Job Description
About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
The Role
We are seeking a dedicated and process-driven
Workforce Relations (WR) Coordinator to join our People Connections team. This role is the heartbeat of our operational human resources function, serving as the primary point of contact for employees and volunteers throughout their entire journey—from onboarding to offboarding.
If you are an HR professional who thrives on maintaining data integrity, navigating the "grey" between sectors, and providing compassionate support to a community-focused workforce, we want to hear from you.
Key Responsibilities - Operational Coordination: Manage the end-to-end employee and volunteer lifecycle, including the coordination of onboarding, inductions, and offboarding processes.
- Compliance & Systems: Ensure the integrity of HRIS data and maintain essential documentation such as policies, procedures, contracts, and variation letters.
- Advisory Support: Act as the initial contact for all HR and volunteer inquiries, providing lower-level advisory support on policy interpretation and Awards.
- Pre-Employment Screening: Execute mandatory background checks including Police Checks, NDIS Worker Screening, WWCC, VEVO, and vaccination requirements.
- HR Projects & Reporting: Support the WR Manager in rolling out annual initiatives, including WGEA reporting, CPI wage reviews, performance reviews, and worker’s compensation processes.
- Administration: Process invoices, coordinate fortnightly communications, and assist with ad-hoc HR tasks to support the broader team.
Required Skills and Experience - Experience: Minimum 3 years of HR Generalist and recruitment-related experience.
- Technical Proficiency: Experienced in the use of human resource management information systems (HRIS) and payroll systems, as well as Microsoft Office (Word, PowerPoint, and Excel).
- Knowledge: Solid understanding of Fair Work Guidelines, National Employment Standards (NES), and Award interpretation.
- Communication: High-level verbal and written communication skills with the ability to build trustworthy relationships across all levels of the organization.
- Attributes: Exceptional attention to detail, highly organized, and a solution-oriented mindset.
Qualifications & Requirements - Education: Minimum requirement of a Diploma of Human Resource Management or in a related discipline.
Core Values & Behaviours The successful candidate will demonstrate the following attributes:
- Vibrancy & Openness: Energetic, engaging, and transparent in all interactions.
- Innovation & Excellence: A drive for new ideas and a commitment to being a leader in the field.
- Collaboration: A strong focus on teamwork and partnerships.
- Accountability: A desire to be sincere, responsive, and consistent in all circumstances.
Position Details: - Reports to: Workforce Relations Manager.
- Award: Social, Community, Home Care and Disability Services Industry Award 2010.
- Award Level: Level 3-4
Work Schedule: 7:00 AM - 4:00 PM PHT
Work Setup: Home Based
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
In compliance to data privacy law, make sure that the following is included at all times: By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
