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Customer Service Agent (Hybrid Set-up - Eastwood Site)

Full Time Employee

Job Summary

We are looking for a Customer Service Agent to join our team.

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 
 
Key Responsibilities:
  • Learn and master the ins and outs of the client's DIY shutter products
  • Assist customers via phone, live chat, and email with:
  • Understanding product options and placing orders
  • Measuring windows for proper fit
  • Installation guidance and troubleshooting
  • Confirming and reviewing orders
  • Provide clear, step-by-step support to ensure customer confidence
  • Document customer interactions and follow up as needed
  • Collaborate with the operations and fulfillment teams to resolve any issues
  • Maintain a professional, customer-first attitude at all times
 Qualifications:
  • At least 3 years of customer service experience (phone, live chat, and email)
  • Open to a hybrid work arrangement in Eastwood, Quezon City
  • Detail-oriented
  • Willingness to learn the technical aspects of the DIY shutter products
  • Tech-savvy
 
Work Location
  • Hybrid Set-up
  • 18th Floor, UnionBank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
  • Should have strong internet connection (minimum of 20 mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)
 
 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
 
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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By clicking on the "Submit" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.