Call Center Services

Outsourcing Staff

December 5, 2023

Increase revenue with a remote-based Customer Experience (CX) Specialist

The customer experience (CX) is defined by the total of their interactions with your business. If these interactions are positive then your sales and revenue increase and you gain a competitive edge in the marketplace. This is where a remote-based Customer Experience Specialist fits into your team because it’s their job to create a strategy [...]

December 5, 2023

All you need to know about outsourcing inbound and outbound call center services in the Philippines

Have you recently considered setting up an inbound or outbound call center in the Philippines? Just about every business relies on inbound or outbound marketing to sell their products or services. However, setting up call centers to manage outbound, inbound or a combination of these sales tactics can be expensive and labour-intensive. This is where [...]

December 5, 2023

Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business

If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents.  Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent [...]

December 5, 2023

How to Hire HIPAA Specialists in the Philippines

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA). [...]

December 5, 2023

How Do You Manage A Remote Call Center?

With working from home becoming more and more popular, the demand for remote call centers is also increasing. This popularity is a combination of many factors, but one of the biggest is that technology has advanced to the point where being a home-based call center agent is a viable working option. [...]

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Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”