Benefits of hiring a virtual assistant for coaches

October 2, 2021

Virtual Assistant for Coaches - Outsourced Philippines

Health coaches and personal trainers can often become consumed by their jobs. That’s because they not only need to cope with the challenges of finding clients, but also motivating them over the long term and then running their own business at the same time. That’s why hiring remote staff, for example a virtual assistant for coaches can make all the difference.

Benefits of a virtual assistant for health coaches & personal trainers

A virtual assistant for health coaches or personal trainers can allow you to focus on building your business without worrying about running your business. That’s because there are lots of tasks that can be left to an experienced virtual assistant. Many of these tasks you may find time consuming and many others you just don’t have the skills to do properly or simply don’t like doing them!

These are some of the reasons that offshore staffing has become so popular over the past few years, because it allows you to focus on the parts of your business you enjoy. So what are the obvious signs that you need a virtual assistant for personal trainers or health coaches?

  • You don’t have enough hours in the day to answer all your emails.
  • You don’t have any systems in place to keep your business running smoothly.
  • You struggle to meet business deadlines and appointments.
  • You have no idea how to set up a marketing campaign or deal with social media.
  • You need a new website but don’t have the time to do anything with it.
  • You don’t have a website and don’t have the time to do anything about it.
  • You are working 7 days a week and don’t seem to have a life anymore!

If any of these situations rings a bell with you, then it’s time to consider outsourcing in the Philippines!

Tasks that can be performed by a virtual assistant for coaches

Whatever tasks you find time consuming, difficult to perform or you simply don’t like doing yourself can be passed onto a virtual assistant for coaches. Here’s a list of tasks that can be performed by your virtual assistant:

  • Scheduling appointments.
  • Managing your emails.
  • Creating and updating your social media accounts.
  • Developing and managing your website.
  • Creating online content.
  • Responding to online reviews, questions or comments.
  • Developing and managing marketing campaigns.
  • Making travel arrangements.
  • Keeping your accounts up to date.
  • Creating onboarding documentation for your clients.
  • Recording client information 
  • Maintaining documentation of client sessions.
  • Accounts and bookkeeping.
  • Handling phone enquiries.
  • Transcribing notes.

Anything that needs to be done to keep your business running that doesn’t involve face-to-face sessions with your clients, can be performed by a virtual assistant for health coaches or personal trainers. 

Benefits of outsourcing in the Philippines

There are many benefits to outsourcing in the Philippines, but essentially, you save time and money – both rare commodities! You save time because you have an expert virtual assistant available to look after all your office work, marketing, scheduling and so on, leaving you to work with your clients. You save money because we handle the recruitment and onboarding, and since they work locally at Outsourced, we provide all the resources they need. 

To find out more about hiring a virtual assistant for coaches, call the team at Outsourced today.

What are the most popular IT Outsourcing roles in the Philippines?

September 30, 2021

IT outsourcing is the use of external service providers to effectively deliver IT-enabled business processes, application services and infrastructure solutions for business outcomes. IT Outsourcing is a booming industry in the Philippines. 

Outsourced.ph is a specialised IT outsourcing company providing quality Outsourced IT staff in the Philippines and has helped countless companies around the world build talented IT teams. Rather than solely relying on expensive onshore staff to tackle IT tasks, with an offshore IT team in the Philippines you can scale and save up to 75% compared to hiring locally. 

IT outsourcing Philippines

IT Outsourcing is not always aimed solely at reducing costs. Rather, outsourcing is a strategic decision to use better resources and ensure business efficiency. IT Outsourcing will not solve every solution, rather it is a set of tools that can help create more efficient businesses. Recent research has revealed that 36% of companies outsource for innovation and 37% outsource for growth. You should consider IT outsourcing as one of your tools to optimise your business.

Outsourced has over a decade of experience hiring talented IT staff in the Philippines. We have experience hiring everything from web developers and software engineers, through to tech help-desk support and network engineers. 

In our experience the 5 most popular IT outsourcing categories in the Philippines are:

1. Development / Engineering / Programming

2. Tech support

3. Testing

4. Consulting & Analysis

5. IT Services

    Whether you need a home-based Devops Engineer, a remote full stack developer or an office-based team of expert game developers we have the experience to build your quality home-based or office-based IT team in the Philippines.

    If you are interested in IT outsourcing services for your development, tech support, testing, analysis or IT management in the Philippines, then look no further than Outsourced. Contact us today to learn more about starting a dedicated IT team in the Philippines. 

