing services being offered by freelancers and companies determined to make their mark. Clients these days are looking beyond the standard outsource it services, tactical support and inexpensive labour – which are elements that can be found in every single other IT outsourcing company. Thus, you need to look at other areas which you can personalise and deliver customer’s needs from a new and unique perspective.


outsource it services


Taking this into consideration, it’s imperative that company branding is not overlooked and instead seen as a valuable and essential strategy to ensure that you stand out from the rest when it comes to being the ideal outsourcing partner of any company you wish to work with. By having a strong brand, it can help secure new customers, retain current customers and ultimately grow the business franchise and improve margins.


What strengthens IT Outsourcing Companies?


1. Communicate meaningful differentiation and the value a company provides.

More often than not, a customer coming to you will not understand the difference between outsourcing provides, leading to price being the basis of their decision. The key to a strong brand image is being able to successfully lay out the differentiating ideas and values of what each IT offshore company can  provide as well as the priceless benefits of partnering with you over others.


2. Make the brand a cornerstone of customer relationship-building

How you relate to your customer and establishing a solid connection with them is what makes or breaks the success of your business. Beyond the functional capabilities of your company, you and your employee’s character, style and substance is what results in long time customers and a brand that that gives a seamless and personalised experience to customers. It shows everyone that you value your customers beyond the money that you put in your pockets, which is always a definite plus.


3. Attract and inspire potential candidates for employment

Bouncing off the previous point, you obviously need people within your company with the personalities to flawlessly execute this, as well as the credentials to allow them to work above your expectations. However the best method to attracting the right employees when it comes to outsourced jobs, is to give them a reason to be excited to potentially work for you. By extending your branding campaign into recruitment efforts and collateral by establishing yourself as a proud company with unique values and working conditions that will surely spark interest from ideal talent, it can have a huge pay off in the long term.


How do you shape a unique and compelling brand?

Shaping your company and the services it offers as big, bold and fabulous is a little different to marketing a product, as it’s value spans a wide range of both tangible and intangible benefits, which is a wide spectrum. What you have to do is learn to differentiate what will attract your customers the most and how to communicate this in an effective way. This can be done in the following three ways:


1. Mine for unique DNA

As stated earlier, companies aren’t as unique anymore when it comes to the services they provide, so you must build your brand on the company’s “DNA” or the culture and values they work by. Every organisation as an internal ethos that guides their decision making, priorities, service philosophy and how they treat their customers and it’s usually this aspect that really sells your company. Uncover your unique character and build that into the final brand idea.


2. Analyse the marketplace

Looking at your competitors is a good way to know how they are fairing and what position they are placed in your market, particularly if they’re above you. By doing so, you can reflect on your own company and judge what you need to do in order to catch up and surpass their ranking. Consistent goal settings to go above and beyond will allow you to rank yourself above the rest by a significant amount, which will immediately interest your prospective customers.


3. Isolate what is on the mind of both prospective and existing customers

Allow potential customers to see your company above all else and are enticed to engage, as well as making sure that your existing customers don’t go looking elsewhere. One of the most difficult tasks is trying to understand what both of these parties want to “hear” from you, as both require slightly different languages of persuasion. Strong brands understand this important distinction and organise communication from the outside-in. Think like a customer or a foreign viewer and shape your communication from there.


Shaping a strong brand can deliver the most excellent results and help sustain and grow your business. Investing in some of these strategic implementations can help with a fast and effective development and will result in a clear, unique and distinctive brand that will stand out from the rest in this competitive marketplace.

Outsourced is a leading IT Outsourcing and BPO Philippines company that provides a dedicated remote staff that provides high quality Outsourced IT Services for businesses worldwide. Our goal is to find and place exceptional offshore staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.



How to Build Better Businesses with Outsourced Services

February 24, 2016

Remote Workers

It’s already been proven that outsourcing certain tasks and jobs to freelancers or specialised outsourcing firms that provide highly qualified offshore staff can save time and money whilst simultaneously increasing productivity and overall company revenue. Some duties are better left to a specialist that is skilled in the focused area of the task and it’s much more logical to simply outsource it rather than waste time and effort hiring in-house staff. Entrepreneurs have long seen outsourcing as a strategy reserved for big businesses; however technological advancements has made it a more accessible and affordable tool for companies of all shapes and sizes. In the last decade alone, outsourcing has grown with more than 2 million jobs outsourced in 2013 and has seen business grow an exponential rates.

Know that outsourced services isn’t limited to large corporate companies

Smaller companies often shut down the idea of outsourcing before real consideration as it’s automatically seen as a strategy reserved for big businesses. However this can be the ticket to a fast company growth for small businesses / start ups. By utilising outside contractors, it has proven to be an instrument in fast expansion and productivity, as well as reflecting positively on their bottom lines. Cheap telecommunication tools such as Skype and Google hang outs allows outsourced jobs to be possible with minimal communication barriers and the ability to connect with your remote workers throughout the day as though they were down the hall from your office. Because of this, more small businesses are outsourcing tasks since technology advancement has accommodated easy communication strategies, thus saving huge burdening costs and allowing them to spend the money in other areas.

Know when to use outsourced services

For every company, the right time to outsource is different, depending on factors such as company momentum and size. Usually when you and your current employees are unable to manage the day-to-day business of your company in order to achieve business growth and don’t want to warrant another full-time employee, that’s the cue to start and consider partnering with an offshore company. If you’re new to the outsourcing world, it may be a tough conversation to have with yourself as you weigh the pros and cons, but revenue has been proven to increase by allowing yourself to seek third-party assistance. Smaller businesses on the other hand, are encouraged to start offshoring from the ground up – taking full advantage of the benefits of outsourcing. As a newly established company, the most difficult hurdle is being able to establish and make a name for yourself. The cost effectiveness of outsourcing will allow you to concentrate and invest more in business growth instead of carrying the weight on your shoulders.

Know what jobs are suited to outsourced services

Although you can avail of almost any outsourcing services, it doesn’t necessarily mean you should. Regardless if it’s the cheaper option or not, it’s important to differentiate which jobs are better offloaded and better off in your hands or with in-house staff. Before choosing which tasks you can dish out, it’s a good idea to sit down and evaluate your business and determine your strengths and values. If you start outsourcing tasks directly related to your core competencies, talent management and development, you will cease to offer anything unique that your own customers couldn’t get anywhere else. Instead, tangential and company management processes such as payroll, IT and HR which require specialised knowledge, yet aren’t necessarily part of your services are good outsourcing examples that will highly benefit company growth and cost savings.

Know how to make outsourced services work

After you found your outsourcing partner and have gathered the remote staff of your choice, your effort doesn’t stop there. Set aside time writing up specific performance contracts, communication strategies and company hierarchies to make sure your new staff can settle in with ease. Remember, they’re not staff that you can pull aside for a quick conversation at the coffee machine. Assumption can be a big relationship killer, so it’s very important to leave no room for that to fester and let them know of your expectations from the get-go. Furthermore, allow patience to be your new best friend – like working with any new employer, it’s a gradual learning curve on the providers side and there’s bound to be a few bumps along the way. Should this occur, be more of a guidance than a reprimand machine and you should start to see a solid corporate relationship blossom.

Outsourced is a leading BPO Philippines, Outsourcing Company that provides a dedicated remote staff while offering high quality Outsourced IT Services for businesses worldwide. As one of the top BPO Solutions today, our goal is to find and place exceptional offshore staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Outsourced Review 2015 Annual Magazine

January 18, 2016

Click Here to view the Outsourced Review 2015 Annual Magazine.Mock-up

  • Message from the CEO
  • How to become more cost effective
  • Three tips to make offshore staffing a success
  • Case Study: acidgreen
  • Award Winners (The Golden Globes)
  • CEBIT Australia
  • Behind The Scenes
  • Meet Joan. The Chief Behind Operations
  • Office Testimonials
  • Outsourced Turns Three
  • It’s More Fun at Outsourced
  • Black & White year end party 2015

Click Here to view the Outsourced Review 2015 Annual Magazine.

Hire and Outsource: Why look for Offshore Java Developers

Outsource Java Development

Java is a programming language that is used in a number of computing platforms – almost in each and every language, Java is implemented everywhere and has become a known global computer-speak. Many companies are now discovering the benefits of Outsource Java Development projects to remote staff teams, a stark contrast to a few years ago when global film outsourced online tedious maintenance jobs to offshore companies. With the available and inexpensive talent look of offshore Java developers from countries such as the Philippines, outsourcing new development efforts using the latest Java technologies can save a company’s time and money – and might be a great fit for your organisation’s next project.

But why?

Better offshore java developer resources at lower prices

It goes without saying that the labour cost with regards to hiring offshore staff is at a considerably lower rate than hiring someone onsite. However many people falsely believe that a lowered cost means the standard of quality is compromised. In actual fact, many offshore centres providing provision to outsource java projects are highly experienced. Furthermore, when going through leading BPO Philippines vendors such as Outsourced, all individuals within the database are often screened and tested based on their ability, allowing a guaranteed stamp that your java developers will meet a minimum standard.

Manage the project, not the employees

By choosing the right outsourcing partner, you step back from managing your workers and staying on task, to managing the overall project and making sure it’s going the way you envisioned. Additionally, you will find that it is easier to work with engineers in outsourcing it companies as they tend to proceed as a team effort, rather than based on the talents of an individual engineer you may find locally.

Experienced development teams

Many offshore development companies emphasis more than just QA – the recognise the importance of software methodologies and the processes behind them. Outsourced staff suppliers tend to keep a small percentage of their engineering workforce on the sidelines to act as a buffer against spikes in demand for personnel, and during the time these staff aren’t assigned to a client project, they are learning the latest J2EE (Java 2, Enterprise Edition) technologies and applying them to internal projects. This allows them to have a continuous useful experience across a significant portion of the ever-expanding Java platform and ready to jump into action when called upon by a client.


These sideline engineers also act as an understudy should your staff move on to other projects, leave unexpectedly or there is a project delay due to the reluctance of management to factor attrition into the project schedule. Even the best outsourcing firms realise they cannot avoid attrition as many young Java developers tend to move away to America or Australia once they are successful enough to be employed. As a result, these firms are attrition-proof and expect it as a natural part of the software development process. This allows them to be more than prepared for the inevitable, where a clued-in replacement stands ready to take over. Over the course of your project, your outsourced project team may experience multiple turnovers, yet continue to gain momentum as though you staff as remained the same.

Outsourced is a leading BPO Solutions and Outsourcing Company in the Philippines. We provide a dedicated offshore staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional remote staff such as offshore Java developers who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

2016 Top IT Outsourcing Trends to Expect

January 13, 2016

Information technology and business has always been in a constant state of improvement, with current IT outsourcing trends experiencing dramatic changes over the years in a successful attempt to improve their services and exceed the expectations of clients. With the IT outsourcing sector beginning to become more of a common business strategy all across the globe, we can continue to expect the rise of the following trends that will most likely cause significant shifts in the operations of IT outsourcing companies:

IT outsourcing companies

Security takes centre stage

Security has always been an important aspect, but as it shifts to become the optimal priority, one of the predicted IT outsourced trends is the influence outsourcing strategy in 2016. This will be displayed through new and innovated ways to combat security breaches and protect confidential and sensitive information.

Price Pressure

Competition among IT outsourcing companies has been more intense in recent years and will only continue to intensify in 2016. With many businesses interested in upgrading their key technologies through cloud and analytics, it is expected that many providers of outsourcing IT services will feel the pressure to lower their price in order to attract a favourable share of clients.

Digital transformation

Although many retailers tapping into technology and becoming more savvy and tech-handy can be seen as a good thing for the most part, it’s seen as a major disadvantage to companies offering IT outsourcing services. If more companies and enterprises continue to become familiar with automated, scalable and affordable solutions, there’s a minimal need to outsource the workload. Outsourced IT services thus must rethink their brand image and how to create value to their name in order to still be considered a viable option.

Result Oriented Approach

Speaking of creating value, gone are the days where lowering your quote would be a guarantee spike in customers. Clients these days are looking for an outsourcing company to establish a long term relationship with, making quality of service a main priority over saving a few dollars. IT outsourced trends will see services be exposed to an increased pressure for result-driven outcomes to attract more clients,which takes a little more effort than changing your price digits.

Cloud Computing

According to Markets and Markets, before the end of 2015, cloud computing is an industry that will be worth as much as $121 billion. As such, in 2016 it is expected that cloud-based technologies will be more commonly optimised in various organisations as a way of competing and differentiating the services they are offering. Those who haven’t embraced this will risk falling behind competition, not just because of failure to keep up with technology trends, but it is also cost efficient compared to manual processes.

Moving towards a centralised system

This is to remove the increasing dependencies on multiple stakeholders. Global companies are looking to dissolve their IT operations and develop their entire IT capabilities into a service service centre for all internal departments. The implication for an outsourcing partner and service providers is that they would need to adapt and blend into the exceedingly networked global service delivery ecosystem, providing a variety of services around the clock and around the world.

