Job Description
About Us
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Inside Sales Representative (ISR) / Appointment Setter – Commercial CleaningKey Responsibilities
- Prospecting – Research and identify potential customers using Google, LinkedIn, data scraping tools, business directories, and other lead-generation platforms to build a pipeline of qualified prospects.
- Lead Generation – Identify and qualify potential customers for the sales team. Must be confident navigating organizations, bypassing gatekeepers professionally, and connecting with decision-makers.
- Cold Calling – Conduct high-volume outbound calls to prospective customers who have not previously interacted with the company.
- Appointment Setting – Schedule qualified appointments and site walkthroughs for the Outside Sales Representative with key decision-makers.
- CRM Management – Accurately enter, update, and track prospect information in HubSpot CRM, ensuring all activities, notes, and follow-up tasks are recorded.
- Call Volume & Performance Tracking – Meet daily outbound call targets and track key performance metrics including contacts reached, appointments booked, conversion rates, and lead quality.
- Sales Pipeline Development – Continuously build and maintain a healthy pipeline of qualified opportunities for the Outside Sales team.
- Administrative Support – Coordinate appointments and meetings for the President and sales team. Maintain calendars, CRM records, and internal tracking systems. Assist with customer follow-ups and conduct remote customer inspections when required.
- Corporate Goal Achievement – Consistently meet or exceed weekly and monthly KPIs related to outbound activity, appointments booked, lead generation, and sales support.
Qualifications & Experience
- Minimum 3 years of experience in telemarketing, appointment setting, cold calling, inside sales, or business development.
- Proven track record of meeting or exceeding appointment-setting or sales targets.
- Strong ability to build rapport, handle objections, and establish trust over the phone.
- Experience working with North American customers, particularly Canada or the United States.
- Experience using CRM platforms such as HubSpot, Salesforce, Zoho, or similar systems.
- Strong internet research and lead-generation skills.
- Excellent organizational and time-management skills.
- Ability to work independently with minimal supervision.
- High attention to detail and strong follow-up discipline.
Mandatory Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
- Minimum 2 years of dedicated cold-calling experience.
- Fluent English with a neutral accent and excellent verbal communication skills.
- Experience booking appointments for B2B sales teams.
- Reliable high-speed internet connection and a quiet home office environment.
- Availability to work during Pacific Time (Victoria, British Columbia, Canada) business hours.
Preferred Experience
- Previous experience booking appointments for commercial cleaning, janitorial, facilities management, building maintenance, property management, landscaping, pest control, security services, HVAC, or other B2B service-based companies.
- Experience booking appointments with facility managers, property managers, office managers, strata managers, operations managers, and business owners.
- Experience selling or setting appointments for Canadian or U.S. commercial cleaning or janitorial service providers is considered a strong asset.
- Familiarity with cleaning industry terminology, facility service contracts, and recurring service sales cycles is preferred.
- Experience using HubSpot CRM is highly preferred.
Performance Expectations
- Minimum 75–100 outbound calls per day.
- Minimum 6–8 qualified appointments booked per week.
- Consistently maintain accurate CRM records and follow-up schedules.
- Meet or exceed company KPI and appointment-setting targets.
Work Location - Home based work set up
- Monday to Friday; 11:00pm-8:00am Manila Time
- Should have strong internet connection (minimum of 20 mbps)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
