Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business

FIlipino Call Center Agents - Outsourced PH

If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents

Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent English, as you need. We can even provide you with an entire team, all set up and ready to go. We can also supply you with a team of Filipino customer service staff who can handle all the enquiries from your customers via phone, email, SMS and online chat.

Why employ Filipino call center agents?

The biggest reason to hire Filipino call center agents is because of the costs. You can easily save up to 75% of the costs of hiring locally-based call center agents when you opt to hire offshore in the Philippines. As mentioned above, another huge benefit of this strategy is that in the Philippines, English is taught to the children in school, so just about every Filipino speaks English fluently. This ability helps to streamline communications between your call center staff and customers, enhancing customer morale and facilitating a quick resolution to their enquiries.

All our Filipino telemarketers, call centre agents and customer service staff are experienced in their field and come highly recommended. Let’s take a look at some of the tasks your outsourced Filipino call center agents, telemarketers and customer service operators can perform for your company.

Filipino call center agents

Our Filipino call center agents can perform all your end-to-end sales processes, including managing customer service enquiries and even upselling to prospective customers. Whilst operating remotely, your new Filipino call center agents will become vital members of your in-house team. With access to PCI DSS certified staff, we can also provide you with Filipino call center agents who are able to process credit card purchases.

Many companies know they need a call center or that they need to expand their existing centre but find that the costs are too prohibitive. Outsourced ensures that your costs are kept to an absolute minimum with transparent fixed monthly rates and no long term contracts. These cost savings give you the opportunity to select the most experienced and highly qualified Filipino call center agents to create an efficient and high quality team for your company.

Filipino telemarketers

If your company needs to increase sales and expand your market share, a team of offshore Filipino telemarketers can make it happen! Outsourced can provide you with experienced telemarketers who will confidently sell your products or services to prospective customers. We can supply you with both home-based or office based telemarketers who work full-time for your company. With excellent English language skills, Filipino telemarketers can easily discuss the benefits of your products or services with prospects and answer all their questions.

Filipino customer service staff

With a full team of Filipino customer service staff you can be confident that your customers and potential customers have a positive experience at every touch point of your business. Our remote customer service staff provide the support and empathy needed by your customers and have excellent written, verbal and administrative skills. Outsourced can supply you with an entire team of Filipino customer service staff or just a single employee.

For help putting together a team of Filipino call center agents, telemarketers or customer service staff for your company, contact Outsourced today.


Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.