Outsourced is a leading Philippines Business Process Outsourcing company that provides high quality outsourced staff. We offer bpo solutions to businesses worldwide through a dedicated remote staff that offers high quality service while keeping up with the latest IT outsourced trends. Our goal is to find and place exceptional offshore staff, who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

What to consider when hiring your Outsourced QA team

It is crucial your outsourced QA team is employed by the right set of people. It goes without saying that quality assurance practices is a crucial step to any company. Quality Assurance practices, or QA for short, allows a product to be tested thoroughly before being available to the market or client. This ensures that any design or functional flaws are caught before it is released; if too many problems are discovered by the client or the public, it can cause customer distress and you may find that there is hesitation to work with your company further, especially if they are first time client. Often the nature of these QA practices is what separates companies and products from each other – those who offer a quality guarantee are more inclined to attract and retain customers, whilst poorly managed processes increase the likelihood of risks, loss of product value and overall customer dissatisfaction. See the list of things to consider when managing and employing your QA team to maximise excellence and achievement.

software testing

Engagement Models

Selecting an engagement model is the crucial aspect of developing the outsourcing plan. The process involves several factors, including aspects of international business strategy, selecting the geographical location, understanding the landscape and deciding on the outsourcing strategy. Two main models to select from is incremental outsourcing, which divides the work into smaller, more manageable projects with well defined deliverables which mitigates any potential risks; or total outsourcing, where multiple projects and programs are outsourced to a web development service provider with a dedicated onsite team that coordinates an outsourced staff who does the bulk of the work. Choosing and sticking to a model will ensure fluidity with your outsourced QA team scouting and selection.

Service level agreements

Service Level Agreements, or SLAs for short, outline the minimum level of service to be provided by the outsourcing vendor. They should be objective, measurable and have no ambiguity which will help both parties in the long run to work seamlessly together. Good examples that should be considered include:

  • On time delivery – dates must be agreed from the outset on all major deliverables with all efforts to stick to this deadline
  • Client satisfaction – periodic surveys conducted to ensure the service lives up to the expectations of the clients/customers
  • Sensitivity – the amount of time required for an outsource company to handle a request
  • Effectiveness – focus on lowering costs, improving profit and adjusting business transactions
  • Volume of work – this is to determine how projects are billed. It’s often difficult to define but one of the most crucial aspects of the SLA
  • System Downtime and Availability – in outsourcing, guaranteeing 100% availability of services costs significantly more than guaranteeing 99% or even 98, and not every company needs 100%. The SLA should request service availability to meet specific business needs.


Once the contract is signed there will be a period of mobilisation for both parties. This phase generally includes setting up communication protocol with the client, defining work breakdown structure, sharing standard templates with the client, building test strategy etc. Some of the key elements include:


Offshore outsourcing providers such as Outsourced maintain a pool of highly qualified professionals which include QA engineers, QA leads, project managers and technical specialists. These outsourcing partners have unique centres of excellence to train their interns and employees and various testing methodologies and tools to guarantee their success within the companies they are outsourced to. Ensuring the most appropriate resources for your requirements are in place is critical for the success of the engagement.

Knowledge acquisition

Outsourcing providers follow various approaches to obtain adequate knowledge for the test engineers to understand the core business requirements and also the critical functionality to be tested. Test leads or managers will be sent onsite long/short term to meet various stakeholders in the client organisation to understand the product system and it’s features. They will assume the responsibility of training the offshore team on the product/system to be tested and all the features of it that he client and the outsourcing vendor have agreed to be tested.


Some applications require extensive compatibility testing in different environments and back-end database systems. Other applications need to be tested in production-sized environments that closely resemble the final production environment. Outsourcing business providers, with their extensive test labs, should simulate the production environment for performing such complex levels of testing. The cost for setting up this environment offshore would be negotiated with customers with a cost effective solution being drawn in favour of both parties.

Integration with other third party service providers

Independent QA and testing is becoming more and more common. One of the reasons for this is that it provides objective rigor and thoroughness that might not be provided by a single vendor. However in this scenario, it is important that all the parties work harmoniously together to achieve the optimal result. A clearly defined defect management and resolution process should be established as a high priority and making sure consistent reporting styles on progress will make it easier on all parties to assess the readiness of any application throughout its lifecycle.


Outsourcing It providers facilitate seamless communication between the client and their stakeholders. As communication is considered a key obstacle in outsourcing, providers maintain effective channels and points of contact (POC) open to clients. An effective model and plan should be tailored to the needs of the client would help both parties in identifying and resolving issues promptly. It is also important that formal reporting or scheduled progress updates are delivered accordingly. This will not only ensure that a consistent progress flow is occurring, but it gives plenty of opportune moments to develop interpersonal working relationships with your software testing or QA team.

Flexibility and Scalability

Outsourced QA and testing agreements demand a degree of flexibility and scalability to help ensure fluctuations in scope and timescales can be met. Your offshore solutions provider must have an organisation with infrastructure and resources sufficiently sized so that the client demands are met. The correct scope and planning helps prevent this but some eventualities are unavoidable. It is therefore important that clients have an expectation that should the nature of the requirements change, there will be provision made within the contract or through food change management processes.

Quality Improvement

The key objective of the client is to gain a significant improvement in quality and this can be

achieved through the benefits of outsourcing. In order to do this, there are some fundamental steps that need to be taken. The outsourcing provider needs to asses and map the clients testing capability to understand how the engagement is going to to work. Identifying the “major gaps” in test processes from the outset and implementing positive changes to address these will result in quality improvements. as the relationship matures between the two parties, there should be a willingness to continually improve process and working methods etc. This should not necessarily be restricted to just texting, but the whole lifecycle if it improves the end product.

Outsourced is a leading BPO solutions and outsourcing company in the Philippines. We provide a dedicated remote staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional offshore staff, such as a quality assurance tester; who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Outsourcing Business Projects to the right front end development team

December 18, 2015

outsource business

Front end development is a crucial part to any website. Your online presence is the digital face of your company and if you’re running an online based business, how your website ranks aesthetically and functionality determines whether people choose to stay or leave. People tend to linger on websites with a quality interface, complete with enticing information. Therefore, it’s imperative that you allow this to be handled by the right front end development team to ensure that your company is represented with the best online profile as possible. One quality assurance solution, is outsourcing this job.

Why choose an outsourced staff when it comes to your front end development web designs?

1. Saves you time and money

Outsourcing temporary projects such as the design and launch of a website has been proven to be more cost and time effective than hiring a completely new person to your staff roll. Instead of going through the laborious interview processes, you can simply register your company with an outsourcing partner to match you up with quality staff guaranteed to match your expectations. All this is done at a low production cost – The Philippines especially is known for their budget salaries but high quality performance and work.

2. Their experience is concentrated in the one area

Some outsourcing advantages when it comes to hiring freelancers or staff within outsourcing registries most likely are specifically trained for front end development work. Unlike attempting to get someone already existing on your staff roll who may have limited knowledge on front end designs, outsourcing your work will ensure you that the hands you are offloading your work to know exactly what they are doing.

3. The time difference can work to your advantage

Although time difference is said to be negative addition to the pros and cons list of outsource business projects, it can be advantageous if looked at from a different angle. If you choose countries with small differences, it’ll allow you to work ahead of schedule and prepare for the day, so by the time you staff wakes up they have received your clear and concise tasks.

4. You gain access to new resources

By working with an outsourcing partner/freelancer, you are working with a specialised and niche agency for IT and front end development. This means that you have access to a complete team of professionals specifically trained for all scenarios and tasks, ready to take your business to the next level. This is a stark contrast to hiring an in-house front end developer – and even though you have the option to hire your own team, that would mean more time and money, something that you may not have in complete abundance.

5. You can focus on your own jobs

Outsourcing agencies usually come with their own in-line manager who can keep them on track,meaning you don’t have to be there to micromanage the front end development processes. Instead, you can give you own tasks and responsibilities your own undivided attention. This will be sure to increase productivity and business flow, which is always a big plus.

Outsourced is a leading BPO solutions and outsourcing company in the Philippines. We provide a dedicated remote staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional offshore staff, front-end developers who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Offshore Solutions: How and where to hire a Wordpress web developer

November 27, 2015

WordPress Web Developers

Wordpress is a powerful blogging tool utilised by digital marketing teams in order to maximise audience reach and search engine ranks and thus, increasing overall company profits and success. However it takes a specific set of requirements in order to be able to draw out it’s full potential. Your blog platform is a central zone for your target audience and its imperative that you make sure your content is displayed correctly without any errors, your plugins are operating smoothly and your analytics are accurate. Furthermore, your front end operations need to maintained. Your website needs to contain the right visual appeal for catching your readers’ attention and establishing a unique identity for content and products. First hand attraction is important when it comes to websites, as its this impression that entices your patrons to stick around.

There is clearly an ample amount of responsibility involved to run a successful blog – for this reason, it’s important to have a WordPress web developer to take care of this for you. When discussing offshore solutions, hiring remotely is recommendable as it eliminates the need to go through the arduous task of hiring in-house staff plus cutting production costs by a significant amount. However you will need to know how to look for the right remote developer to suit your needs. Consider the following below:

Communication skills

Ideally you need to be looking for Wordpress developers who are fluent in English but they also should have no trouble with articulate conversation. Building a website requires consistent back and forth communication and every interaction needs to be deliberate and effective – the last thing you would want is precious time wasted during a WIP report being dragged on due to a lack of concise explanation. Look for someone who knows how to be eloquent, whether its via email, IM or face-to-face speech. “Just finding a chatterbox isn’t enough,” says TechCrunch writer Darrell Etherington in a GigaOm article. “You need to find employees that can communicate effectively in a variety of electronic media without becoming a productivity drag by unnecessarily requesting too much attention.”

Evaluate their experience

Wordpress web developers blankets a wide array of skill sets, so you can be very hard pressed to find someone who is an expert in every single aspect. In order to determine which skill you require more out of the others, it’s good to look out for candidates who has done something similar in the past that you are looking to achieve in your own company. Since they would then already come with that knowledge or familiarity of how you want things done, their progress is likely to be faster, their quality of work to be higher and your overall expectations more likely to be satisfied.

Challenge their talk

Asking them to tell you about what they can do and their impressive experience is one thing, getting them to physically show you the proof is another. To get a sense of your WordPress web developer’s quality of work and whether it’s up to your standard, give them a small web development project as a test. Allowing them to do so will not only help you rate the results they are capable of achieving and get a feel of how work with completing instructions accurately, but it also helps them prove that they are worth your time – which is beneficial if selling themselves during interviews isn’t their forte. In terms of how you create said test, Tom Ewer, founder of business blow “Leaving Work Behind”, suggests splitting the project into a separate design and development stages. This allows you to find people who specialise in each aspect and determine whether you’re about to hire someone who’s all code, all design or (ideally) both.

Offshore Solutions: How hiring a recruitment agency only benefits your company

As an IT outsourcing and BPO solutions company, Outsourced is dedicated to providing first-class staff within the IT sector that will match the type of qualifications you need for your business which takes away a vast amount of tedious recruitment work for you. We go above and beyond to ensure that we selectively filter down premium offshore staff you desire for you to hand pick according to your preference. With our experience and knowledge, we can guarantee that you will not be disappointed with hiring an recruitment company to be part of your staffing offshore solutions.

So if you’re looking for an Outsourcing Company that provides high quality professional Wordpress developers, Outsourced offers offshore staff leasing services to clients worldwide.

Outsourced is a leading IT outsourcingand BPO solutions company in the Philippines. We provide a dedicated remote staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional offshore staff, including PHP developers, on a long-term basis with skills that are guaranteed to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Philippines offshoring tips: How to hire PHP developers

PHP is used in more than 80 percent of all web projects as a server side language and still standing popular and prevalent despite experts suggesting otherwise. As a business owner or project manager, being able to determine who is the right fit for your team when it comes to PHP developers is no easy feat – ideally you will want someone with the right amount of expert knowledge that you can trust to deliver dynamic and responsive websites that meet your standards and expectations. This is even more crucial if use Philippines offshoring staff. PHP, although easy to learn, is difficult to master and it’s imperative that you select these masters in order to guarantee product satisfaction. In order to help you out, here is a basic guide on how to filter and hire PHP developers who are perfect for your team.

hire PHP developer

Stage 1: The Recruitment Process

In order to attract the right candidates with right level of experience, you need to provide a very thorough and detailed job description which outlines exactly what you’re looking for. This includes advertising all the specific and compulsory skill sets they need as well as the frameworks you intend to use. By being clear about the qualities the right candidate needs to have, you filter out inexperienced developers which makes the selection process a lot easier on your end. That being said, a flawlessly executed recruitment process all begins with knowing how to strike out the unfit candidates in order to prevent any time being wasted for both parties. There will be plenty of bold applicants who do not meet the requirements but aren’t afraid to apply anyway. It is at your discretion whether to admire this boldness and give them a chance, but it is recommendable that you go with candidates who can already prove their skills and worth to the team.

Stage 2: The Interview

So you’ve been inundated with applicants which you have been able to round down to a handful. How do you determine who is the best fit? The best interview method for any job is to focus on what you want the successful candidate to have: in a PHP developer’s case, the major asset you would want it’s their ability to problem solve. Therefore, the most recommendable approach is to propose a problem to them from a current project you’re working on and see how they go about in solving it. Examine the way they are trying to solve the problem and what tools and methodology they are using. This gives you a clear insight as to how they will work within your company and whether they are a good fit for what you are trying to achieve.

The second desirable characteristic is their work ethic and communication skills. This is fundamentally crucial especially when you are offshoring your work. Because they’re not down the hall from your desk for you to have a passing conversation on the progress of the project, it’s essential that they can prove they have a good track record of providing regular WIP (Work in Progress) reports and that they have the ability to work independently without being chased up consistently. Ideally, you should be able to give them a project brief and trust that they will be able to get started on it without you micromanaging. Getting them to provide a list of clients they have previously worked with for you to contact is a good way of sussing out their working habits.

Stage 3: The Technical Test

It’s clear they can talk the talk. But can they walk the walk? Always evaluate some of their past work through how well the company is performing. If they have a successful business client then this is a clear indicator that they possess the knowledge and solutions to website performance and production challenges which may occur. However, always be aware that not all companies are fortunate enough to be lucrative, not matter how great the website is. Be thorough, evaluate a number of their different websites and compare the ratio of successful vs unsuccessful. Furthermore, this also provides a good indicator on their ability to adapt to different business structures and target audience groups, which is a definite requirement if you want someone who can work harmoniously with your pre-existing business model.