    Real Estate Virtual Assistant – Why You Should Hire One From the Philippines

    September 17, 2021

    Real Estate Virtual Assistants - Outsourced Philippines

    Anyone working in the real estate industry knows that time is money, so have you considered hiring a real estate virtual assistant in the Philippines?

    Offshore staffing is a growing industry and has become a very popular strategy for many companies around the world. One of the biggest reasons for this popularity is because most of the administrative tasks can be performed by experienced remote staff. This not only saves the company money (because offshore staffing is up to 75% cheaper than hiring locally) but it also allows key staff to focus on their core business. 

    Benefits of a virtual assistant for your real estate agency

    You might be amazed at the amount of time that’s freed up when you hire a virtual assistant for your real estate agency. Just think about all the time you spend on office work – wouldn’t it be better if you were drumming up new clients and increasing your sales?

    If you are just a small agency with only one transaction every 4 to 6 weeks, for example, then you most probably have enough spare time to do all the paperwork. However, if you want to grow your business, you need to treat your time as a valuable asset and hire an experienced real estate virtual assistant.

    So what tasks can a real estate agent virtual assistant perform?

    This all depends on the size of your agency and your specific needs, but here is a list of tasks that your virtual assistant can take off your hands.

    Administrative work: Email filtering, appointment setting, calendar management, spreadsheets, filing and documentation.

    Marketing & promotion: Website management, SEO, digital marketing, social media marketing and content writing.

    Sales & leads: E-mail marketing and following up leads.

    Office tasks: Accounting, IT and HR.

    Other more specialised tasks can include translation and transcription, market research and graphic design. You will most probably only need them to cover your administrative tasks initially, but as you grow and expand your agency, you will quickly realise the value of a real estate virtual assistant.

    However, if you run your own property investment business, rather than an agency, then you might consider hiring a real estate investor virtual assistant. This person can do as many of the previously mentioned tasks as needed to keep your business running smoothly, except that they focus on investments instead of sales.

    Benefits of hiring a real estate virtual assistant in the Philippines

    Outsourced is one of the leading suppliers of real estate virtual assistant services in the Philippines. That’s because we manage the entire recruitment and onboarding processes, even providing all the resources and infrastructure needed for your remote staff to fulfil their roles within your company (they even work from our state-of-the-art facility in the Philippines).

    This strategy saves you an enormous amount of time and money that would otherwise be spent on a local recruitment drive, not to mention the difference in wages between the two countries. So if you need help to expand your agency, then your best strategy is to contact the outsourcing experts in the Philippines today!

    For more information on hiring a real estate virtual assistant in the Philippines, call the team at Outsourced today.

    Hiring Remote Filipino Web Designers, Developers, Programmers and SEO: How It Can Boost Your Bottomline

    June 10, 2021

    Hire a Filipino website designer, developer or programmer - outsourced ph

    Are you looking for a Filipino website designer, developer, programmer or SEO expert? Outsourced has a vast range of fully qualified and highly experienced IT staff who are perfect for the roles you need filled. Whatever type of IT specialist you need, Outsourced has the proven ability to find you the people you need when you need them.

    Let’s take a look at some of the offshore IT professionals you can hire, so you can be sure that the person who joins your team is perfect for their role. 

    Filipino website designer

    A Filipino website designer is usually a graphic artist who designs the layout, visual appearance and usability of a website. They are highly creative professionals with a fine eye for detail. Some Filipino web designers, however, are also web developers (who focus more on the coding of your website), so the type of person you hire depends on your IT needs.

    Filipino developers

    As mentioned above, Filipino developers are focused on building the core structure of your website, more than how it looks or its usability. They actually convert the design of your website (created by your Filipino website designer) into a working and functional online website. Some Filipino developers are also web designers, but once again, the person you hire will depend on your needs.

    Filipino programmers

    Outsourced has access to a large network of Filipino programmers with a wide range of skills, depending on your needs. These include software developers, fullstack developers, application developers, middleware programmers, backend developers and even software engineers. Whatever type of Filipino programmer you need for your business, Outsourced can recruit the perfect person for the role.

    Filipino SEO specialists

    If you have a website, then you need a Filipino SEO specialist to help make it a success. Your Filipino SEO expert will improve the rankings of your website on search engines, increase traffic to your site, boost leads, sales and profits, as well as increase the awareness of your brand within your target audience.  

