Job Description
About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Overview
We are looking for a
Booking & Reservations Lead to support the day-to-day booking and customer operations of a growing travel and adventure business specialising in hiking and cycling tours.
The Lead will work closely with the business owner and serve as the
primary point of contact for the booking team, helping coordinate the work of two Booking & Reservations Specialists.
This is a hands-on role focused on
bookings, reservations, customer enquiries and travel coordination, rather than a traditional management position.
Key Responsibilities - Manage and coordinate day-to-day booking and reservation activities.
- Respond to customer enquiries and booking requests.
- Process customer bookings accurately and efficiently.
- Coordinate accommodation bookings and other travel arrangements.
- Prepare and maintain customer itineraries.
- Liaise with customers, accommodation providers and suppliers.
- Maintain accurate booking records, spreadsheets and operational information.
- Review booking details to ensure accuracy and minimise errors.
- Act as the main point of contact for the business owner regarding day-to-day booking matters.
- Coordinate and provide guidance to the two Booking & Reservations Specialists.
- Help distribute tasks and ensure deadlines are met.
- Escalate complex customer or booking issues when required.
- Support the development and launch of new hiking and cycling tours.
- Identify opportunities to improve booking and administrative processes.
Requirements - At least 5 years of team lead or experience managing and supervising a team
- Previous experience in bookings, reservations, travel, tourism, logistics, or customer service
- Previous basic bookkeeping experience.
- Experience creating and issuing client invoices.
- Experience processing and paying supplier invoices.
- Experience tracking payments, supplier balances and outstanding amounts.
- Comfortable maintaining accurate financial records and reconciling transactions.
- Experience using QuickBooks or similar accounting software
- Ability to manage multiple bookings and tasks simultaneously.
- Reliable, accountable and able to work independently.
- Comfortable working with spreadsheets and multiple systems.
- Previous experience coordinating or supporting other team members is an advantage.
- Quick learner who can understand and follow established processes.
- Excellent attention to detail and accuracy.
- Strong spoken and written English.
- Strong organisational and communication skills.
Work Schedule: Monday - Friday, 3:00 PM - 12:00 AM, including 7-day rotating coverage and rest days rotating to ensure coverage across Monday to Sunday
Work Setup: Home-based
- Must have at least 50mbps for both download and upload speed
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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