So if you’re looking for an Outsourcing Company that provides high quality professional PHP developers, Outsourced offers offshore Staff leasing services to clients worldwide.

Outsourced is a leading IT outsourcing and BPO solutions company in the Philippines. We provide a dedicated remote staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional offshore staff , including PHP developers, on a long-term basis with skills that are guaranteed to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Tech Support: Building your Offshore Dream Team

October 30, 2015

technical support philippines Often it can be difficult when you’re new at outsourcing to know what to look for when creating an offshore tech support dream team. The business process outsourcing (BPO) industry has been around for more than 20 years and apparently, the success of outsourcing is immensely evident as outsourcing hubs continue to rise over the past few years. Philippines Outsourcing in particular have had a steady rise to the number one spot as the top outsourcing destination across the globe. Their success has been proven to show effective and quality staffing solutions with their competition rates and strong government support, providing work for more than 60,000 Filipinos and generating more than $10 billion in revenue.

However opting for the cheaper option does not mean the lower quality option. Here’s a guide from our team at Outsourced that gives you the best approach to building your Technical Support Philippines dream team.

Have a solid interview process

Since your offshore tech support team will be away from your watchful eye, it’s a good idea to not only pay attention to the technical knowledge they possess but also how they function as a team member under minimal supervision.

Hiring through an outsourcing company and/or BPO recruitment agencies, specifically those that specialises in outsourcing IT services, is highly advisable as the staff within their database have gone through the initial job screening process. By informing them of your special requirements they can short list suitable candidates for you which takes away a significant amount of work off your shoulders, meaning you can get started with interviewing and hiring your staff sooner rather than later.

Don’t let money fool you

It’s a habit to go for the cheaper option in order to save company costs – however if you are prepared to pay a little more then you’ll be surprised by the level of experience, quality and professionalism you will get in return within your tech support team. By spending that extra few dollars a month, you can get more value for your money and most likely retain them on a long term basis rather than being unsatisfied and having to start the recruitment process again. Furthermore, having high quality support services will increase customer satisfaction levels which could lead to superior numbers of customer retention and future referrals, thus increasing overall business profits.

Create a healthy team environment

How to effectively manage a full team of overseas-based employees is to make sure they feel part of the team despite not being located in the head office. Constant interaction and conversation throughout the majority of the week makes sure that they feel included within the entire body rather than an isolated extension. This will boost team morale and satisfaction which will reflect in their productivity and overall work ethic. Another option is to schedule regular in-person visits to strengthen that relationship further.

Keep track of tech support performance levels

Although you want to be able to trust your staff to get the job done each day, it’s a good idea to maintain a regular oversight of KPI’s. This can be done through weekly WIPs, team reports or monthly top tech support performers, which not only keeps track of how they are faring but also giving recognition to those exceeding expectations. This can introduce an environment with a touch of healthy competition and something your staff can strive towards and giving them an incentive to work hard each day.

Know how to evaluate their performance

If you’re not an experienced developer, you’re going to struggle with knowing what to look out for when determining success within your tech support team. If you have existing senior developers within your team, get them on board with overseeing your new recruits and giving regular feedback reports. If this isn’t the case, then giving them a program test during the interview process will help filter those with the right technical knowledge needed for your team. Pre-made tests from sites such as Hacker Rank will generate a difficult programming test for your candidates – upon completion, it automatically checks if their code is correct or not. Not only does it give them the challenge they’ll be eager to attempt, but it gives you a visual representation of experience and an easy filtering option when selecting the right tech support candidate.

Outsourced is a leading IT outsourcing and BPO solutions company in the Philippines. We provide a dedicated offshore staff and offer high quality outsourced IT services for businesses worldwide. Our goal is to find and place exceptional remote staff on a long-term basis with skills that are guaranteed to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Outsourcing website development: Why?

October 22, 2015

outsource web development

Having a proper digital presence has already been established to be a crucial element in business success and customer satisfaction. Often businesses turn to hiring a third party professional to ensure that their website surpasses the quality benchmark – why waste hours of your valuable time learning to build a poor website when you can hire someone under a contract who specialises in website design? Although this seems to be an obvious indicator for outsourcing website development, there is still a touchy of hesitancy present as companies fear the final website product would be below expectation, thus wasting their money for nothing. It’s important to accept the fact that every business move comes with its potential risks and it’s advisable to concentrate on the benefits instead of what can go wrong. That said, here are a few reasons why outsourcing is more advantageous than problematic:

Employee cost

The host of hiring, training and maintaining an in-house website development employee can be time consuming which may not work in your favour if you want to have your website deployed as soon as possible. In comparison, hiring may prove to cost more money than utilising outsourced contractors or companies when taking employee tax and work benefits into consideration. Outsourcing website development provides you the ability to “employ” guaranteed knowledgeable experts without the hassle of the lengthy interview process. Furthermore, there’s no expectation to keep the outsourced staff around when you believe you no longer need their services – this may be more of an awkward scenario if you were to hire an in-house website developer.

Skill sets

If you were to consider hiring someone onto your team on a regular basis, you’ll need to make sure you have enough work for him or her to make the investment worthwhile. Similarly, if you were to delegate the workload to someone that is already on your payroll, you have to make sure that they have the right skills and experience to do the job properly and effectively. Skillsets are a vital factor to deliberate on when choosing the best way to complete a website project.This is why it is highly recommendable for any company to outsource web development. They offer you the ability to attain the individuals with the skill sets you need without the need to find a new employee or compromising the time or talents of your existing staff.

Gain a fresh perspective

When so attached to a company, it’s hard to think objectively when managing projects since you’re “too close” to your product and services. Outsourced IT services to a third party company allows a new breathe of perspective to be brought to the drawing board – because they don’t know your business as well as you do, they can think like an outsider looking in and provide a better insight and stimulate new ideas.

Outsourcing website development means access to customisable platforms

Unless you already have in-house specialists qualified in complicated HTML processes, most DIY web projects will end up with you using ready-made templates available on the Internet. These are usually static and leave little room for customisation. Hiring a third party company to take care of your development gives you access to platforms that provide an array of customisable abilities and extensions. This will essentially result in a website that is tailored specifically to your needs as well as creating a unique experience for your customers that reflects your corporate branding.

You gain access to SEO services

Search Engine Optimisation services is a crucial and invaluable tool to utilise, especially if you are a new business or starting out on a new Internet marketing campaign. More often than not, IT outsourcing your web development also means having access to these SEO service inclusions. This means having people with the skills and technical know-how at your finger tips, and will ensure that your website ranks high on Google searches and maximises target audience reach and website traffic.

Continuous support services available

Usually third party providers such as an outsourcing company do not end their corporate relationship with you once the web project is complete. Usually business with them means ongoing support services, technical troubleshooting and continuous software updates is available for you to ensure your online operations is running as smoothly as possible.

You’re protected from employee turnovers

Another potential risk with hiring in-house staff for your web projects is if they abruptly resign or move onto other companies, leaving high and dry with an incomplete website. Outsourcing website development to reliable companies protects your company from this.

Outsourced is a leading IT outsourcing and BPO Solutions company providing dedicated offshore staff and services within the field of IT and website development. Our goal is to find and place exceptional remote staff on a long-term basis with skills that are guaranteed to exceed your expectations. For more information on how to get started with Outsourced, contact us today.

Outsourcing Partner: Choosing the right one for your company

October 14, 2015

offshore outsourcing

When selecting a freelancer or third party outsourcing company for your business, there are several factors to be taken into consideration to ensure you are working with the most suitable partner. Here are a few tips to ensure your professional relationship with your outsourcing partner is effective and maximises business growth.

Research, research, research.

In order to be left with the perfect offshore outsourcing partner for your company, it’s advisable to research your contending companies or freelancers, including their mission statements, the standards they hold and how business is done. Be sure that they’re the type of company to prioritise your success and truly care about completing their job properly for your benefit and are interested in establishing a concrete professional relationship. By short selecting this type of business process outsourcing partner, not only does it guarantee a successful partnership, but it also means they won’t hesitate to acknowledge if their services aren’t a good fit for the work you are requesting, even if it means the loss of a prospective client.

Consider the size of your project.

If your project contains a multitude of diverse tasks, chances are that you will need to look for a company rather than an individual to ensure that the work that you are outsourcing is completed to the standard you desire. Whilst a freelancer may be suitable for simple projects, they may not have the skills necessary to complete bigger, more complex jobs effectively.

Analyse and verify skills being presented.

It’s beneficial to ask about their professional background, their history with various projects and how they performed. In saying so, references are a crucial determination of verifying these skills that are being put forward. By discussing the work of your potential outsourcing partner with their past clients and researching how their performed, it gives you a window to a general idea of the standard to which they work and what to expect should you hire them.

Don’t sacrifice outsourcing partner value for money.

Cheaper does not necessarily mean better especially when it comes to outsourcing it services. It’s imperative that you look at the substantial value they company has to offer against what you pay. When selecting an offshore staff and outsourcing partner, analyse their experience, practices, risk management, local knowledge and accountability. All of these factors are crucial to ensuring a successful partnership and it’s not advisable to compromise these elements in exchange for a cheaper rate.

Are they reliable?

One advantage of having a third party offshore outsourcing partner is that you eliminate the trouble of hiring another employee to your company whilst saving on labour costs. However this essentially requires a heavy amount of trust and communication skills as they aren’t situated down the hall from your office where you can easily catch up with their progress at any given time. A high level of reliability needs to be expected so you can be guaranteed with a consistent workflow without needing to micromanage their every move. As a CEO or Director, your aim is to establish a trusting professional relationship with the security that your employers are completing their job effectively and efficiently. This will allow you to concentrate on your own responsibilities.

Be sure you can communication isn’t an issue.

Communication is essential for any project. Finding a potential offshore outsourcing partner often has you looking at overseas countries, meaning you need to establish an effective method for daily interaction for project progression meetings and updates. That said, it’s also important there is a minimal language barrier existing – it can be quite restrictive if your outsourcing partner has difficulty understanding your instructions due to their lack of English proficiency. Be sure to choose an outsourcing country that provides this; the bpo Philippines industry has been a popular bpo solutions and outsourcing hub due to their strong English fluency and heavily Americanised culture, allowing them to work effectively with Australian companies.

Allow these steps to be a guide to choosing and filtering your outsourcing partner to ensure you receive the best partnership for your company.

Outsourced is a leading it outsourcing bpo Philippines company that provides dedicated remote staff and offshore staffing services that focuses mainly on outsourced it services. As one of the leading IT bpo solutions experts today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today!

The Outsourcing IT Industry Continues to Experience Revenue Boom

September 23, 2015

offshore company

With the information technology-business process management (IT-BPM) industry growing rapidly, it’s no surprise that it a $48 billion revenue is expected by 2020, making the outsourcing IT sector the biggest earner within the Philippines.

“This projected revenue has led to the Philippines officially accounting for 19% of the $250-billion global outsourcing industry,” says Vikrant Khanna, principal of strategic consulting firm Tholons.

This number has been on a constant uphill, with the Philippines outsourced IT services industry growing 12 times its original revenue number since 2004. This has been a significant comparison to the overall global industry, which grow only 5 times the amount within the same time period with 2008 alone displaying the Philippines surpassed India as the world leader in business processing outsourcing (BPO).

“The advantage of scale, talent, and cost would propel the Philippines to be an attractive location and retain global leadership,” Khanna said.

Outsourcing to overseas countries has been a growing business strategy to cut operational costs. However the Philippines has been a continuous trusted destination for outsourcing work, with Manila currently the global market leader for BPO solutions. It’s vast educated talent pool within the IT industry, the prominent westernised culture as well as extensive English proficiency has allowed the Philippines to be an attractive place to hire IT outsourcing professionals, with world-class company names such as Accenture, Hewlett Packard, Telstra and Jetstar being among these companies.

Aside from this revenue growth rate, the employee count is expected to rise. The Information Technology and Business Process Association of the Philippines (IBPAP) spoke during last year’s International IT-BPM Summit at the Makati Shangri-La Hotel in Makati City on October 13, stating that there were a total of 1.3 million employees within the IT outsourcing industry. Department of Science and Technology Secretary Mario Montejo stated that this number would only double over the next 5 years, and advised other sectors to start building their own 5-year plan.

“Individual sectors like call centres, non-voice business processing, health care information management and IT creatives such as animation and game development companies should start coming up with their own game plans and firm targets over the next 5 years” says Montejo.

Not only is the employment rate beneficial for the overall quality of life within the Philippines, but also it could potentially jumpstart the economic growth within the country. As a newly industrialised country, it’s transition from agriculture specialisation to services and manufacturing has led to its market emerging on a global scale, becoming one of Asia’s fastest growing economies. It’s domination of the outsourcing IT sector is widely recognised as a gateway to it’s economic improvement, with the Philippine government strongly supporting this, introducing the Philippine Development plan which singled out BPO as a high-potential and priority development area for investment. In addition, the government also funds a number of training programs such as the Training for Work Scholarship Program in order to entice a competitive and more driven workforce.

It is therefore not surprising given that that numerous multi-national companies worldwide are currently looking for an outsourcing company to partner with in order to help them establish operations in the Philippines – given that the country has been a three-time winner of the Offshore Destination of the Year by the UK body of the National Outsourcing Association.

Outsourced Quality Assured Inc. is a leading Philippines outsourcing and offshore company providing offshore staff and services. Our team is dedicated to delivering exceptional remote staffing solutions and provides you with staff of the highest standards. For more information on how to get started with us, talk to us today!

