Outsourcing Contact & Call Center Staff

quality dedicated offshore staffing

It’s no secret that the Philippines ranks #1 in the world for contact center outsourcing services. Outsourced provides a range of customer contact services making us your first choice for Contact Center outsourcing.

contact center

With such a wide variety of services we cover, Outsourced can manage more than just your Call Center incoming and outgoing voice calls, but we can also handle any other contact center services you require such e-mail and live chat support. The Outsourced team has the expertise you need to build and run your Philippines Contact Center.

Building Remote Contact Center Teams in the Philippines

Building remote contact center teams in the Philippines is an extremely cost-effective strategy that helps optimise customer services. Most customers want answers to their questions immediately and call centers allow you to fulfil this demand.

Capable of operating 24/7, remote contact center teams in the Philippines take the pressure off your in-house teams, so they can focus more on your business goals. It’s a great way to engage your customer base, whether via incoming or outgoing calls.

Setting up a local call center from scratch, however, can be a time-consuming and costly process. That’s why building offshore contact center teams in the Philippines has become so popular because it’s a simple and easy process that doesn’t break the bank.

Instead of you struggling to set up your call centres, we manage all the recruitment, hiring and onboarding. Your remote-based call center team works from one of our state-of-the-art facilities in the Philippines where we provide all the infrastructure and resources they need to successfully engage your customer base. With our help, you’ll save a significant amount of time and money whilst accessing a large pool of talented professionals in the Philippines.

Benefits of Outsourcing Call Center Staff

There are lots of benefits to outsourcing call center staff to the Philippines. These include increased efficiencies, greater productivity, happier customers and a caring reputation. Providing live chat and email assistance to your customers also helps increase conversions and revenue. However, one of the biggest benefits of outsourcing call centre staff to the Philippines is that they’re much cheaper to set up and manage than doing so locally.

That’s for many reasons but mainly because we recruit the staff and manage not only their workload but also their day-to-day needs. Wages are also lower in the Philippines than in many other countries, so that also helps to reduce your costs. These are the types of advantages that have encouraged many businesses to outsource their call center staff to the Philippines.

It’s a win-win situation because you have access to professionals who write and speak fluent English with experience working in call centers and are dedicated to your business. Your Filipino staff earn a good wage and know they have a full-time job that helps support their families.

With a retention rate of over 95%, you’ll quickly realise that outsourcing your call centre staff to the Philippines is the right strategy for your business.

Contact us today to find out more about contact center BPO outsourcing.

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Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.