Order Management Specialist - Consumer Sales

Job Description

About the Company:
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
 
Responsibilities:

Your responsibilities include, but will not be limited to, those identified below. These duties may be reasonably varied by the company in consultation with you during your employment. To achieve optimal outcomes for the business, you may be reasonably required to perform duties outside of your position description from time to time. If you are unsure about what is required of you at any point in time during your employment, please seek clarification from
your direct manager or People & Culture.

Goals and Objectives

The Order Management Specialist is responsible for the timely and effective management of customer orders on a daily basis. This order management role is the key link in communication with our customers for order questions and works closely with our Warehouse and our Business Units to ensure that every order is processed correctly and efficiently. A high attention to detail and strong customer service skills are required in the position, along with a drive to succeed in a fast-paced environment.

•  Process incoming orders via EDI, phone, and email.
• Assist with order queries, including ETAs, delivery and courier enquires
• Manage order changes, split deliveries, and forward orders.
• Resolve order issues and/or escalate to the team leader.
• Process customer payments.
• Liaise with sales, product managers, warehouse, and couriers to provide the upmost service for our customers.
• Support the Account Managers, Assistant Product Managers and Product Managers when required.

Skills and Competencies

• Excellent customer service skills, with the ability to deliver the right outcome.
• Both your written and verbal communication is clear, concise, and confident.
• You can multitask and have strong organisational and prioritisation skills.
• You can work under pressure.
• Strong attention to detail, you understand customers' needs and requirements.
• You like problem solving.
• Ability to work well in a team and autonomously.

 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.