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Customer Service Representative (Home-based)

Full Time Employee

Job Summary

As a CSR, you will be assigned to support the janitorial execution by monitoring IVR compliance and confirming scheduled services

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Summary:
As a Customer Service Representative, you will be assigned to support the janitorial execution by monitoring IVR compliance, confirming scheduled services, and conducting QC follow-up calls. 

Responsibilities
Work Order Execution
  • Monitor IVR compliance daily
  • Confirm services scheduled for next-day completion
  • Conduct QC calls after service completion
Vendor & Client Communication
  • Complete calls to vendors and stores
  • Log communications accurately
  • Escalate missed IVR or non-compliant vendors
Documentation & Systems
  • Maintain clean, audit-ready records
  • Log IVR, Confirmations & QC information accurately
  • Ensure to update client system with all required notes
Process & Team Adherence
  • Follow recurring monitoring SOPs
  • Support RSCs with compliance reporting
  • Follow checklists
Time & Workload Management
  • Complete daily monitoring and task within required timeframe
Requirements and Skills (Must Have):
  • At least 4+ years of customer service experience
  • Can start ASAP
  • Customer service/phone skills, verbal and written communication skills, computer skills, organized, motivated, ability to multitask.
 Work Schedule:
  • Thursday - Monday, 10:00 PM - 7:00 AM / 11:00 PM - 8:00 AM Manila time
  • With a possibility of shifting schedule and weekend work
 Work Location
  • Home-based
  • Should have strong internet connection (minimum of 20 mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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By clicking on the "Submit" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.