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Providing your customers with reliable and accessible IT help desk support is essential for a business to be successful in this era of technological proliferation. However, not many businesses can afford to maintain a team of in-house staff who will drop everything to field a generic technical question from a customer.

The benefits of outsourcing IT help desk to the Philippines cannot be overlooked as these highly trained staff can act as the first point of contact for all technical enquiries, competently resolving simple issues and escalating more severe complications to more senior employees. In this way, they can take much of the burden away from your in-house engineers and technicians who can utilize their time to tackle tasks that are more central to your business’s focus.

Whether you need a remote helpdesk support agent or an office-based help desk technician, look no further than Outsourced. 

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Furthermore, a technical help desk located in a different time zone provides your customers with flexibility as they can call your helpdesk, email or even have a live chat to receive support from round the clock staff whenever it’s required. At Outsourced, we have vast experience recruiting experienced professional IT help desk staff whose technical skills are complemented by their customer service abilities. If you need Level 1 Service Desk Support or Level 2 Helpdesk Technician, we have the experience hiring quality help desk support resources in the Philippines.

We have experience hiring various Help Desk and IT support roles such as:

• Help Desk Technician II
• Help Desk Resource
• Help Desk Support
• IT Helpdesk Support
• NOC Helpdesk
• Desktop Helpdesk Support
• Level 2 Helpdesk Technician
• IT Helpdesk Assistant
• IT Helpdesk Officer
• Level 1 Service Desk Support
• Level 1 Technical Support
• IT Support Officer
• IT Support Assistant
• IT Support Analyst
• ICT Support Specialist
• ICT Support Technician
• Desktop Support Technician
• Service Desk Officer
• Service Desk Technician
• Service Desk Analyst
• Service Desk Engineer

The main difference between IT Help desk support, Service Desk Support, and a NOC Helpdesk lies in their areas of focus and the types of issues they handle. The IT Help Desk provides user-facing support, dealing with individual computer systems, software applications, and user account management. The Service Desk, on the other hand, expands its scope beyond IT and includes broader organizational services. It handles requests and incidents related to various services, such as HR, facilities, or finance, in addition to IT support. The NOC Helpdesk focuses on network-related issues, infrastructure management, and proactive network monitoring.

IT Help Desk support assists with software and hardware problems at the user level, while the NOC Helpdesk troubleshoots and resolves network connectivity, performance, and infrastructure issues in collaboration with network engineers.

A Level 2 Helpdesk Technician possesses advanced technical knowledge and resolves complex issues, often collaborating with other teams. Level 1 Service Desk Support serves as the initial point of contact, addressing basic technical problems, logging incidents, and providing customer service. Level 1 Technical Support focuses on specific hardware, software, or products, offering in-depth knowledge and liaising with development teams when needed. While responsibilities may vary, these roles encompass different tiers of technical support expertise and problem-solving capabilities.

IT Help Desk Outsourcing Philippines

By outsourcing your support desk staffing to Outsourced Philippines you can be assured that your customers will be in the hands of responsive and courteous professionals, and receive the assistance they desire. We can assist with hiring remote home-based help desk staff or an entire offshore office-based help desk team.

To learn more about hiring a help desk support staff in the Philippines simply contact us now.