Offshore Live Chat Support Staff

Live Chat Outsourcing Philippines

Outsource chat support - Hire Offshore Live Chat Support Agents from the Philippines - Outsourced PH

Proven to boost conversion rates by providing unparalleled convenience for customers, live chat support is a function you can’t afford to ignore. Outsourced has vast experience hiring talented staff who have been professionally trained to provide live chat services in order to enhance and complement your business.

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Outsourced has experience hiring quality full-time remote Email Chat Specialists and Chat Support Agents in the Philippines. Chat Specialists are responsible for having dynamic conversations that drive the consumer to want to do business with your customers.

The advantages of online live chat are indisputable. Customers who use live chat online benefit from immediately having their questions answered without the hassle of connecting to a call center. This has the result of increasing your sales as the people who reach out are ones who are already engaged with your products and services and just want more information that will push them to buy.

Hire Dedicated Offshore Chat Support Agents and save up to 75% compared to hiring locally

Contact us to learn about our transparent fixed monthly rates with no long term contracts.

Enabling live support chats on your website also improves your business’s efficiency as a single live chat agent can conduct multiple chats at a time, unlike with traditional call centers. Online help chats on your site also discourage customers from leaving your site and seeking information elsewhere. Whether you need a remote home-based chat specialist or an office-based team of live chat representatives, look no further than Outsourced. 

We have experience hiring various chat support roles such as:

  • Live Chat Support
  • Live Chat Specialist
  • Live Chat Agent
  • Email Chat Specialist
  • Chat Team Leader
  • Email Chat support
  • Chat representative
  • Chat Agents
  • Customer Support Engineer
  • Digital Customer Service
  • Customer Service Consultant

Outsource Live Chat Services

With one of the highest Business English Index scores in the world, the Philippines is the ideal location to outsource live chat agents or email chat specialists. The customer-focused culture of the nation ensures that Filipino workers provide only the highest quality assistance to maximise your customers’ satisfaction.

To learn more about hiring a live chat support agent or email chat specialists in the Philippines, simply contact us now.

Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.