australian founder & ceo

Outsourced is the creation of Australian CEO & Director Mike Larcher who has over 20 years business experience and success. Mike has decades of experience running a Multi-Award Winning Digital Agency in Australia and has used offshore staffing to deliver projects for some of the world’s leading organisations and brands, including D-Link, Yamaha, HP, Rio Tinto and ANZ Bank (just to name a few). Mike says: “Outsourced was originally created to support my digital agency in Australia. Our clients and I demanded the highest quality, and through the success of the results of my Outsourced staff I decided to offer this fantastic service to the world.”

offshore staffing BPO Philippines

Outsourced is a leading Business Process Outsourcing (BPO) Philippines company that provides dedicated full time remote staff and offshore staffing services to foreign companies of all sizes. We specialise in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.

superior recruitment

Nobody does quality recruitment like we do. It’s the heartbeat of our business and will always be what we’re passionate about. Our unique way of recruitment has been paramount to our staffing success.

superior talent

We recognise that the investment in your remote staff is imperative to the operation and success of your business. Therefore we only offer candidates deemed to possess the superior skill level, culture fit and quality of character essential for your organisation. Our focus towards the passive candidate allows us to supply quality offshore staffing resources within the top 5% of talent.

superior process

The Outsourced superior recruitment process starts from client request, to job creation, candidate search, attraction and promotion, applicant assessment, interview, candidate selection, job offer and ongoing with staff retention.

support team

The Outsourced Support Team consists of Operations and Client Services, Payroll and Finance, IT Management, Recruitment, Human Resource Management, Legal and Office Administration. The Support Team are there to ensure your staff are working efficiently and delivering to your performance expectations and our ISO certified quality standards.

staff retention

Outsourced is committed to providing you with exceptional staff of the highest quality and to ensuring they stay for the long term. As well as providing staff with a fantastic working environment, equitable salaries and health cards (among other incentives) we also organise regular team events to ensure they are happy and feel rewarded for their hard work. Employee happiness, retention and productivity increases when we prioritise mental health and well being by mixing work and play.

our advanced facilities

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our state of the art delivery centres are located in the Philippines and operate 24 hours per day 365 days per year.

latest technology

Our advanced ISO certified offices have 24/7 utility provisions and redundant power capacities. We utilise premium and dedicated internet service via Fibre Optic Facilities and a fully-redundant Gigabit Ethernet Network (with secondary failover).

quality work stations

All staff receive spacious desks, comfortable chairs, the latest tech equipment, dual screen monitors, fast internet and leading certified IT Support.

employee facilities

Our large open-plan offices include chill-out lounges, meeting rooms, kitchen, eating area, conference rooms, and free coffee to keep everyone alert and productive.

some of our clients

We have had the opportunity to help some of the biggest brands in the world grow successful teams in the Philippines.

ISO-9001-2015

quality management systemsISO 9001:2015

Outsourced has demonstrated that it meets the international regulatory quality requirements and applies the Quality Management systems effectively to be of real benefit to our clients. By ensuring compliance with these standards, Outsourced has regular process audits and management review meetings along with other requirements regarding customer satisfaction surveys, staff trainings, supplier evaluations and staff assessments.

information security management systemsISO 27001:2013

Outsourced meets the international regulatory Information Security Management System (ISMS) requirements. ISMS is a systematic approach to managing sensitive company and client information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

pay it forward

The Outsourced “Pay it Forward” program aims to “Share, Equip and Inspire” the community through various charity outreach activities. The company and employees donate time and resources to those less fortunate. The Outsourced Outreach program has included widening the library of Bagumbayan Elementary School and giving Christmas hampers to the children. The program has also provided equipment and activities at Tahanang Walang Hagdan, a rehabilitation and workshop centre with the aim of uplifting the lives of orthopedically handicapped people.