Choosing the right Outsourced staff: A guide

August 20, 2015

Choosing the right outsourced staff can be one of the most difficult tasks that organisations need to face. Business owners need to be considerably careful when outsourcing services as if the wrong staff is hired, it can be detrimental too your company, especially when customer dissatisfaction is a result. This is why Outsourced exists – we make sure that we filter the right candidates for you using a strict guideline to ensure that only the most qualified professionals are recorded on our database. Still doubtful? Ease your mind by reading some of our main criteria check points when it comes to selecting your staff.


Ensuring good communication and client management practices
Finding an outsourced employee who can understand your language and have minimal cultural barriers with you can maximise business flow and strengthen your corporate relationship bond. The Philippines is renowned for their high proficiency levels in English and their work ethic, making this country the perfect Business Process Outsourcing destination. All our staff saved on our database have been checked accordingly to guarantee that their English levels meet our minimum standard requirement to make sure they are all perfect candidates.
Certify certifications and qualifications
As a leading outsourcing company in the Philippines, we understand that you would like to maintain a consistent theme across all your employees and make sure you are working with people who possess official qualifications within the relevant industry. To assist you with this, we ask all potential staff to produce proof of university degrees or qualifications that can display their certified levels of knowledge to be competent in working within a major global company.
Ask for references and work samples
It goes without saying that there is more to an employee than just having the right degree – they need to be able to prove that they are a respectable person to work with. Upon applying to be placed in our database, we make sure that our potential candidates have passed our quality test. We request for references from previous employees or work samples to legitimise their work ethic and quality. By doing so, we can maintain a professional decorum and give the assurance to you as our client that the staff that we offer you are of the highest standard.
Guaranteed reliability
One reasonable disadvantage of outsourcing some of the jobs within the company is not physically being able to walk up to them and ask how their end is going for a major project with a strict deadline. Therefore it’s imperative that the staff that you hire can be proven to be reliable in their work ethic and can generally work with minimal supervision on your part. You’ll want to be able to delegate tasks to your staff overseas and expect have it completed by the agreed deadline so you can focus on your own job responsibilities. Outsourced takes this into consideration and makes sure that the staff saved on our database have a positive streak of reliability and a positive work ethic.

Outsource Philippines Web Development Front Liners

Outsourcing Web Development Front Liners Philippines Team

With Outsourced, we match staff on our database system who are currently looking to be hired with your needs that you present to us – if we don’t have anyone that matches your job description, we start the recruitment process tailored to your specific offshore staff requirements. We panel access, test and verify the quality of staff before placement with any client using a basic criteria as mentioned above. We also take the liberty of handling all the relevant paperwork and provide all the best equipment and facilities as well as Human Resource Management to ensure quality assurance and staff retention.
All Outsourced staff work daily from our fully serviced office in Manila. They work during your business hours and are effectively an extension of your local team. You have direct access to your staff through phone, Skype or email and you define the standards by which they work and the systems and processes they should follow.
Outsourced is apart of a growing business trend of offshoring staff to remote areas in order to cut operation costs, something that many global business giants are now turning to. The Philippines is proud to house some of the most talented and proficient professionals within in the South-East Asia region and you have the opportunity to hire than full time to work directly with your business. For more information on how to get started with Outsourced, contact us today.

Business lowdown: The popular outsourced jobs

Over the past recent years, hiring an outsourcing company has become a global business phenomenon. Companies from small boutiques to big brands have turned to outsourced jobs to cut operation costs resulting in an increase profitability and more customer intake. The South-East Asia region is the most involved in the outsourced boom when it comes to offshore jobs. With English being taught as a compulsory secondary language, cultural barriers are becoming less and less distinct and working alongside foreign workers is not the most impossible thing to achieve anymore. For those overseas, the chance to work with global corporations can only mean an economical improvement. For those already living in the company’s original geographical area, it could mean potentially being made redundant. Either way, here are the most popular offshore staff jobs on the market that is likely to be outsourced.

offshore jobs

1. Computer Programming and IT jobs

Outsourcing it services is the most popular outsourced work out of the rest. According to statistics released by Bureau of Labor, computer programming is the number one job that is most likely to be outsourced to SEA countries such as India and the Philippines, where competitive software developers, computer programmers and IT analysts are more than happy to charge 1/10th of the labor cost of the average Australian/American wage. There is also usually little time difference involved, meaning that working alongside overseas counterparts has next to no difficulty with the power of the Internet and video streaming such as Skype. Business giants such as Microsoft, Dell and IBM have opened up offshore operations and have reported at least 40% reduction in cost and a relatively good quality output.

2. Phone/Customer Support

Maintenance support jobs are slowly being outsourced overseas for a number of different reasons. Not only does it cut operation costs, but it also takes advantage of the time difference – companies can now offer 24 hour customer service by not only having local phone support available, but having offshore lines open for outside of normal business hours. This can shine a positive light to the company itself as it will most likely increase customer satisfaction who don’t need to wait until 9am the next morning to take to a specialist. The Philippines is the number one country for offshore jobs related to phone support. This is due to their stellar proficiency in English. They have now become the third largest English speaking country behind the US and UK which means a next to none language barrier frustration.

3. Business Process Outsourcing (BPO)

Aside from Call Centres, Business Process Outsourcing (BPO) is one of the most common job functions for outsourcing. BPO’s are used for mundane business functions such as filling up health care paper work accounting transaction and other miscellaneous tasks that don’t necessarily require a localised employee to complete. By offshoring these job roles, it cuts company costs significantly without a huge sacrificial loss.

4. Drafters

The best laid plans often need someone to draw them up so they can be put into action, which is what drafters are hired to do. Architects, scientists and engineers all need the help of professional drafters who draw up detailed plans for projects using specifications and sketches of the original idea, utilising the knowledge of manufacturing and engineering. It’s an essential job, but it’s one that can be easily outsourced as long as there is appropriate communication strategies implemented.

5. Human Resources

Human Resources Management is the sector within an organisation that focuses on the recruitment of, management of and providing director for the staff of the company. They ultimately deal with issues such as compensation, performance management, organisation development, employee wellbeing, communication and administration. Although it seems like a job that will best fit someone who is physically there within the company building, it can be difficult for a small corporation in terms of difficulty and cost to handle firing, firing, payroll, benefits packages and all other tasks that HRM is responsible for. For this reason, many start up companies outsource HR tasks to offshore staff where production costs are low but possess the capabilities and qualifications to manage these important functions.

6. Tax Preparers

This is another popular outsourced job that does not necessarily require a face to face interaction. The only requirements that this jobs needs to be completed is comprehensive information on the client’s financial information and in-depth knowledge on applicable tax laws in that specific country. Although governments are now making companies to let their customers know if their tax is being complete overseas in an effort to keep the job in the country, the attempt seems futile as more companies are offshoring tax preparers.

7. Writers

Media publications have now been in a steady decline over the years from a loss in advertising revenue due to the fact that people are now resorting to the Internet to get their daily dose of business, entertainment and sports news. In order to cut costs and minimise financial hits, newspapers and magazines are now relying heavily on writers from overseas to produce high quality content for the fraction of the cost. This can also include outsourced jobs involving writing up company reports, blog posts, SEO content and even movie scripts.

8. Personal Assistants

Although CEOs within large corporations may need someone in the flesh to help them with their day to day tasks, small start-up business owners may not be able to afford such a luxury. However this is combatted by turning to virtual assistants that can offer their services online, which is most beneficial during the early days of company launch, where phone calls and emails from potential clients are expected. With their help, business owners can relieve an entire workload off their hands and focus on building up the company instead of answering emails, scheduling flights and hotels and collating mundane paperwork.

9. Graphic Designers

The fundamental element of graphic design is that usually it does not involve customer interaction so the worry about language barriers is non existent. Many companies are looking at offshore staff with the same creative flair to complete graphic design work for their company for a fraction of the local wage cost. Tasks like upgrading your brand logo, designing your website, creating marketing materials and more can be completed by off-site staff easily and harmoniously when solid communication is involved.

10. Research and Development

Global company giants are taking advantage of the highly skilled professionals overseas to do their research in English-emerging countries such as the Philippines to reduce operation costs. In 2012, Microsoft spent $100 million to build a research centre in cChine which employed 1,500 staff with more companies following this outsourced jobs strategy.

Outsourced is a leading IT outsourcing BPO Philippines company that provides dedicated offshore staff and offshore staffing services that focuses mainly on outsourced it services. As one of the leading IT BPO solutions experts today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today!

Your Ultimate Guide: SEO Outsourcing in the Philippines

July 1, 2015

Our team at Outsourced understands that you may have questions regarding Search Engine Optimisation (SEO) outsourcing processes and what it entails, especially if you are a first time business owner. So we have provided you an ultimate guide when it comes SEO outsourcing, aiming to answer any question and eliminate any confusion.
As a prospective business owner, it’s natural to try and shoulder all the responsibility when it comes to running your business, especially when it comes SEO services. It seems simple enough, there’s no hassle in trying to find someone to employ and what better person is more reliable than you? However managing your virtual presence is ideally a full-time role and it’s advisable to consider paying someone else to offload this work to so you can focus on running the actual company. This can be a daunting experience, but it’s a necessary step. We exist in a fast-faced digitised environment and it’s important that you have staff dedicated specifically to this area of your company.





SEO Evolves too fast to manage it yourself.

Google updates SEO algorithms almost 10 times a week, meaning your website needs to be updated and maintained regularly and posting online content needs to be a continual habit. This is virtually impossible to do if you have other major responsibilities as CEO – you have overall strategy and maintenance to worry about. It’s better to employ someone who specialises in online marketing and optimisation so your company can uphold premium performance and results with your online presence.

High quality is needed for SEO

SEO is an Internet marketing strategy, where it considers how search engines work, what people search for and the actual search terms or keywords that are preferred by their target audience. It’s what determines search engine ranking. However for this to be successful, high quality content is the required partner for SEO. Your goal is your content to be shareable, likeable, linkable and designed to be ranked. If you are juggling this role in-between your responsibilities as the company CEO or Director, high-quality content will be difficult to achieve. It’s better for a third party employee to oversee this.

Social SEO requires dedicated consistency

Social media is at the heart of society, with many people using this to complete their research instead of search engines. This is why social media and SEO is such a power couple: with them overlapping, social media can help bolster your SEO, get your content indexed and receive more audience traffic. Again, this is a full-on role and SEO outsourcing even a portion of this labour would allow you to spend more of your time to developing and improving more strategies and the overall picture of your company.

You’re employing someone who specialises in that field

Aside from the obvious key message that it lifts a fair amount of responsibility off your shoulders, you would also have someone who was specifically trained in the field of online marketing. This means that not only can they take care of SEO updates and maintaining your online presence, but they can also take care of any analytical tracking or misendeavors. Web analytics are essentially easy to use and can provide live data on traffic and content trends. By employing someone to take care of this, they can look over tracking codes, any misconfigured analysis, business-relevant metrics and blind spots in data due to coding oversights.

SEO Outsourcing in the Philippines

Company budget can often conflict with this need to recruit a third party company. A popular trend and option for many global companies is doing outsourcing business with BPOs in the Philippines. Skeptical? Here are some reasons why SEO outsourcing to the Philippines is not such a bad idea:


It’s cost effective

Philippines is famously known for their cheap labour, resulting in many multi-billion dollar companies to outsource their staff from there to reduce employment costs such as Google or HSBC. The salary of an SEO expert in the Philippines is around $20k per year; a stark contrast compared to an expert in Australia who will demand a salary of $100k+ per year.

Philippines is known for their hard-working attitude

Not only are you saving money on labour, but you are also investing in people who are globally known for their strong work ethic. Although you still need to carefully research as to whom you want to employ, you can be given a guarantee that your deadlines will be met accordingly and received work will be of high standard.

English proficiency is a given.

Overall, the Philippines are renowned for being the leading country from the East-Asian region with advanced skills in spoken English. This poses a significant advantage as it means there will be negligible communication barriers, resulting in favourable performance and productivity.
How to SEO Outsource properly


If you’re new to this concept, it’s crucial to do the right research and know what you’re looking for in a prospective provider. Offshoring your labour is still something that you pay for, so you need to make sure you’re not being scammed for your money and that you’re getting the quality you deserve to receive.

Know your SEO Service Providers

The first step when it comes to SEO outsourcing is familiarising yourself with the different types of SEO’s that currently exists in the Philippine market. The current crop of the market are mostly survivors – the rest are either new or trying to break into the industry again. These survivors can be classified into the following categories:

  • The White Hats: These providers come with a variety of high skills in data analysis and content strategy. They’re educated in marketing lingo, safe marketing tactics and essentially deliver quality work. In essence, these providers are what you are hoping to find.
  • The Borderline Black Hats: Their understanding of SEO is sound enough but don’t necessarily perform to the highest standard when it comes to content building. Pre-approving their content before publishing is advisable.
  • The Black Hats: Their main methods of SEO rankings are injections, hacking and various other illegal tactics to rank. Their services are very expensive, usually rare to find and you run the risk of losing your business domain by employing them.
  • The Low Quality Spammers: These providers only have money as their main incentive and have limited understanding in what they are required to do. Their approaches usually revolve around manually posting comments, spamming and “spinning” your content.

Know what you’re looking for

Your priority should essentially be the safety and prosperity of the company. Thus, your choice as to which type of SEO outsourcing company is crucial, and it is vital you do thorough research to make sure your business is in reliable hands. It’s also a good idea to familiarise yourself with SEO content so you know what you’re looking for instead of relying on reviews which run the risk of being biased information. Furthermore, there are also a variety of different SEO outsourcing company labels who each have a different focus, so it’s beneficial to know what sort of work you’re looking for:

  • SEO company: focus on on-page and SEO link building
  • Link Building company: Focus on link buiding and sell their services by unit or having specific pricing per link type
  • SEO Auditing: mainly audit your content, links and on-page SEO
  • Content marketing: still under the SEO company umbrella but heavily focus on content research, creation and distribution to raise brand awareness.
  • Digital Marketing Company: works on SEO, social media, email marketing, SMS, blogging, copywriting, podcasting, app marketing, media buying and other forms of digital distribution
  • Internet Marketing Company: similar to digital marketing but more focused on the core marketing strategies such as email marketing and social media marketing
  • Inbound Marketing Company: same as a digitual marketing company. Inbound agencies use this label to let people know they make sure of different inbound marketing techniques.

