Admin Support Officer (Onsite & Dayshift)

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 
Job Description:

About the Role
We are seeking a highly organised and detail-oriented Administrative Support Officer to support our operations team. This role is critical to keeping day-to-day processes running smoothly and delivering a high standard of service to both internal teams and customers.
The role suits someone who is comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and meeting clearly defined KPIs.
 
Key Responsibilities
 
Administration & Coordination

• Perform a range of general administrative tasks to support daily operations
• Manage inboxes, respond to emails, and follow up outstanding actions
• Make outbound phone calls where required to follow up requests or confirmations

Finance & Operational Support

• Assist with finance-related follow-ups, including invoices, payments, and outstanding queries
• Liaise with internal teams to ensure accurate and timely information flow

Bookings & Intake Support

• Manage booking requests and client intakes
• Ensure accurate data entry and documentation
• Coordinate scheduling and confirmations with customers and internal stakeholders

Customer Service

• Provide professional and timely responses to customer enquiries
• Resolve issues or escalate appropriately where required
• Maintain a high standard of communication and customer experience

Key Requirements
Essential

• Excellent written and verbal English communication skills
• High attention to detail and accuracy
• Ability to work in a fast-paced environment with tight deadlines and KPIs
• Strong organisational and time-management skills
• Reliable internet connection and ability to work remotely

Desirable

• Previous experience in an administrative, customer service, or support role
• Experience supporting finance or billing processes
• Comfort working with systems, CRMs, or booking platforms

What Success Looks Like

• Tasks completed accurately and on time
• KPIs consistently met or exceeded
• Clear, professional communication with customers and internal teams
• Minimal errors and strong follow-up discipline

Additional Details:

• Hybrid to SM North Outsourced office (4x per week onsite) 
• Monday - Friday, 8am to 5pm AEST / Monday - Friday, 6AM to 3PM PH

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.