    Benefits of building your team with Outsourced

    As an ISO certified business process outsourcing company in the Philippines, Outsourced provides full-time, dedicated offshore staff to a wide variety of businesses. There are many benefits to this recruitment strategy, not least being that it’s extremely cost-effective. Here are a few more of the benefits that may resonate with your business.

    • We manage the recruitment and onboarding processes for you.
    • You have access to a vast talent pool of qualified and experienced employees.
    • We provide state-of-the-art offshore facilities to your new staff.
    • You save up to 75% of hiring locally.
    • We offer transparent fixed monthly rates.
    • There’s no long term contracts.
    • It’s a very cost effective strategy.
    • We are ISO certified.

    How does it work?

    If you want to hire a Filipino website designer, for example, just provide us with a job description and a set of criteria. Next, we search through our vast network to find a shortlist of potential candidates, you make your selection and we hire them. We can also perform the onboarding process as well, if required. Your dedicated, full-time Filipino web designer works locally at our facilities and we’ll provide them with all the resources and infrastructure they need to perform their work for your company. They report to you daily, whilst we manage their operations. Too easy!

    For more information on hiring offshore Filipino IT staff, contact Outsourced today.

    Hiring Remote Filipino Accountants and Finance Staff: How It Can Help Your Business Grow

    hire a full time remote filipino accountant

    Looking for additional accounting or finance staff? Whether you want a Filipino CPA, Filipino debt consultant, financial adviser, analyst or a Filipino mortgage broker, your new offshore, full-time staff not only help to grow and expand your business, but also save you money.

    This is popular strategy for many businesses, because it’s an extremely cost-effective approach to hiring new staff. You can save up to 75% of the costs of hiring locally when Outsourced provides you with the expert staff you require for your business. 

    Let’s look at some of the professional finance and accounting roles that can benefit your company

    Filipino CPA

    Your dedicated Filipino CPA manages all your accounts, prepares budgets and cash flow analyses, activity statements and monthly reports, as well as lodges your tax returns. He or she will also conduct any necessary audits and prepare all financial statements. We have many Filipino CPAs that operate very successfully from the Philippines for a variety of companies. They work on a full-time basis while operating locally at our state-of-the-art facilities.

    Filipino Debt Consultant

    Your full-time Filipino debt consultant works from our up to date, high-tech facility in the Philippines and helps you manage your debt, finding the best deals and negotiating on your behalf. A Filipino debt consultant is a financial expert who provides you with the advice you need to effectively manage debt. From reviewing mortgage applications, offering advice on loans and examining client finances to devising budgets and negotiating with creditors, your Filipino debt consultant helps your company to manage your current debt so that your financial security is safe.

    Filipino Financial Adviser

    A full-time and dedicated Filipino financial adviser helps your company set and achieve your financial goals. They recommend and select the best type of investment portfolios for your company, monitor your accounts and determine if any changes are required to improve their performance. Your remote Filipino financial adviser also provides advice on wealth management, taxation issues and asset allocation. The requirements of your business will determine the qualifications and experience of your Filipino financial adviser.

    Filipino Mortgage Broker

    A Filipino mortgage broker helps your company process more loans, quickly and efficiently, growing and expanding your market share. They also assist in growing your network of providers and liaising with your current lenders. A full-time dedicated Filipino mortgage broker can access a client’s financial status, compare loans and select the best offers for your clients. They are particularly useful when clients have been refused mortgages due to their inability to meet standard bank lending requirements, using their expertise to identify alternative financing for these clients.

    Filipino Finance Analyst

    A Filipino financial analyst operating remotely from our facility in the Philippines helps your company make well-informed commercial decisions. Their role involves collecting fresh data, analysing historical data and making forecasts and projections. Based on their analyses, your offshore Filipino financial analyst makes recommendations aimed at reducing your overall costs, growing your revenue, increasing your market share, boosting operational efficiencies and increasing customer satisfaction.

    Whether you want a Filipino CPA, Filipino debt consultant, Filipino financial adviser, Filipino mortgage broker, Filipino financial analyst or any other accounting or financial professional, Outsourced manages the entire recruitment and onboarding processes for your company.  

    For help selecting the right type of remote staff for your company, contact Outsourced today.

    Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business

    FIlipino Call Center Agents - Outsourced PH

    If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents

    Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent English, as you need. We can even provide you with an entire team, all set up and ready to go. We can also supply you with a team of Filipino customer service staff who can handle all the enquiries from your customers via phone, email, SMS and online chat.

    Why employ Filipino call center agents?

    The biggest reason to hire Filipino call center agents is because of the costs. You can easily save up to 75% of the costs of hiring locally-based call center agents when you opt to hire offshore in the Philippines. As mentioned above, another huge benefit of this strategy is that in the Philippines, English is taught to the children in school, so just about every Filipino speaks English fluently. This ability helps to streamline communications between your call center staff and customers, enhancing customer morale and facilitating a quick resolution to their enquiries.

    All our Filipino telemarketers, call centre agents and customer service staff are experienced in their field and come highly recommended. Let’s take a look at some of the tasks your outsourced Filipino call center agents, telemarketers and customer service operators can perform for your company.

    Filipino call center agents

    Our Filipino call center agents can perform all your end-to-end sales processes, including managing customer service enquiries and even upselling to prospective customers. Whilst operating remotely, your new Filipino call center agents will become vital members of your in-house team. With access to PCI DSS certified staff, we can also provide you with Filipino call center agents who are able to process credit card purchases.

    Many companies know they need a call center or that they need to expand their existing centre but find that the costs are too prohibitive. Outsourced ensures that your costs are kept to an absolute minimum with transparent fixed monthly rates and no long term contracts. These cost savings give you the opportunity to select the most experienced and highly qualified Filipino call center agents to create an efficient and high quality team for your company.

    Filipino telemarketers

    If your company needs to increase sales and expand your market share, a team of offshore Filipino telemarketers can make it happen! Outsourced can provide you with experienced telemarketers who will confidently sell your products or services to prospective customers. We can supply you with both home-based or office based telemarketers who work full-time for your company. With excellent English language skills, Filipino telemarketers can easily discuss the benefits of your products or services with prospects and answer all their questions.

    Filipino customer service staff

    With a full team of Filipino customer service staff you can be confident that your customers and potential customers have a positive experience at every touch point of your business. Our remote customer service staff provide the support and empathy needed by your customers and have excellent written, verbal and administrative skills. Outsourced can supply you with an entire team of Filipino customer service staff or just a single employee.

    For help putting together a team of Filipino call center agents, telemarketers or customer service staff for your company, contact Outsourced today.

    Remote Staff Philippines: Here’s Everything You Need To Know

    May 5, 2021

    Remote Staff Philippines - Outsourced PH

    If you want to grow and expand your business, then hiring remote staff in the Philippines might be your best solution. This is a strategy that’s already used by a large number of successful companies around the world, regardless of size. It’s popular because it helps to increase efficiency and productivity, whilst streamlining operational costs. So have you ever considered this type of business model for your company?

    What is remote staffing?

    Philippines companies have quickly realised the benefits of remote staffing, which basically consists of employing people who work outside your office to fulfill specific roles for your company. You can have just one or two employees working remotely or an entire team of specialists who supplement your in-house staff.

    Whilst the primary reason for hiring remote staff in the Philippines is to cut costs, a closely run second benefit is the fact that you have access to a massive pool of talented professionals. It’s the perfect solution for creating teams of specialists to work on your projects without all the capital investment required for additional resources, office spaces, IT equipment and so on. As mentioned earlier, it’s a very successful business model for many companies around the world and in the Philippines.

    Remote staffing is more than just hiring someone to enter data or answer phones, it’s about having access to professionals who can help your business grow and expand. If you need a full time, dedicated specialist on your team, the easiest way to find them is by hiring remote staff in the Philippines.

    Whether you want someone experienced in web development, apps, tech support, network engineering, programming or QA testing, you can find them in the Philippines. Remote staffing also includes accountants, business analysts, geologists, paralegals, graphic designers, marketing analysts and so on. Whatever role you need filled for your company, you can hire them via Outsourced – the leading business process outsourcing company in the Philippines.

    Managing your remote staff in the Philippines

    If managing a team of remote staff in the Philippines is a new experience for your company, then these tips will help you make the most of your new team.

    Provide clear job descriptions: Since most Filipino workers go above and beyond for their employers, it’s important to provide clear role descriptions. Otherwise, you will quickly find that some tasks are frequently replicated by your enthusiastic remote staff. Philippines companies understand this problem and always ensure that team members understand their individual roles.