Run your selection carefully

Do your research. Asking about their processes, methodology and work examples will help determine if they are suited for your company. Because you’re offshoring your work, you won’t be physically present to manage their work, making it imperative that they are a suitable candidate that you can trust with your projects.

Communicate your situation and needs concisely

Once you’ve employed the perfect SEO outsourcing company, be ready to thoroughly explain your situation or project carefully. Have important documentation and templates complied in advance to send to them immediately after employment agreement. Let them know of your goals, expectations and needs for the project or campaign. Make sure that these are realistic and won’t put your provider under undue pressure, which could essentially backfire and result in poor SEO content.

Don’t micromanage but stay organised

The purpose of SEO outsourcing so you can focus your energy on tasks that are more important as a business owner. This means that for the most part, it’s not something to significantly think about. However, it’s still imperative that you stay ontop of your employees and make sure they stay on task and meet deadlines. Organising regular progress meetings and request reports will ensure that there is no need for constant reminder emails and that your providers have a prospective date scheduled to display what the situation looks like on their end.


Money is still money

Regardless of how cheap the labour is in the Philippines, it’s still valuable money that you are spending, and you want to make sure it’s being financed towards an outsourcing business company that will benefit you the most. There’s nothing worse than poor researching leading to a regrettable employment of a SEO outsourcing company that fails to produce premium results.

Time is precious

Time is something that you can never get back, so it’s an advisable idea to not waste it. This is why communication is so important: if your needs are not communicated in an effective and efficient manner, it can lead to poor results in the end due to lack of mutual understanding, which not only wastes time, but it also wastes money and effort.

Risk of a Google penalty

If you end up employing a dodgy SEO outsourcing provider who’s methods are less than ideal (or legal) then it could evidently result in your entire website completely deindexed. This means the loss of your money, your time, your traffic income and your hard earned work. Careful research will make sure you’re well aware of what’s at stake and what sort of providers you need to avoid.

Outsource Web Development - Team Philippines

Some of the Outsourced Team in the Philippines for Web Application Development


Outsourced Quality Assured, Inc. is a leading IT Outsourcing company that provides a highly qualified Remote Staff in the Philippines. We are owned by an Award Winning Digital Agency in Australia and we are proud to have over 15 years of experience within the SEO and digital marketing industry -having delivered projects for some of the world’s leading organisations.
Reputable and reliable, we aim to exceed your expectations and supply premium services to allow your company to flourish in the online sector. Our prices are almost highly competitive and negotiable, which is something to consider when it comes to cost effectiveness and company budget.
For more information on our Outsourcing IT Services and how to get started with us – or if you have any more questions regarding SEO outsourcing, please contact us today.

Outsourcing advantages: Increasing company productivity

June 30, 2015

Outsourcing is a practice used by different companies to reduce costs by ‘outsourcing’ or transferring labour to an outside supplier or provider. If used properly, it can be a highly cost-effective strategy due to the fact that it can be comparatively more affordable to source work or supplies externally, especially via overseas offshoring. This can be an incredible advantage to Information Technology companies, mainly due to the most significant benefit: the availability of abundant IT resource. The fact that IT is a universal code allows outsourcing to be an unlimited strategy.

outsourcing web development

However handing over business projects still comes with its risks and doubts, which is natural. Below are some questions answered and handy tips to help you combat these misperceptions, educate you on outsourcing advantages and how to effectively work with an outsourced team.



Where do you outsource?

Choosing an outsourcing company’s location depends on your business reasons and industry. More often than not, outsourcing doesn’t have to be at a distant offshore city, with many global corporations choosing nearshore outsourcing to combat further cost reduction, cultural differences and workday overlap. That said, countries where close collaboration with your provider is possible, which can present one of many outsourcing advantages through similar time zones and cultural similarities is beneficial and can increase project productivity and management flow.

What is the difference between outsourcing and offshoring?

Outsourcing is the process of obtaining goods or services from an outside company. Offshoring refers to a company relocating some of their workload to an overseas location due to lower labour costs. Although similar in definitions, outsourcing does not exclusively mean offshoring – it could involve companies within the same continent or in countries only a short plane ride away.

Will I have a skilful team?

Just like a regular job application process, there are various factors and processes that need to be completed to ensure a successful team is hired. This is a prime factor when considering outsourcing advantages, as your employee prospects are no longer limited to your own country. Starting off by researching your prospective provider’s background for relevant information such as experience, reference and certifications is a sure fire way of filtering your options. Secondly looking closely at their management team will help you ascertain the individuals and how they work within projects together, as well as hosting conference calls to evaluate their interpersonal communication skills. Most importantly, it’s imperative that you research into the provider’s recruitment process and HR policies, especially in regards to employee retention and satisfaction. This determines whether your team members will have the motivation to last during work hours. By following these steps closely, there’s a positive chance you will be left with a high-quality outsourced team.

How will I communicate with my team? Will we be able to communicate?

In order for you to be on top of your business projects, regular monitoring and communication during working hours is essential. There are plenty of online tools that enable this which have little to no cost, such as Skype. By frequently communicating with another, this develops close collaboration and maximises productivity. English proficiency is thus very beneficial when it comes to selecting outsourcing providers. Usually employees being offered already have proven to be proficient in spoken English – nonetheless this should be integrated into your recruitment process.

How do you manage your team and keep them motivated at a distance?

Another of many outsourced advantages is present through the fact that by employing a team, it requires minimal supervision and management at your end. However constant communication is key to a well-oiled team. By making sure your offshore staff feel apart of the mainland company and encouraging engagement between the two parties, it can not only increase motivation but also bring out creative solutions and innovative ideas. Various companies tend to remote staff to the outsourcing company to oversee the progress and maximise communications – despite this trend, it is not necessarily a requirement by any means. Contrarily it can affect productivity if there is tense communication or cultural differences involved. The most recommended method is just to personally meet the team face to face initially before undergoing project.

offshore staff

What work should I outsource?

Confused as to what work you should pass on? Cater to your business’ strengths and the skills your outsourced team can provide with premium service and little supervision. Outsourcing maintenance work is a popular choice due to time difference zones which enables offshore employees who are a couple of hours behind to cater to customers who may be calling from outside of your local business hours. This is an extremely beneficial as it increases customer satisfaction, making it another addition to the list of outsourcing advantages.

What if I want to stop working with my provider?

Regardless of whether they are physically in your office or not, all your employees are entitled to the same basic workers rights, including being let go. Simply make sure that business relationship termination clauses are stipulated within your contract and allows you to do so with proper due notice.


It is vital that you are aware of the steps and implementations necessary to ensure that the benefits outweigh any difficulties and that your outsourcing advantages are maximised. Here are a few tips to effectively utilise outsourcing using the three key relationships factors: trust, understanding and cooperation.

Outsourcing company


Although it is a popular saying that trust is earned and not given, a successful partnership is quite the opposite. Constantly giving someone the impression that there is limited trust present may discourage them and minimise productivity. This is why the recruitment process is so significant. If the time is taken to carefully select a provider with team members proven to be reliable, being able to trust the team to complete their workload with minimal micromanagement becomes easier. Regular team meetings are still encouraged, but it should realistically be the only time you question their progress.


The primary aspect to a successful management practice is transparency and patience. Not only do you need clarity and accuracy within your communication explanation, but you also need the ability to be patient with the people you are submitting the project to who may have an array of questions needing to be answered. It is important that you don’t let this irritate you. Questions are an indication that they aim to achieve a complete understanding of what you are after to minimise any blunders or miscommunication which could result in wasted time and effort later down the path. The sooner the questions appear, the sooner they can reach complete comprehension, which will evidently mean more accurate timelines and quicker implementations.


Teams work best when they work with you, not for you. Being able to communicate to your team members on a head level sends them the message that they shouldn’t shy away from approaching you at any given time. Weekly or fortnightly team meetings and progress reports ensures that a project is developing according to the plan and that goals and objectives are being met. It also provides opportunities for further questions to be asked and details to be clarified. Setting aside a constant time and day for this will make sure it is not accidentally missed and becomes habitual.

In addition, deadlines should be of a reasonable nature. A proper deadline should still retain a sense of urgency for completion without compromising quality. Similarly, it shouldn’t be push too far into the future that it loses priority. Listening to your team members and gaining their opinion on the likelihood of strictly meeting the deadline certifies that there is no frustration if dates could not be met simply because of its improbability.

As one of the top IT outsourcing web development companies today, please do not hesitate to ask questions regarding outsourcing work which includes graphic design, seo, digital marketing, copywriting or outsourcing website developers or designers. Contact Outsourced today for more information.

How to increase employee productivity – the easy way

June 8, 2015

employee productivity

When a company takes on a new staff member, they have certain expectations concerning employee productivity. It is not unreasonable to assume that if an employee is hired to work 30 hours per week that they will actually be productive for the entire 30 hours.
With worker productivity however, there is not a direct relationship between the number of hours a person is employed to work and the resulting outputs. Yes, the greater the number of hours an individual spends at work, the greater the expected outcomes, but these expectations are not always achieved.
Issues with performance management are not only a concern for in-house staff, but are also important when a company begins to explore remote staff work environments. This can either occur because the company is expanding and opening up smaller satellite offices around the country or in situations where employees spend a lot of time on the road or even working at home.
This problem with expectations surrounding employee productivity, in the main concerns situations where there is no robust supervision of their work. To be more specific, workers in controlled situations where they have to keep up with a production line or the entire process screeches to a sudden halt, clearly have to maintain a certain level of productivity at all times.
Concerns with employee outputs, tend to be more focused within industries where this control does not exist and productivity is not so easy to measure, for example with office workers. It is easy to see that just because someone is sat at their desk, this does not mean that they are actually being productive.
So what can employers do to encourage employee productivity, particularly in remote work environments and office worker situations?

How taking breaks can enhance employee productivity

worker productivity

In the current financial climate there is now more than ever, a need for businesses to count every dollar and put in place strategies that help to streamline their operating and manufacturing processes, in an effort to gain an edge over the competition.
Recent research has indicated that business owners and managers are increasingly looking at performance management strategies to help elevate profits. Of course, reducing staff numbers is always an option, but increasing employee productivity can have a much more substantial effect on a company’s bottom line.
So short of demanding that all employees work harder, how can business owns and managers encourage greater worker output in the same number of hours? Even more importantly, how can they ensure that their remote staff increases their productivity, particularly when these workers lack supervision?

The movement towards online breaks

remote work
Well, we all know that taking annual leave refreshes employees, so that they return to work with a renewed sense of purpose. Weekend breaks also help to reinvigorate employees, as does the more recent exploration into remote work environments and flexible working hours.
Over the years, we have all seen a mountain of research that links workday breaks with increased employee productivity. This is nothing new and just about every employer provides adequate timeout for morning, afternoon and lunch time breaks during the working day.
The difference is that more recent research has indicated that online breaks can also increase worker productivity. This may come as a surprise to many business owners or managers, who go to great lengths to limit online browsing, checking Facebook or answering personal emails during work time.

How taking online breaks can boost employee productivity

employee productivity
Many employees feel the need to take a break during the working day, either because they feel overwhelmed by the amount or type of work they are performing or they are just plain frazzled. They don’t necessarily need to walk away from their work space, but they just need to take a break.
Whilst many companies frown on employees taking online breaks, being able to spend five or ten minutes checking in with family members or sorting out personal issues at home, can significantly reduce the amount of stress felt by staff at work.
Employees can even become bored with their work, particularly if it is monotonous. The diversion provided by online browsing or connecting with friends on social media, for only a short period of time, can restimulate their thought processes and return them refreshed to the task at hand.
Online activities that can help an employee to decompress, include listening to music, checking emails or social media accounts, paying bills and reading online articles.
The result of taking online breaks have been shown to be threefold. Many employees take a quick online break to check in on their children or other family members during the day. This does not take long and once reassured, the employee’s stress levels are reduced and they can more easily settle back down and complete their work.
Others take online breaks to further their education or to keep up with industry news. This can be an important part of an employee’s working day and can improve both their efficiency at work and their productivity. Lastly, employees who are able to take online breaks have been shown to have a greater level of satisfaction with their jobs, than those who are unable to do so.
Of course, there is the problem that if a free rein is given to employees to take online breaks that everyone will turn into cyber junkies and employee productivity will take a substantial hit.
As with every business activity there needs to be checks and balances, but in this day and age, it seems only reasonable to explore the efficacy of online breaks to increasing worker productivity, both in-house and in remote work environments.

How to incorporate online breaks to increase employee productivity

employee productivity
Whilst organisational activities are paramount, relaxing restrictions on accessing the internet for personal reasons during work hours, does have significant merit. After all, staff can just as easily surf the internet on their own personal mobile devices, which in itself might actually encourage more ubiquitous online activities, particularly if it is against company rules. Unproductive employees, do not always spend their time browsing their Facebook page or other social media accounts – they can be equally unproductive for a variety of other reasons.
Another quite relevant consideration is that social media is rapidly becoming an acceptable medium in the business world and is included in many business marketing strategies. So not allowing your employees to access the internet or their own social media accounts during the working day, simply seems counterproductive.
So how can you include online breaks in the working day without negatively impacting on worker productivity, but instead, boosting or enhancing their output?

