Homebased Lesson Coordinator or Virtual Assistant

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 

Client-facing Lesson Coordinator (VA) to manage lesson scheduling and timetable administration of client.

Core responsibilities
● Manage scheduling for ~350 weekly clients (reschedules, swaps, cancellations,
makeups where applicable)
● Coordinate solo + group lessons (typical groups 3–4+ students)
● Prevent double-booking across 3 physical rooms and multiple teachers
● Track absences, holidays, and closures accurately
● Maintain clear student notes and scheduling context (dated/initialed where relevant)

Tools
● My Music Staff (MMS): student records, billing, calendar/schedule, notes
● Google Sheets: lead tracking and operational coordination
● WhatsApp: primary client messaging channel (text only; no client calls)
Experience Required
● Coordinating and managing complex bookings
● Previous roles that involved accurate record-keeping, tagging/status updates, and the ability to follow multi-step workflows.

Communication requirements
● Friendly, warm, organized tone (not overly formal)
● Flawless spelling/grammar
● Able to use templates while still sounding human
● Good judgement with policy-based messaging (e.g., cancellations, attendance)
 
Work Location

• Home-based
• Willing to work 5:00 PM - 2:00 AM PH Time
• Should have strong internet connection (minimum of 20 mbps)
   

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
 
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