Still have questions?

Find more answers in our frequently asked questions

If you don’t see the answer below, get in touch to talk with one of our Outsourced team building specialists .

Outsourcing involves hiring a 3rd party to provide services, instead of using the company's in-house employees.

Offshoring involves relocating some of a company’s business processes or services overseas.

Offshoring outsourcing involves hiring a 3rd party business overseas (like Outsourced) to provide services. With Outsourced in the Philippines you can save up to 75% compared to hiring locally.

We were founded in 2012 so have been operating for over 10 years now. Our Managing Directors (CEO and CFO) are from Australia and started the company with a focus on quality from day one.

Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2013 and ISO 9001:2015 certified

We dont believe in locking clients in. On the contrary, we believe in providing exceptional service so that clients WANT to stay for the long term. Our engagement simply renews month to month.

If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.

Yes. Outsourced provides ‘Health Maintenance Organization’ (HMO) benefits to all staff. HMO plans offer a wide range of healthcare services through a network of providers.

Our support team organizes monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate. This helps ensure the investment you put into training your staff doesn’t go to waste with you losing them unexpectedly. Employee happiness, retention and productivity increases when we prioritize mental health and wellbeing by mixing work and play.

All Filipino employees are entitled to a mandatory year-end bonus equivalent to one (1) month salary regardless of the nature of their employment. This 13th month pay has already been factored into the Outsourced monthly fee (no additional charge).

Yes. For office-based staff we utilize premium and dedicated internet services via Fiber Optic Facilities and a fully-redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure the greatest uptime and performance of your staff. Outsourced shall provide a high speed internet connection of up to 10 megabytes per second (10mbps) per person. Clients with teams can share bandwidth (e.g. a team of 10 could share 100mbps). Outsourced can provide additional mbps upon request at an additional agreed upon cost.

Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x 15 mins break)

Yes, Outsourced provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.

Yes. In the unlikely event of a disaster your staff may (after client approval) be temporarily transferred to another Outsourced location or to Work From Home setup. . We have office space in buildings around several locations in Manila.

Yes. To reward clients who grow larger teams with us we provide a team discount on our Service Fee. The discount is applied to all staff in the team.

Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.

Some of our 200+ happy clients

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

  • mimecast
  • mitsubishi heavy industries
  • lesmills
  • teamitg
  • venatus
  • the university of melbourne
  • fitness first
  • eucalyptus logo

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.