Quest Technology Management (Quest) is an IT consulting and management firm with a presence in North America, Europe and Asia. For 30 years, Quest has delivered 24/7 expertise to keep business information safe and secure. It specialises in cybersecurity, technology management and managed cloud services. When a shortage of qualified US-based staff threatened to impact [...]
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July 9, 2025
Acidgreen Case Study
Acidgreen is an award-winning full-service ecommerce agency offering premium web design, development and marketing services. The company initially engaged Outsourced in 2010 for their offshore staffing requirements. Now, they have a team of over 25 talented professionals at our Manila office who support acidgreen’s staff in Sydney, Australia. We spoke to acidgreen’s Senior Technical Consultant, [...]
July 9, 2025
Mimecast Case Study
Mimecast is a Nasdaq-listed company that protects businesses’ email security on Microsoft Exchange and Microsoft Office 365. Its advanced cloud-based solutions minimise the risks of cyberattacks and human error to enable confident collaboration. During a period of growth, Mimecast had to plug a critical gap in its service delivery but was unable to source suitable [...]
July 9, 2025
5 Levels of Support Tiers Explained: A Guide to Offshore Support in the Philippines
As your business grows, so do the demands on your support team. More customers, more products, more complexity — all of it leads to more tickets, calls, and tech issues. However, building in-house teams for every support tier is costly, slow, and hard to scale. One support bottleneck can ripple into lost customers, low customer [...]
July 9, 2025
5 Reasons Why You Should Hire NLP Specialists in the Philippines
Natural language processing (NLP) is changing how businesses interact with customers, process data, and make decisions. NLP makes it easier for computers to understand human language, and it’s now used in different industries—from e-commerce and healthcare to banking and customer service. As the demand for NLP solutions grows, so does the need for qualified talent, [...]