Take a step toward a more relaxed internet environment

remote work
Allowing employees to access the internet at work for personal reasons, obviously with some very important restrictions, has been shown to enhance worker productivity. You might be surprised at how employees can quickly refocus on their work, if they are allowed to maintain contact with their family, friends or associates online.
Checking in with family members or posting to their social media network, does not have to interfere with an employee completing their core business activities. Giving employees more freedom and trust, can quite often boost their productivity all on its own.
Relaxing internet restrictions and allowing staff to supervise their own internet access can give employees the freedom to locate many additional resources online, which can help to increase their efficiency at work or to complete their tasks in less time than usual.
People are very resourceful and employers might be quite surprised at what their staff can actually achieve with a less restrictive rein on their internet usage.
The truth is that if an employee is dragging their heels and not keeping up with their workload, surfing the net, more often than not, has nothing to do with the problem.

Maintain transparency and accountability

worker productivity

It is important that employees are aware that there are some restrictions on their internet usage at work and that internet usage will be monitored from a distance. This is less of the big brother syndrome, but more to protect the company and to collect statistics that can better inform performance management strategies in the future.
When managers or owners are upfront with their employees, then this embodies an air of accountability from both the employer and the employee. This is a much better environment within which to work, than one which is very regimented or restrictive.
One way to rein in any potential abuse of this internet freedom is to set goals or time frames on projects. Of course, this may already part of many organisational structures, but in cases where a business is lifting internet restrictions, then accountability needs to be emphasised.
If employees understand that so long as the company’s goals are achieved or projects are delivered on time and at a consistent quality, then online breaks will continue to be seen as enhancing employee productivity.
Remote work environments can just as easily move towards incorporating online breaks into the working day and of course, remote workers at home have always had unrestricted access to the internet and have still maintained their level of productivity.
In short, using the internet at work for personal reasons does not have to be the worst crime imaginable, it can actually increase employee productivity and enhance satisfaction in their work.

What is outsourcing and what does this mean to your business?

What is outsourcing
What is outsourcing and what are the benefits of outsourcing for your business? Can this strategy really help your business to cut costs, whilst at the same time help grow your business and increase your profits?

Many business owners are unsure about outsourcing and veer away from integrating this strategy into the operating structure of their company. This is a shame however, because the benefits of outsourcing can be quite profound for both small and large businesses.

The BPO industry (business process outsourcing) is fast becoming a booming industry, but what exactly is the drawcard and is there really a positive payoff for business owners, if they embrace this strategy within their company?

The rapid growth in outsourcing companies

outsourcing companies

In today’s rapidly moving marketplace where every dollar counts, business owners, now more than ever, need to keep a tight rein on their budgets. Every additional employee can exert a huge drain on a company’s budget and resources, so any cost-cutting strategies, which also help to improve a business’s output is like a panacea from heaven.

Outsourcing is one of these strategies that helps a business to cut costs and improve their bottom line, because it allows an organisation to fulfil their obligations to their employees and to their clients, whilst at the same time, keeping their overheads under tight control.

This strategy has the potential to free up valuable time within a company, so that more emphasis can be placed on creating strategies not only for future growth, but also to help expansion into areas outside of their expertise.

Current research indicates that the global outsourcing market has grown rapidly since the year 2000 and is expected to continue to grow, well into the future. In fact, global revenue paid to outsourcing companies in 2000 was $45 billion, but by 2014 this had more than doubled to $104.6 billion – a clear indication that organisations are embracing this unique method of managing their business operations with gusto.

So what is outsourcing and can your business really benefit from the BPO industry?

What is outsourcing?

What is outsourcing

Outsourcing has had a number of negative connotations surrounding it, particularly over the past ten or twenty years, but recently this strategy has become much more popular and mainstream in the business world. Entrepreneurs in particular, have taken to outsourcing with relish, as it allows them to literally be a one-man (or woman) business and to grow their business using outside expertise, on an as-needed basis.

The whole point of outsourcing is to bring in outside specialists to take over functions that would otherwise be performed by employees (or not performed at all, due to a lack of expertise within the company). This BPO solutions has risen to the challenge and has made huge inroads in helping businesses to meet their obligations, whilst creating a very lucrative niche market for themselves.

When you really think about it, outsourcing is not a new concept and has in fact, been used for many years, it is just that it has never been considered to be ‘outsourcing’.

Another world for ‘outsourcing’ is ‘sub-contracting’, which is a much more familiar concept to business owners. For example, how many businesses subcontract transport companies to deliver their goods from the manufacturing plant to a retail store or a warehouse? How many businesses already engage an outside accountant, tax expert, web designer, IT management company or solicitor for their company?

Many companies now outsource their social media management, search engine optimisation, graphics and other multimedia designs, digital marketing needs and even email support and administrative services.

The majority of business owners would never consider actually employing these experts full time on their staff, they simply outsource or subcontract the work – without realising that they are already using, what are in reality, outsourcing companies.

So, if you need a definition of outsourcing, it can be considered to be where an organisation uses an external company to handle work normally performed by employees within that company.

Some other examples of very successful business activities, which are frequently outsourced, include payrolls, accounting services, staff training, technical support, customer support, call centres, procurements, manufacturing, supply chains, recruitment, computer programming, research and development, data entry, human resources and even creative design.

With an understanding of how a company can easily integrate outsourcing into a business structure, one of the obvious benefits of outsourcing is clearly in cutting costs. There are however, a number of other significant benefits to using this approach within any organisation.

Benefits of outsourcing for businesses in 2015

Benefits of outsourcing

All organisations are different, but each will have a core set of business activities that are very similar, regardless of their industry, but will also have many activities that are very specific to their own business or industry.

Outsourcing gives a company the ability to keep a tight rein on their overheads, whilst at the same time expanding and growing their business – not only in their core services or products, but also into complimentary areas or new and emerging markets.

So in general, there are six real world benefits of outsourcing, in the business world:

To reduce capital costs: By releasing funds that would otherwise be allocated to staff wages, you can turn fixed costs into variable costs. This provides businesses with a huge opportunity to reallocate these funds to other areas of their business, such as revenue producing activities, which previously were out of reach.

Many new start-up businesses and entrepreneurs actually design their operating structure around outsourcing. This novel approach avoids the large capital expenditures needed in the early stages of creating a business and allows many new businesses to get off the ground, businesses, which previously would have been impossible unless there was an injection of considerable funds.

When you couple outsourcing of business activities with the rapid growth in cloud technology, you can understand how many new start-up companies can literally be up and running with little capital expenditure. Along with cloud technology, the BPO industry has virtually created a new platform for business growth.

Reduced labour costs: To reduce costs, many businesses layoff staff, which has the added complication of reducing output and profits even further. The point is that subcontracting select business activities to outsourcing companies, whilst reducing funds spent on full-time human resources, also enables businesses to not only meet their obligations, but to also expand their operations.

Outsourcing also has the added benefit of enabling a company to engage in the services of a wide range of expertise, without the additional costs of funding a permanent, high-level salary. In addition, we all realise that business activities ebb and flow, meaning that staff can move from having little work on their hands one day, to being overwhelmed the next.

The ability to outsource work in busy times or to engage specialists as needed, provides a business with the flexibility to ramp up output in busy times, such as during holiday seasons or to take on new projects, all of which have a limited time frame, without tying up funds and resources.

Increased efficiency: When work is outsourced, staff can focus on their own workloads without being stressed about the mountain of work building up or having to take on additional roles, for which they are little prepared and under-skilled.

Staff therefore, are less stressed and can work more efficiently at their own jobs and refocus their efforts on core business activities. The savings made, due to increased workload efficiencies, can either be passed on to customers or reallocated into other areas of the business.

Engage expert help: Employing the skills of professionals or specialists, on a permanent basis, can eat a large hole in a company’s budget. The ability to outsource complex activities or services that need to be performed by experts to outsourcing companies, allows a business to upsell their own services to clients or to explore new and emerging markets.

For example, a company could engage an IT specialist who is experienced in coding to create a free app that helps customers to use their products more easily or complements a high end product. This type of work is just a one-time event and lends itself well to the BPO industry.

Gain a competitive edge: Reducing costs, refocusing on core business activities and being able to meet the market when demand is high, all help to give businesses an edge over the competition. Organisations can position themselves for future growth much more easily, when their overheads are minimized and they have access to the necessary expertise when needed

Small businesses in particular, can gain a much needed step up by outsourcing, enabling them to offer the same services or products as larger competitors, but at a fraction of the cost.

Benefits of outsourcing

With all of these real-world benefits that come from outsourcing a wide range of business activities to external business contractors, owners and managers rapidly move from asking what is outsourcing’ to how I can capitalise on the BPO industry in my company?’

It is fair to say that outsourcing companies are now part of an established and growing, global BPO industry. However, before hiring any individual or company on a permanent or limited basis, as with any business activity, it always pays to do your own research and due diligence.

The take home message concerning the benefits of outsourcing for businesses in 2015 is that this strategy increases the ability of a business to investigate new opportunities, whilst keeping costs contained. It opens up a whole new world for business owners, managers and entrepreneurs to explore.

Business Process Outsourcing, BPO Philippines

April 29, 2015

Are you looking for Business Process Outsourcing in the Philippines? You have come to the right place.
Business Process Outsourcing (BPO) is growing rapidly in the Philippines. BPO is the contracting of the operations and responsibilities of a specific business task, such as web development, to a third-party service provider. Outsourced is a leading BPO in the Philippines providing dedicated remote staff and offshore staff services.
The Business Process Outsourcing industry in the Philippines has grown 46% annually since 2006, led by the demand for lower labor costs, a highly skilled and educated workforce, and excellent English proficiency.
Outsourced provides BPO services to international companies predominantly from Australia, the USA and UK and is recognised and respected as a premium provider of Business Process Outsourcing in the Philippines. Outsourced is an official member of the Business Processing Association of the Philippines (BPAP) which is the umbrella organisation for the fastest-growing industry in the Philippines – offshoring and outsourcing.
If you are looking for quality Business Process Outsourcing staffing solutions in the Philippines simply contact us.

How offshoring to the Philippines can have a positive effect on local employment

March 23, 2015

In a recent paper “Does offshoring reduce industry employment?” it was found that offshoring has no effect or a slight positive effect on local employment.
It may be surprising for some, but cost cutting is often not the main driver for offshoring. Almost two-thirds of recent survey respondents said their primary objective was to expand their overall team. Reports have shown that nearly 80% of businesses using offshore resources had retained or increased their local staff (with the average increase in their domestic workforce of more than 200%).


Offshore outsourcing is fueling business growth for SMEs and leading them to invest more in their onshore and offshore staff. Leading companies are focusing less on the cost savings alone from offshoring and focusing more on the total service improvements possible by growing an offshore staff. These service improvements allow them to increase sales, grow as a company and also increase their domestic workforce.
By using affordable staff offshore companies are able to reinvest the savings to grow other divisions of their business. Actually the large productivity gains and increased sales as a result of offshoring are creating new local jobs which are completely offsetting the jobs lost from the original offshoring.
To learn more about offshoring to the philippines simply contact us.

Outsourced provides Exceptional Offshore Staffing services in the Philippines

January 14, 2015

Our mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality. Outsourced provides Exceptional Offshore Staffing services in the Philippines and our staff are the best of the best.
Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services.
We hire smart and determined professionals, and we favor ability over experience. Outsourced maintains an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our Directors and Managers are friendly and approachable with an open door policy creating a hub of the most talented professionals in the Philippines.
– To be exceptional
– To deliver the highest quality
– To be polite and respectful
– To be the benchmark
– To enjoy what we do
To utilise our exceptional offshore staffing services in the Philippines simply contact us.

17 Secrets to Boost Business Profitability Through Outsourcing

December 12, 2014

Outsourcing is fast becoming the new global business model. And the main reason is cost. It’s the harsh reality of the current economic environment that has companies looking for new, more efficient ways to do business. If you’re seriously considering to outsource, check out the following guidelines. We’ve come up with 17 powerful secrets behind successful outsourcing.


1. Outsource so you can streamline your processes and focus on your core business tasks. There are tasks every company has to do every day. Tasks that take time and that may be draining your on-site staff who really should be doing far more important things. The time you currently spend on mundane tasks would be better spent developing the core of your business. Outsourcing can take that load off your shoulders.

2. As a business owner, avoid doing it all by yourself. When you’re starting a new company, doing it all yourself is natural, but as you grow you need to hire competent staff to do the work or the company will suffer. So will you. Whether you hire permanent full-time, on-site staff or outsource to freelancers or an outsource company, you need to hire the right people. People who will do the work as well as you, if not better.

3. Outsource your back office tasks to a virtual team. Those daily, mundane tasks are usually ones done by back room staff. Staff your clients never see. So why pay rent for office space to house them? Outsourcing can provide you with the same quality staff and save you money on rent, employee benefits, bonuses and having to deal with nasty office politics.

4. Use technology to collaborate with a remote staff. Technology is great, use it. That’s what it’s there for. Your staff may be scattered over the globe but keeping in touch with them is easy, and economical. You can interface with your staff via Skype, Email, Dropbox and other platforms and it will cost no more than your basic internet connection fee.


5. Extend your company offshore by hiring a team of professionals. There is no reason why your company has to rent or buy office space to house your staff. But not having office space doesn’t mean you can’t have a professional team. And just because your employees are in foreign countries doesn’t mean they won’t be professional or at the top of their game either.

6. Know the right time to outsource. This is vital. Don’t outsource until you know exactly which tasks your company really needs to handover to a virtual team. If you outsource too late you risk having to retrench permanent, on-site staff who won’t be happy about that at all. Here at Outsource Philippines, we can help you make the transition at the right time.

