Candidate Support Advisor (Home-based)

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 
 
Key Responsibilities:
 

• Answer inbound calls and/or emails from candidates and provide resolution to their questions and issues.
• Update clear and accurate candidate notes on the internal database.
• Take ownership of hitting key performance objectives on first time resolution, average handling time and speed of answer
• Providing feedback to ensure a cycle of ongoing process improvement.

 
Qualifications:

• 2 years experience in Customer Service
• Proven customer service experience or related work experience.
• Strong communication skills (verbal and written).
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Excellent problem-solving and conflict resolution skills.
• Ability to work well in a team and adapt to changing customer needs.

 
Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
   

 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
 
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.