Remote Customer Care Staff

Remote Customer Care Staff Customer Care Outsourcing Philippines

Hire a customer care representative from the Philippines - Outsourced PH

Good customer care goes above and beyond traditional customer service responsibilities by ensuring that your customers are satisfied at every touchpoint they have with your brand. Successful customer care specialists in the Philippines are able to empathise with clients and provide them with the support they need while also keeping your overarching business objectives in mind. Whether you need work-from-home remote customer care staff or an office-based team of customer care specialists look no further than Outsourced. 

At Outsourced, we understand that strong interpersonal skills cannot be overlooked, especially for those in customer-facing roles. Therefore, the personnel we provide to fulfil your customer care jobs are guaranteed to have excellent written and verbal communication skills, with an emphasis on being able to efficiently respond to customer queries over the phone, through live chat software, via emails and more.

Hire Dedicated Offshore Customer Care Staff and save up to 75% compared to hiring locally

Contact us to learn about our transparent fixed monthly rates with no long term contracts.

We are experienced recruiting our clients dedicated teams of customer care staff able to manage a large number of inbound and outbound calls on a daily basis. The Philippines customer care staff have excellent administrative skills and will use the call information they gather to constantly update your customer database. By maintaining the accuracy of your internal records, this ensures that future interactions you have with these customers flows more smoothly, maximizing their satisfaction.

We have experience hiring various offshore customer care roles such as:

  • Customer Care Representative
  • Customer Care Consultant
  • Online Customer Care Officer
  • Outbound Customer Care Consultant
  • Customer Service / Client Care Associate
  • Customer Service Specialist
  • Inbound Customer Service Representative
  • Customer Care Specialist
  • Customer Care Agent
  • Customer Care Advisor
  • Client Success Administrator
  • Client Experience Coordinator

A Customer Care Representative in the Philippines primarily handles direct interactions with customers, resolving issues and answering queries, requiring strong communication and problem-solving skills. A Client Success Administrator in the Philippines focuses on building and maintaining client relationships, aligning the company’s offerings with client goals, and necessitating strategic relationship-building abilities. A Client Experience Coordinator in the Philippines oversees the overall client journey with the company, managing and enhancing the client experience through feedback analysis and coordination across departments, requiring excellent organizational and analytical skills. Each role, while client-centric, varies in its approach and key responsibilities, from immediate problem resolution to long-term client engagement and experience management.

Hire a Customer Care Specialist in the Philippines

Customer care specialists in the Philippines need strong relationship-building and retention skills, while customer service specialists require excellent problem-solving and communication abilities. The distinction between these roles may vary depending on the organization’s goals and industry, but both are crucial in delivering exceptional customer experiences and maintaining customer loyalty.

Offshore customer care specialists have a broader scope, concentrating on fostering long-term relationships with customers. They proactively seek feedback, manage complaints, and work towards maintaining customer satisfaction over time. This role often involves ongoing communication and a focus on customer retention strategies.

Customer care outsourcing is a great solution for any business who wants to improve their client relationships. Contact Outsourced today and benefit from experienced customer care representatives who will indulge your clients with high-quality customer service.

To learn more about hiring remote customer care representative in the Philippines simply contact us now.

Client case study

Find out how Genesys transformed its customer care with 80 offshore staff


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Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

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