7. Gradually scale upwards. Growing too quickly is often the death knell to companies. Without the infrastructure to handle the expansion the company will collapse. The same could be said about outsourcing. Take the time to find the perfect outsource company or freelancer that best fits with your company. One that provides you with the service you’re looking for. When you’re happy with that, outsource tasks one at a time. Don’t flood the freelancer with work too quickly until you’ve ascertained that they can handle the pressure and the deadlines and still produce the quality of work you’re expecting.

8. Decide carefully which business processes to outsource. This goes hand-in-hand with not doing all the work yourself. Time spent assessing which tasks to outsource and which to keep in-house will be time well spent. There are some tasks that a virtual team can handle easily, but there are others that should and must be handled by yourself or your on-site staff. Here at Outsourced PH we can help you make those assessments.


9. Know the strengths and weaknesses of your business. Only a boss who knows both of these equally well, and how to work with them or around them, will succeed. When outsourcing, find the company or freelancer that can complement your strengths or bolster up your company’s weaknesses. Aim to have a well-rounded organisation. Staff shouldn’t just be clones of yourself. You need staff to complement your business and fill the gaps.

10. Outsource tasks that require special knowledge and consumes a lot of time. There are some tasks that take a great deal of time in terms of research. Staff who can do that accurately or have the specialist knowledge to complete the task are expensive to hire as full-time, on-site employees. But when you hire offshore staff it means you can still hire the same person, or a person very similar, but at a more reasonable hourly rate for a specified time only.

11. Find the right partner or outsourcing company. If you decide that outsourcing is the way forward for your company, take the time to find the right partner. Don’t be guided purely by cost. There are a lot of sharks out there. Don’t be naïve. Investigate their company, their CV, check up on them and contact their clients. Yes, you want the best price, but most of all you need the best partner. One who can, for the right price, deliver a perfect product, on time, every time.

12. Know exactly what you are looking for in a remote expert. We can’t stress how important this step is. Just as with permanent, on-site staff you need to make sure the person or company you’re hiring is the right fit for your company, the work you do and the standard you require. If you wouldn’t hire them when they were standing in front of you, don’t hire them over the internet.

13. Communicate clear expectations. Clear communication is an important part of the work place, whether that place is a fixed, geographical location or if it’s a virtual one. Make sure the outsourcing company or freelancer knows exactly what you want, how you want it delivered and what the deadline is. Your clients won’t appreciate it if the job is done incorrectly.

14. Anticipate cost and determine ROI (Return on Investment). Using an outsourcing company or freelancer is as much of an investment as hiring permanent, on-site staff. In these tough economic times people are desperate and will promise you whatever they think you want to hear. If you’re not using a reputable outsourcing firm like Outsourced PH, it may take you some time, and money, to find people that can actually deliver what they promise. Although one of the main reasons companies are turning to outsourcing is cost, there is one golden rule you should never forget – you get what you pay for!

15. Overcome language barriers. Generally speaking, outsourcing isn’t done on home soil. Traditionally, work was outsourced to countries where English is not an official language. Language barriers are the prime reason why clear communication is essential. So much can get lost in translation. Culture may also play an important part in how things are perceived and actioned. Make sure that your communication is clear, understood and precise. The joy of working with Outsourced PH in the Philippines is that English is our official language.

16. Overcome time zone differences. Although tricky, time differences can be easily overcome. Even a 12 hour difference isn’t too much of a hassle. It does mean that any concept you might have of working a 9 – 5 job will be blown out the water, but with Skype, Email and a bit of understanding different time zones are still workable. One thing you should always bear in mind though is deadlines and how time zones affect the delivery of work. If it’s Tuesday in Manila, it’s still Monday in Johannesburg and Sunday in Los Angeles. It’s very important to take this into consideration when discussing a deadline with your client.


17. Learn to relinquish some control to your outsourced staff. This applies to any boss, in any organisation, whether it’s dealing with permanent, on-site staff or virtual offshore staff. You need to have the team spirit because can’t do it all yourself. But be wise. There are some things you must never relinquish control over – like your banking details and permissions.

Now that you have the foundations of outsourcing and you think this might be perfect for your company, contact us and let’s chat about how we can help you.

3 Tips to Make Offshore Staffing in the Philippines a Success

December 8, 2014

1. Communication Is Key

Regular communication with your offshore staff will result in better outcomes. We recommend our clients have daily meetings with their staff to ensure open communication about the status of current tasks. This status update allows you to keep track of progress, become aware of potential challenges and coordinate efforts to resolve difficult or time consuming issues.

outsourcing communication

Following agile management processes, meetings are best kept short and to the point. Less than 15 minutes should be adequate. Three key points to discuss are:
1. What did you accomplish yesterday?
2. What will you do today?
3. Are there any obstacles impeding your progress?
Video calls with your offshore staff are free and simple. Outsourced staff are provided with high quality headsets and have access to the best technologies to ensure there are no limits to your communication with them.

2. Give Them Training

bpo training
We have witnessed first-hand a plethora of clients who make offshore staffing in the Philippines a huge success. We have also seen a handful of others who throw their staff in the deep end and hope they can swim. Without a doubt, those who invest time in staff training reap the rewards of a more effective team.
All our clients are welcome and encouraged to visit our offices in the Philippines and to sit with their staff during the training phase. This could be a few days or several weeks, depending on your training program. Some clients even treat staff with flights to their country, which is a life-changing experience for most Filipino’s who typically never have the luxury or opportunity to leave the Philippines.
If you don’t have the funds or time to see them in person, technologies like Skype allow you to have a virtual meeting with them. Just ensure you dedicate some time, especially in their first weeks (and ongoing) to training as you would with your local staff.

3. Make them part of the team

bpo team
Your Outsourced staff are 100% dedicated to you and your company. Every day when they start they will report directly to you and live and breathe your brand. To get the best out of your Outsourced staff, it is important to treat them as a full time member of your team and not as a detached offshore contractor. Ways to do this include providing them with an @yourbusiness email address, inviting them to team meetings, including them in company announcements and sending them your branded shirts and pens – trust me, they will wear them with pride!
Your Outsourced staff in the Philippines will be loyal and proud members of your international organisation. They are part of your global team and it’s beneficial to make them feel appreciated and involved.
For more information or to start your own team in the philippines simply contact us.

Philippines Offshoring – Reasons To Hire Remote Staff from the Philippines

October 24, 2014

In any kind of business, there are two major factors that could spell the difference between failure or success. The first is cost, and the second is quality. Managing cost while maintaining or increasing quality can be a very tough challenge. Outsourcing, also known as offshoring, is one of the best solutions available to business owners who want to become more cost-effective without sacrificing quality. Through this process, companies can provide a top quality service to their clients while keeping their expenses at bay.

remote staff philippines

There are three main benefits of outsourcing:

  • Cost saving for businesses. Overhead costs can be lowered significantly by hiring remote staff.
  • Outsource technical and support tasks so you can focus on management and marketing
  • Hire dedicated specialists who can be an extension of your on-site team

Why The Philippines?
When it comes to offshoring, business owners have found many advantages in choosing the Philippines as an ideal location to hire their remote staff. World class companies in various industries follow this business model, and here are some of the reasons why:

  1. The Philippines is the third largest English speaking country in the world (in terms of English speaking population). This level of language proficiency translates into smooth working communication with minimum to zero barriers.
  2. The Philippines every year there are thousands of fresh college graduates particularly in the IT, technology, marketing and administrative field. There are also seasoned workers who have the experience to take charge of teams or manage end-to-end projects. This presents a huge opportunity for foreign businesses to utilize this endless pool of talent.
  3. The Philippines is conducive to the outsourcing industry. The culture is hospitable, and the country welcomes foreign business investors with open arms. This is because business process outsourcing (BPO) contributes a great deal to the country’s yearly gross domestic product. Offshoring is a win-win for both the business investors and the locals who are working in the Philippine BPO field.

How to Get Started With Outsourcing
Setting up your own physical office and business operation in the Philippines takes a lot of legwork. However, you can skip all the hassle by simply working with an “offshoring provider”. does the hiring of your Philippine remote staff on your behalf. They then assign your staff to work in one of their business class advanced offices in Manila’s prime locations. You have access to your remote team on a full time basis through teleconference and your preferred project management tools.
Aside from providing the office space, Outsourced also spares no expense in giving your remote staff everything they need to perform quality work for you. Tools and amenities like cutting edge computer equipment, fast internet, video conferencing tools, pantry and coffee – are all provided to your staff, so they can focus on fulfilling your business needs. also manages the payroll, HR support, daily time records, and local government compliance of your employees.
Working with Outsourced is the ultimate “shortcut” and quality assurance approach to achieving your offshoring business requirements and hiring a dedicated remote staff without going through the hassle. Simply contact us for more details about our offshore staffing services.

BPO Philippines – Business Process Outsourcing in the Philippines

September 16, 2014

In any kind of business, there are two major factors that could spell the difference between failure or success. The first is cost, and the second is quality. Managing cost while maintaining or increasing quality can be a very tough challenge. Outsourcing, also known as offshoring, is one of the best solutions available to business owners who want to become more cost-effective without sacrificing quality. Through this process, companies can provide a top quality service to their clients while keeping their expenses at bay.

remote staff philippines

There are three main benefits of outsourcing:

  • Cost saving for businesses. Overhead costs can be lowered significantly by hiring remote staff.
  • Outsource technical and support tasks so you can focus on management and marketing
  • Hire dedicated specialists who can be an extension of your on-site team

Why The Philippines?
When it comes to offshoring, business owners have found many advantages in choosing the Philippines as an ideal location to hire their remote staff. World class companies in various industries follow this business model, and here are some of the reasons why:

  1. The Philippines is the third largest English speaking country in the world (in terms of English speaking population). This level of language proficiency translates into smooth working communication with minimum to zero barriers.
  2. The Philippines every year there are thousands of fresh college graduates particularly in the IT, technology, marketing and administrative field. There are also seasoned workers who have the experience to take charge of teams or manage end-to-end projects. This presents a huge opportunity for foreign businesses to utilize this endless pool of talent.
  3. The Philippines is conducive to the outsourcing industry. The culture is hospitable, and the country welcomes foreign business investors with open arms. This is because business process outsourcing (BPO) contributes a great deal to the country’s yearly gross domestic product. Offshoring is a win-win for both the business investors and the locals who are working in the Philippine BPO field.

How to Get Started With Outsourcing
Setting up your own physical office and business operation in the Philippines takes a lot of legwork. However, you can skip all the hassle by simply working with an “offshoring provider”. does the hiring of your Philippine remote staff on your behalf. They then assign your staff to work in one of their business class advanced offices in Manila’s prime locations. You have access to your remote team on a full time basis through teleconference and your preferred project management tools.
Aside from providing the office space, Outsourced also spares no expense in giving your remote staff everything they need to perform quality work for you. Tools and amenities like cutting edge computer equipment, fast internet, video conferencing tools, pantry and coffee – are all provided to your staff, so they can focus on fulfilling your business needs. also manages the payroll, HR support, daily time records, and local government compliance of your employees.
Working with Outsourced is the ultimate “shortcut” and quality assurance approach to achieving your offshoring business requirements and hiring a dedicated remote staff without going through the hassle. Simply contact us for more details about our offshore staffing services.

Offshore Staffing, Remote Staff Leasing Philippines

August 7, 2014

Outsourced provides quality full time Remote Staff Leasing services in the Philippines. Your quality Remote Staff report to you daily from our advanced offices in the Philippines and are 100% dedicated to your business.
staff leasing
Outsourced provides Offshore Staffing services which provide your Remote Staff with the best facilities, equipment and support to ensure they can deliver the highest quality results to consistently exceed your expectations.
The Outsourced Support Team consists of Operations and Client Services, Payroll and Accounts, IT Management, Recruitment, Human Resource Management and Office Administration. Your Offshore Staffing Support Team is there to ensure your Remote Staff are working efficiently and delivering to your performance expectations and our quality standards.
Outsourced is committed to providing you with exceptional Remote Staff of the highest quality and to ensuring they stay for the long term.
As well as providing staff with a fantastic working environment, generous salaries and health cards (among other incentives) we also organise regular fun team events to ensure they are happy and feel rewarded for their hard work. This is all part of our Offshore Staffing services in the Philippines.
For more information on Remote Staff Leasing Philippines simply contact us.

IBPAP Member – Information Technology and Business Process Outsourcing

July 31, 2014

Outsourced has successfully met all the requirements for becoming a member of the Information Technology and Business Process Association of the Philippines (IBPAP). We are proud to have received our Certificate of Membership.
IT and Business Process Association of the Philippines
As a member of the Association Outsourced will uphold the high ethical standards that the IBPAP stands for – so as to make the Philippines the premier destination for business process outsourcing services.
We have been recognised as a leading Information Technology and Business Process Outsourcing (ITBPO) services company in the Philippines.
If you would like to learn more about our Philippines ITBPO company please simply contact us.

Philippines Remote Staff and Offshore Staffing

February 12, 2014

offshore staff

Outsourced is an outsourcing company that was created due to the lack of outsourcing providers able to provide quality staffing. Outsourced delivers exceptional offshore staffing solutions and provides you with staff of the highest standards.

Outsourced is a leading BPO Philippines Offshore Staffing company providing dedicated quality remote staff to companies around the globe.

By using our offshore staff services your company will reduce internal overheads, distribute risk, improve efficiencies, reduce expenses and be enabled to scale quickly and easily.
The process is very simple.

First, we will discuss your requirements and identify the skills and expertise of the staff you need. Our recruitment consultants work closely with you to ensure your staffing requirements will be delivered.

We will then start the requirement process. We embrace our extensive candidate database and vast networks to find the most suitable and talented professionals in the Philippines. We panel access, test and verify the quality of staff before introduction to any client. We provide quality assurance and ensure exceptional staff placement every time.

