Property Operations Coordinator - Appfolio

Job Description

Property Operations Coordinator - Appfolio
Full-Time
About the Role
We are seeking a highly organized and detail-oriented Property Operations Coordinator to support the day-to-day management and operational efficiency of a growing property portfolio. This role is ideal for someone with strong property management operations experience, exceptional coordination skills, and advanced proficiency in AppFolio.
The successful candidate will serve as a key liaison between tenants, maintenance vendors, and the finance team to ensure smooth property operations and excellent service delivery.
Key ResponsibilitiesProperty Operations & Tenant Coordination

• Manage the full lifecycle of tenant maintenance and service requests from intake through resolution
• Coordinate with third-party maintenance vendors to ensure timely completion of repairs and work orders
• Communicate effectively with tenants regarding service updates, timelines, and issue resolution
• Monitor and track maintenance progress to ensure high service standards are maintained

Administrative & Reporting Support

• Prepare and maintain monthly property reports
• Track and manage insurance certificates and related documentation
• Maintain accurate records and ensure operational documentation is up to date
• Support internal process improvements and operational efficiency initiatives

Financial & Accounting Support

• Assist with rent reconciliations and tenant billing processes
• Perform monthly bank reconciliations for operating accounts
• Coordinate closely with the finance team to ensure accuracy of financial records and reporting
• Support general property accounting and administrative functions as needed

Qualifications

• Strong proficiency in AppFolio is required
• Previous experience in property management, property operations, or a related coordination role
• Experience coordinating with tenants, vendors, and internal stakeholders
• Knowledge of maintenance coordination and work order management processes
• Familiarity with rent reconciliation, billing, and bank reconciliation processes
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and Google Workspace

Preferred Qualifications

• Experience supporting residential or commercial property portfolios
• Background in property management accounting or operations administration
• Experience working remotely or with distributed teams

What We're Looking For
We are looking for a proactive and dependable professional who thrives in an operations-focused environment and takes ownership of tasks from start to finish. The ideal candidate is solutions-oriented, highly responsive, and committed to delivering excellent support to tenants, vendors, and internal teams.
Work Location
Remote
Should have strong internet connection (minimum of 20 mbps)
M- F 8PM to 5AM
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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