    Provide clear instructions: Since most of your communications will be via chat, emails or zoom, it’s important to ensure that all work related instructions are given clearly. Most Filipinos speak fluent English, you just need to delegate appropriately and encourage them to ask questions if they are unsure of their instructions.

    Provide clear working hours: In the Philippines, remote staffing is popular because many employees work weekends and night shifts to accommodate their employer’s needs. It is important, however, to ensure that their work hours are clearly specified so that staff can enjoy time away with their families.

    Always pay on time: Making sure that your remote staff are paid on time in the Philippines is an essential part of doing business. Your Filipino workers will likely be relying on your wages to support their extended families and it goes against their culture to ask for their wages. Instead, they will likely move to another employer who pays on time.

    Benefits Of Remote Staffing In The Philippines

    Reduced expenses have always been the most popular Remote Staff advantage. Salaries in the Philippines are a fraction of those in the Western world, with the daily minimum wage set around $8 per day. By utilising our remote staff in the Philippines, international companies have been saving hundreds of thousands per year when compared to hiring locally.

    The cost saving is obviously important, though we don’t like to focus on it solely. Our tagline is “Quality Assured” so we also like to highlight the other benefits of Philippines Remote Staff with Outsourced, such as our Filipino professionals are, by nature, very hard workers. They take great pride in their work and focus on quality assurance. Or Filipino Remote Staff also come from a service-oriented culture that produces extremely polite employees with world-class customer service.

    What outsourcing solution is best for you? We provide both full time remote home-based staff and state-of-the-art office-based teams.

    Hire Home-Based Remote Staff in the Philippines

    Home Based Remote Staff

    We provide Philippines remote staffing services within: Information Technology (I.T.), Contact Center, Professional Services, Creative, Administration, Marketing, Education, Finance, Healthcare and Engineering.

    Hire Office-Based Remote Teams in Manila, Philippines:

    Office based remote staff philippines

    With outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff. Our goal is to find and place exceptional remote staff that will stay with you for years to come and who will constantly exceed your expectations.

    The process is simple:

    1. You provide us with a job description (just tell us what you need)
    2. We recruit talented professionals (only the best. quality assured)
    3. Your dedicated staff report to you daily (full time home-based or office-based)
    4. We manage the operations (and ensure quality standards)

    If you would like to learn more about Philippines Remote Staff simply contact us.

    For help creating your team of remote staff in the Philippines, contact Outsourced today.

    Outsourcing v Offshoring v Offshore Outsourcing v Offshore Staffing v Remote Staffing v Outstaffing 

    March 17, 2021

    Within the outsourcing and offshore staffing industry there are many ways to explain the same or similar services which can be very confusing for everyone. We’ve tried to help below by listing some of the phrases used to explain services that are actually very similar and linked in many ways.

    hire a dedicated developer philippines

    Outsourcing v Offshoring v Offshore Outsourcing

    The simplest way to explain the difference is Outsourcing means to use a 3rd party (not necessarily offshore), Offshoring means to move services offshore (not necessarily via a 3rd party) and Offshore Outsourcing means to use a 3rd party offshore to deliver services for you.

    With project based Outsourcing the relationship is managed through a single point of contact under an account-based model e.g, you might engage an outsourced agency Philippines to design a logo. Offshoring is the practice of moving a company’s operating base to a foreign country where labour costs are cheaper. Offshoring is a type of outsourcing where you create an extension of your business or team in another country. Offshore Outsourcing is to combine offshoring with outsourcing. That is to move production to a third-party that is based in an overseas location typically where the cost of salaries is lower.

    Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. BPO is deemed “offshore outsourcing” if the contract is sent to another country. Typically the BPO will handle absolutely everything related to your offshore business processes (including hiring and processes).

    Offshore Staffing v Remote Staffing v Outstaffing

    These are all really the same thing said in a different way. Offshore staffing is the service of providing staffing solutions overseas where the team are integrated into your company culture and processes. The staff could be office-based or home-based. Remote staffing (just like Offshore Staffing) the staff members are an extension of your existing team, and are integrated into your company culture and processes. The only difference is typically “remote” implies home-based. Outstaffing is the same thing as Offshore staffing. The hired person is an extension of the client’s team and carries out job duties for the client though is officially employed by the Outstaffing supplier.