Now that you’ve selected your team, they are 100% dedicated to your company and will report directly to you every business day from our advanced offices in the Philippines. You have direct access to your staff and you define the standards by which they work and the systems and processes they should follow. They are effectively an extension of your local team (just located remotely).

We manage all the paperwork and provide your staff with the best facilities and equipment. We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment.

We provide ongoing HR services, organise exciting corporate events and provide incentives to ensure long term staff retention. We are dedicated to finding and securing exceptional staff and ensuring they will stay with you for years to come.

With outsourced housing and managing your remote staff we are able to help you grow your business effectively and affordably, there by giving you a powerful competitive advantage.

Outsourced can help you offshore practically any type of job function, though we specialise in the placement of exceptional I.T staff, which includes roles such as:
– Web developers
– Software developers
– Online Marketers
– Quality Assurance Testers
– Technical Assistants
– Web & Graphic Designers
– Project Managers
– Technical Support
– Customer Service

We also cover a wide range of professional service and back office functions including;
– Telemarketing
– Accounting
– Data Processing
– HR
– Copywriting

Outsourced is a BPO solutions company that only employs the best staff, and is dedicated to quality assurance and delivering exceptional staffing solutions. This focus on quality has attracted some of the most talented staff in the Philippines and clients from all over the world. You now have the exciting opportunity to grow your business with Outsourced.

For more information on our Outsourced IT Services and how we can help you grow your business contact us now.

Hire a Market Research Analyst in the Philippines

December 5, 2013

Outsourced is a professional offshore staffing company specialising in the placement of quality technical staff. If you are looking for a Market Research Analyst to complete tasks such as analysing market trends, research reporting, market research and data gathering then Outsourced can definitely assist.

With Outsourced your staff report directly to you full time daily from our advanced offices in Manila, Philippines. We only employ the best and provide exceptional offshore staffing solutions.

Your full time Research Analyst can prepare research publications, gather information and maintain databases and produce high quality market research.
For more information simply contact us now.

Hire a Data Management Analyst in the Philippines

Outsourced is a professional offshore staffing company specialising in the placement of quality technical staff. If you are looking for a Data Management Analyst to complete tasks such as database encoding, data mining, data research, data analysis and data quality improvement then Outsourced can definitely assist.

With Outsourced your staff report directly to you full time daily from our advanced offices in Manila, Philippines. We only employ the best and provide exceptional offshore staffing solutions.

Your full time data analyst can be responsible for tasks such a searching, procuring, processing, comprehending, synthesizing and transforming large quantities of information into meaningful data.

Your Research Analyst can produce high quality market research, prepare research publications, gather information and maintain databases, conduct market re
For more information simply contact us now.

Hire Joomla developers. Joomla Development in the Philippines

October 31, 2013

Joomla is an open-source Content Management System (CMS) which has been downloaded over 35 million times and is used by leading organisations such as the High Court of Australia, Barnes & Noble and Heathrow Airport. It is currently the second most used CMS in the world (after WordPress).

If you are looking for Joomla developers in the Philippines then you have come to the right place. Outsourced allows you to hire Joomla developers who will work full time for you from our office in Manila, Philippines. We place exceptional Joomla Web Developers who specialise in Joomla Development and who will provide exceptional code quality and service.

Joomla is written in PHP and stores data in a MySQL database. Outsourced can provide expert PHP/MySQL Developers who specialise in Joomla Development. We focus on placing web developers of the highest standards and provide exceptional offshore staffing solutions. For more information simply contact us.

Hire a Technical Assistant in the Philippines

September 16, 2013

We are often approached by companies looking to hire a Technical Assistant in the Philippines. As a specialist Technology Remote Staffing company we are able to find and place exceptional staff who will provide a range of technical assistant services to our clients. These services typically include tasks such as Content Management, Data Analysis, HTML/CSS updates, Analytics Reporting, Photoshop/Image updates, Quality Assurance, Data cleansing, Online Marketing… and much more.

The Technical Assistants can assist by managing Open Source CMS such as Wordpress, Joomla and Drupal and also ecommerce platforms such as Magento. The Tech Assistants can perform a range of tasks from creating and maintaining products, creating webforms, defining and producing exports, and identifying solutions within the platform to meet business needs.

If you are looking to hire a Technical Assistant in the Philippines, then look no further than Outsourced for your offshore staffing requirements. For more information simply contact us.

Hire a Quality Assurance (QA) Tester

August 6, 2013

Quality assurance (QA) is a process designed to find and prevent errors through measurement, comparison and monitoring against quality standards. QA ensures that requirements for your web application or software are correctly fulfilled to the highest standards.

Do you need to hire a Quality Assurance (QA) Tester? If so, Outsourced specialises in providing QA Testers of the highest quality who will continue to exceed your expectations ongoing. Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and quality offshore staffing services.

Outsourced is dedicated to delivering quality assurance so if you need to hire a Quality Assurance Tester there is no better placed organisation than “Outsourced Quality Assured Services ltd”, the company name confirms that.

For more information on how to hire your very own QA Tester or Outsourced QA team in the Philippines, simply contact us today!

Hire a Dedicated Developer in the Philippines

June 10, 2013

Outsourced allows you to hire a Dedicated Full Time Developer in the Philippines. You can hire a full time magento developer or hire a full time wordpress developer.

We can recruit web developers from any speciality based on the job description you provide us, including Dedicated PHP Developers, Dedicated JAVA Developers and Dedicated .NET Developers.

Whatever your requirements we find and secure the best talent in the Philippines.

With Outsourced you can also create an offshore development team consisting of lead developer, project manager, developers and quality assurance testers.It is our mission to constantly exceed the expectations of our clients and to deliver exceptional quality code and service.

Whether you hire one dedicated full time developer or hire a team of developers you can be certain with Outsourced that you have selected a company that has quality assurance as its primary focus. You can also be certain that your dedicated remote staff are the best in the Philippines and that they will continue to deliver quality.

For more information on hiring a full time developer simply contact us.

Philippines Business Process Outsourcing

April 9, 2013

In 2010, the Philippines surpassed India as the largest Business Process Outsourcing (BPO) industry in the world. BPO is the contracting of the operations and responsibilities of specific business functions (eg Web Development) to a third-party service provider.

When these Business Processes are Information Technology (IT) based, they are often referred to as Information Technology Enabled Service (ITES) Business Process Outsourcing (BPO). So we get the acronym ITES-BPO.

Our ITES-BPO form a natural extension to your teams and you can utilise our skills and technology to improve your time-to-market and to meet your business requirements. Our commitment to productivity and quality is measurable and can be constantly monitored through performance indicators. It also benefits from ongoing cost reduction and continuous improvement initiatives.

If you would like to learn more about our Philippines Business Process Outsourcing services simply contact us.

Remote Staff Philippines

March 18, 2013

Reduced expenses have always been the most popular Remote Staff advantage. Salaries in the Philippines are a fraction of those in the Western world, with the daily minimum wage set around $8 per day. By utilising our remote staff in the Philippines, Online Retailers have been saving hundreds of thousands per year in web development costs (when compared to using internal staff or a local digital agency). As well as the lower salaries, savings are also made with Remote Staff due to the reduced operational expenses in the Philippines.

The cost saving is obviously important, though we don’t like to focus on it solely. Our tagline is “Quality Assured” so we also like to highlight the other benefits of Philippines Remote Staff with Outsourced, such our Filipino professionals are, by nature, very hard workers. They take great pride in their work and focus on quality assurance. Or Filipino Remote Staff also come from a service-oriented culture that produces extremely polite employees with world-class customer service.

If you would like to learn more about Philippines Remote Staff simply contact us.

Offshoring Philippines

People can (and do) get easily confused with all the terminology; offshoring, outsourcing, remote staff, employee leasing, internal outsourcing, offshore staffing, co-employment, external outsourcing, captive outsourcing, hosted staff, offshore staff leasing, offshore outsourcing, etc.

So what is “Offshoring”? Offshoring is simply the relocation of a “business process” from one country to another. Philippines Offshoring is thus the process of employing staff in the Philippines (as an alternative to your home Country) to complete a business process (eg Web Development).

Demand for Philippines Offshoring services is growing at over 30% per year (faster than India). This is largely due to the Philippines being the 3rd largest English-speaking nation in the world with a culture that is very compatible with Western society. Also Filipino professionals are very service-oriented and hard workers, and the Philippines has an advanced western university system (The Philippines graduates over 37,000 IT graduates annually from internationally recognised Universities).

The Philippines was actually named three times as the `Offshoring Destination of the Year` by UK body National Outsourcing Association.

For more information on Philippines Offshoring please simply contact us.

Offshore Staffing: Your Own Offshore Team in the Philippines

March 5, 2013

When finding the right employees and retaining them is difficult, setting up an offshore team in the Philippines can be the best solution. Offshore staffing to the Philippines enables our clients access to talented staff at a fraction of the cost of employing staff locally. Offshore Staff Leasing will provide you with a significant reduction in costs, increased operational flexibility with full retention of quality, and operational control.

When companies find it difficult to attract talent at an affordable rate that is where Outsourced comes in. Outsourced recruits and provides office facilities to the employees, though the staff report directly to the client company.

Offshore staffing is a business process that is more or less the same as hiring one or more employees domestically. The main difference is Outsourced will be responsible not only for the recruitment process but also the office housing and HR management once your offshore team starts working for you from our office in Manila, Philippines.

Outsourced will take your job description requirements and start looking for candidates who have the knowledge and skill set that you need. We are dedicated to finding the best staff and our tagline is “quality assured”. You can be involved in the screening process by giving your own tests or interviewing the candidates. You can also let us take care of the entire recruitment process with us.

You have complete control over your offshore team and they report directly to you every day. They are 100% dedicated to your brand.

For more information simply contact us.

We find and retain qualified staff

There was a survey into the challenges HR executives are facing among 2,642 HR professionals from 8 European countries, China and Australia. The HR professionals surveyed were asked to list the most important challenges, issues or problems they currently face. Overall, 33% mention “hiring qualified people/difficulties filling key employee positions”, 27% “problems retaining qualified people” and 24% “developing managers and employees with high potential.”

So the 2 biggest challenges are “FINDING” and “RETAINING” qualified people. That is where Outsourced comes in. Outsourced is dedicated to finding you the most talented staff in the Philippines and ensuring they stay with you for the long term. Unlike a recruitment company we do not earn funds for placing and churning staff. In the contrary you only pay us for the days the staff work and we replace staff free of charge, so it’s in our best interest to ensure we find you the right staff from the get go. It is our goal and mission to deliver quality staff who will provide an ongoing commitment to your company.

We are not looking to place short-term staff, we are dedicated to finding staff that will be part of your team for years to come! Our service also includes ensuring the staff stay for the long run by providing funded team events, an excellent working environment, health cards for long service, employee rewards, open plan funky office spacy, fantastic facilities and the latest equipment, and much more.

For more information simply contact us.

Google in the Philippines

Google officially launched the opening of the Google Philippines office in January 2013. The Philippines has been an important country for Google in the past, it’s the location that was chosen for the debut of Free Zone, it was a key early adopter of the Chrome browser — which has been the most used on the Web since May 2012.

Julian Persaud, managing director of Google in Southeast Asia has said “The Philippines is a key country in Southeast Asia in terms of its digital economy and tech-savvy population. Over 33 million Filipinos access the internet regularly to study, shop, search for ideas, opportunities, create news businesses, and connect to each other. And internet use in the Philippines is set to grow exponentially. Research indicates that the number of Filipinos online will have nearly doubled by 2016.” He also stressed “We’re not here for short-term gain. We’re here in Manila for the long term”.

Manuel L. Quezon III, Undersecretary for Presidential Communications Development and Strategic Planning, who represented President Benigno Aquino III at the company’s launch said he is optimistic that Google Philippines’ presence would lead to innovations. Quezon said “As the President’s message says it is a vote of confidence in the country and in the growing potential. If the market is due to expand by a 100 percent within three years, that’s really an explosive growth,”.

If you are looking to Outsourced your operations to the Philippines simply contact us now.

Magento Developers Philippines

February 14, 2013

Outsourced is the only Magento solution partner in the Philippines and specialises in leasing staff (from our office in Manila) to online retailers around the world who utilise the Magento ecommerce platform. Magento Solution Partners are design and eCommerce experts, but more importantly, they are Magento specialists who can help you achieve excellence in eCommerce. Outsourced offers experienced and certified Magento Developers in the Philippines.

Magento offers flexible, feature-rich solutions that address a wide range of business sizes, needs and budgets. Online stores using the Magento Community Edition to run their store need to have access to their own Magento experts, since Magento does not provide technical support for this software. Mid-large size online stores that need support, additional features and best performance should consider Magento Enterprise Edition. Whichever version (Community or Enterprise) you decide to go with we have Certified Magento Developers who have the experience to build and continually enhance your online store ongoing.

For more information simply contact us

happy clients

  • To say our staff there are crucial to our team is an understatement. Thank you to the outsourced team for helping us build our Manila team, we are very happy with the relationship we have together.

  • Outsourced have been an enormous support and very patient as we progress slowly down the outsourcing path. They have integrated perfectly in to our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating.”

  • They are the absolute best to work with! Very responsive and I’m getting what I’m paying for! I can honestly say they are a part of my team not just an extension. I have staff throughout the global and they are the most responsive of the 4 companies I’ve partnered with. I’ve had zero downtime with their services. The entire staff have been great, accommodating and easy to work with.”

  • Our Outsourced staff have proven to be excellent. They are all skilled in the fields they were hired for and they do a great job fast. If their work continues at the current level our work efficiency will have a huge increase. Thank you Outsourced for all your help.”