Job Description
About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced, you can scale your organisation quickly, easily, and cost-effectively with dedicated remote staff based in our modern offices in Manila.
Role & Responsibilities Client Communication & Data Management - Own recurring client communications and ensure accurate, up-to-date data tracking
- Build and maintain strong client relationships through clear, concise, and timely communication
- Deliver solution-oriented, high-quality service with a consistently positive attitude
- Take ownership of the full client experience outside of live session rooms
- Manage and maintain internal and external client data within Google Drive and Asana
- Coordinate all client session logistics and requirements
- Complete all session-related tasks in Asana by assigned deadlines
- Proactively identify and escalate potential deadline issues to the Integrator
- Own and maintain the sales dashboard in Asana
- Support occasional business development research initiatives
- Learn and master the EVA administrative process (training provided)
Administrative Support - Manage a wide range of administrative responsibilities, including calendar and inbox management, data entry, meeting preparation, invoicing, and occasional personal tasks
- Oversee complex calendars, resolve scheduling conflicts, coordinate meetings, and prepare required documentation
- Monitor and respond to multiple inboxes with a maximum response time of two hours
- Handle internal and external communications efficiently via email and phone
- Effectively manage shifting priorities and tight deadlines
- Attend Zoom meetings as required and capture detailed, accurate notes
- Collaborate closely with key internal and external stakeholders
- Proactively anticipate and support Wayne's administrative needs
Requirements - Bachelor's degree or an equivalent combination of education and relevant experience
- Experience with EOS or prior support of an EOS Implementer is a strong advantage
- Exceptionally organized with strong attention to detail
- High level of business acumen and sound judgment
- Service-oriented leadership mindset with a positive, proactive attitude
- Ability to work independently with minimal supervision
- Confident in asking questions and motivated to understand and continuously improve processes
- Action-oriented and results-driven
- Advanced written and verbal communication skills in English
- Willingness and eagerness to learn and follow the established EVA administrative system
- Flexible with working hours (overlap US and Asia time zones since client travels a lot)
Work Schedule: - Working hours 8:30am-5:30pm Malaysia Time (GMT+8)
○ During weeks when Wayne is in Hawaii (typically 2-3 weeks at a time, approximately 4 times per year), availability to shift start time as early as 5:30am Malaysia Time (GMT+8)
○ During first 4 weeks of training, will need to overlap availability with Central Time (GMT-6)
Work Setup: Home-based
- Must have at least 50mbps for both download and upload speed
- Must have own laptop/PC
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