    At Outsourced we like to refer to our service as Offshore Staffing as we believe it best explains the service we provide. We hire staff based in the Philippines who will report daily to their Client either remote home-based or from one of our state-of-the-art offices in Manila. Officially the staff are employed by Outsourced though they are 100% dedicated to the client and the client defines the systems and processes they follow. The staff become an extension of the client’s local team, just located remotely.

    Anything that can be done remotely can be done with Outsourced.

    If you would like to learn more about Offshore Outsourcing, Offshore Staffing or Remote Staffing in the Philippines please contact us for a free quote. With Outsourced you will save up to 75% compared to hiring locally.

    Top 10 most popular developer languages to outsource Philippines

    February 15, 2021

    Top 10 most popular developer languages


    What is the most popular programming language to Outsource to the Philippines? Based on the highest demand offshore developers with Outsourced the order is:

    1. Python
    2. Java
    3. JavaScript
    4. C/C++/C#
    5. Ruby
    6. Go
    7. Kotlin
    8. PHP
    9. Swift
    10. TypeScript

     Special mention goes to Rust and R which are growing in demand.

    So the top 5 languages to Outsource to the Philippines are Python, Java, JavaScript, C and Ruby. We’ve been a bit naughty here and just made C/C++/C# one place.

    In terms of popularity growing the most are Python, Go, Kotlin and R. The highest offshore salaries in the Philippines are for Perl, Go, Ruby, Rust, R, and Python.

    We have vast experience hiring Python developers, Java programmers, JavaScript coders, C/C++/C# developers and Ruby specialists. We have over 300 remote home-based and office-based staff dedicated full-time to international clients from around the world.

    If you are looking to hire offshore developers in the Philippines look no further than Outsourced.

    Outsource after hours support services to the Philippines

    February 12, 2021

    after hours support services philippines - Outsourced PH

    When customers don’t receive the help they need on their first call, they can become frustrated and belligerent. The best way to head off these problems is to provide after hours support services to address your customer’s issues immediately.

    The problem is that not many companies can afford to pay for a 24 hour customer service, due to the penalty rates that need to be paid to employees. This leaves your business in a precarious position where you are losing customers, but unable to fund after hours support which would help to solve the problem.

    However, since customers can purchase just about anything online 24/7, it makes sense to offer after hours call centre services. In fact, your customers will expect to speak to someone in customer service if they are having a problem with their order. So what can you do?

    After hours support services in the Philippines

    The solution is to keep your in-house call centre operating but supplement it with an after hours call centre based in the Philippines. This is the best solution for your company, regardless of where you are located. For example, if you are located in the US or the UK, our professional customer support staff will work during the day in the Philippines to provide after hours support to your customers. In Australia, they would operate at night due to the similar time zones.

    However, regardless of the hours worked, hiring after hours IT support, 24 hour online chat support or after hours help desk support is extremely cost-effective in the Philippines. That’s why a large number of companies around the world leverage these services to provide their customers with the support they deserve.

    Benefits of outsourcing after hours call centre services to the Philippines

    As already mentioned, the biggest benefit of outsourcing after hours services to the Philippines is the cost. That’s because Filipinos are paid a good wage, but it’s much less than employees are paid to work the same hours in other countries (you can save up to 75% of regular costs). Filipinos will also eagerly work during the night or on weekends and public holidays, as they are a work oriented people. This works well for everyone, because they earn a very good wage to support their family and the companies who hire these after hours call centre services provide the service their customers expect at a fraction of the regular cost.

    Other benefits include the ability to scale these services to match the number of calls. For example, you might expect more calls around Cyber Monday, Black Friday, Christmas and New Year, whilst fewer at other times. Increasing or decreasing in-house employee numbers overnight is fairly impossible at such short notice, but it’s easy when you operate an after hours call centre in the Philippines. You also have access to a very talented pool of professional call centre operators, so you won’t need to spend time and money on training. There’s also a cultural work ethic amongst Filipinos that requires them to work hard for their employers and provide for their families. Finally, Filipinos speak fluent English, because it’s the official language of the Philippines.

    So if you want to provide a 24 hour chat support or after hours call centre support (chat, email or phone) for your customers, call the team at Outsourced today.

    Happy client testimonials

    Outsourced PH satisfied client testimonials - Genesys

    Extension of our company

    "We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

    Outsourced PH satisfied client testimonials - Fox Sports

    Incredibly helpful

    "Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

    Outsourced PH satisfied client testimonials - 2XU

    High quality

    "I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."