Customer Virtual Admin (Home-based)

Job Description

About the Company:

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

 
Position Overview
We are seeking a reliable Customer Service & Administration Assistant to be a point of contact for inbound telephone and email enquiries and to provide essential administrative support to our busy logistics depot.
 
The role focuses on:
- Answering diverted land‐line calls
- Supplying real‐time parcel‐tracking updates
- Preparing invoices
- Coordinating staff e‐learning compliance
- Sending occasional service‐promotion e‐mails to our existing client base
 
Key Responsibilities
 
Customer Service
- Receive and manage all calls diverted from the main land‐line
- Use carrier websites (e.g. DHL) to enter consignment numbers and supply status updates to customers
- When a query cannot be resolved immediately, place the customer on hold, consult the relevant staff member via mobile, and relay the answer to the customer
- Log unresolved queries and e‐mail the admin team for follow‐up, ensuring every call is captured and no phone rings out
 
Invoicing
- Prepare customer invoices by completing pre‐formatted spreadsheets (no accounting experience necessary)
- Check data accuracy and save records to shared folders
 
Training & Compliance Administration
- Compile and distribute a weekly spreadsheet listing upcoming e‐learning or compliance tasks for each employee
 
Customer Outreach
- Send periodic e‐mails to existing customers highlighting new or premium services (e.g. express delivery / hot‐shot services)
 
Skills & Qualifications

- Fluent, professional spoken and written English
- Proven experience in customer service, preferably within logistics or freight
- Confident using web‐based tracking portals and familiar with Microsoft Excel or Google Sheets
- Strong telephone manner: courteous, clear, and patient when guiding customers
- Ability to multi‐task, stay calm under pressure, and escalate issues appropriately
- Willingness to work within the Port Hedland (AWST UTC +8) time zone
 
Work Schedule:
Monday-Friday, 8AM-5PM (Manila)
 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.