Outsourcing Contact & Call Center Staff

It’s no secret that the Philippines ranks #1 in the world for contact center outsourcing services. Outsourced provides a range of customer contact services making us your first choice for Contact Center outsourcing.

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Contact Center Services in the Philippines with Outsourced

The global contact center outsourcing market is growing at CAGR of 5.7%.

The global market for contact center services is expected to reach $157 billion by 2029.

We source elite talent for every contact center role

Customer Service

Frontline staff handling customer inquiries and providing support.

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Live Chat Support

Handling customer interactions via live chat platforms.

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Technical Support

Providing technical assistance and problem-solving for products or services.

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Individuals focused on marketing products or services over the phone.

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Sales Representative

Focused on increasing sales through upselling or cross-selling techniques.

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Responsible for managing overdue accounts and collecting payments.

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Data Cleansing Validation

Involved in ensuring the accuracy and cleanliness of customer and business data.

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Lead Generation

Focused on identifying and cultivating potential customers or sales opportunities.

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Reservation Agent

Handling bookings and reservations, often in hospitality or travel industries.

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Customer Acquisition

Dedicated to gaining new customers through various strategies and campaigns.

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Customer Retention

Focused on keeping existing customers engaged and satisfied.

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Account Manager

Responsible for managing client relationships and ensuring customer satisfaction.

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Customer Care

Customer service with a focus on caring for customer needs and experiences.

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Help Desk

Providing support, especially in IT and technical areas.

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E-Commerce Support

Handling customer interactions related to online shopping platforms.

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Building your Outsourced Contact Center in the Philippines

Building outsourced contact center departments in the Philippines allows businesses to tap into cost savings and skilled professionals. Whether you need an entire department or specific roles like customer services or technical support, we facilitate the process. We handle recruitment from our extensive candidate database, provide top-tier facilities, and manage all HR tasks and compliance.

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Boosting business continuity with world class facilities.

Our world class facilities in three strategic Philippine locations, productive environments, recreational spaces and remote work capabilities, should you choose it, helps you engage and retain your elite talent with maximum performance.

Hire Contact Centre Staff with Outsourced Philippines

Secure success with our ISO certified State-of-the-art IT infrastructure

Our continual investment in state-of-the-art IT infrastructure drives our business success. With ISO certification for information security, we ensure strict physical and data security standards at all locations.

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Need more support?
Our optional managed solution guarantees success and a great fit if you are time poor

Enjoy great savings and world-class support from our team. Perfect for contact centers needing more hands-on support. Enjoy assisted onboarding, training, Service Level Agreement and team management with weekly performance reports.

Dedicated Customer Experience Specialists:
Covering Every Aspect of Client Interaction with Excellence

We have experience building teams of skilled contact center professionals, adept in managing a diverse range of customer interactions. Our expertise spans across essential platforms including call center operations, live chat support, responsive email handling, dynamic social media engagement, and in-depth technical support.

Call Center Agents

They handle inbound and outbound customer calls for services like customer support, sales, and technical assistance.

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Chat Support Agents

These agents engage with customers through live chat platforms, providing real-time assistance and resolving queries.

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Email Support Staff

Responsible for managing and responding to customer communications via email.

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Social Media Support Team

This team interacts with customers on social media platforms, addressing inquiries, complaints, and feedback.

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Technical Support Specialists

Specialize in troubleshooting and resolving customer technical issues related to products or services.

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Customer Experience (CX)

Encompasses a broader view of the customer's overall interaction with the company, aiming to enhance satisfaction, loyalty, and advocacy.

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Why top companies Outsourced in the Philippines

We help foreign comapanies build their own premium dedicated home-based and office-based team in the Philippines

  • Cost effective (save 75%)
  • Highest quality staff
  • Premium client services
  • ISO Quality standards
  • Scale quickly and easily
  • Transparent pricing
  • No lock-in contracts
  • Trustworthy provider
  • Fast recruitment process
  • Staff wellness and hapiness
  • Ethical staff treatment
  • Legal employment
  • Compliance
  • Staff performance
  • Quality management
  • High staff retention (98%+)
  • ISO data security

Talk to us about building your Outsourced team

Client case study

Find out how dedicated offshore staff scaled Eucalyptus customer care

Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.