Medical Record Retrieval Specialist 1

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals
  
About the Company
A healthcare-legal technology company that streamlines the retrieval and analysis of medical records for law firms and medical practices. Our platform accelerates access to critical documentation while ensuring compliance and accuracy. As we scale, we are seeking driven team members who are detail-oriented, reliable, and ready to make an impact in the healthcare-legal space.
  
About the Role
As a Medical Record Retrieval Specialist at LlamaLab, you will be responsible for retrieving medical and billing records from healthcare facilities across the United States. You’ll leverage our internal platform to send and track record requests via email and fax, and you’ll follow up directly with facilities via phone to ensure timely completion. Your attention to detail and persistence will help ensure that the records received are accurate, complete, and aligned with the original request.
  
Key Responsibilities
● Request Initiation: Submit record requests via email and fax using LlamaLab’s retrieval platform.
● Facility Identification: Locate and confirm accurate contact information (fax numbers, email addresses, phone numbers) for healthcare providers and facilities.
● Follow-Up: Call facilities to confirm receipt of requests, follow up on pending items, and resolve any delays or issues.
● Quality Control: Review incoming records to verify that they match what was requested (e.g., correct patient, date range, document type). Flag any deficiencies or incomplete submissions.
● System Updates: Accurately log all outreach efforts, communications, and outcomes within the LlamaLab platform.
● Team Coordination: Collaborate with the legal, clinical, and operations teams as needed to clarify requirements or escalate complex cases.
● Process Optimization: Contribute to ongoing improvements in record retrieval workflows, including better contact sourcing and communication strategies.
  
Qualifications
● 1+ years of experience in medical record retrieval, medical billing, healthcare
operations, or legal support preferred
● Familiarity with HIPAA regulations and patient confidentiality.
● Exceptional communication and follow-up skills.
● High attention to detail and organizational skills.
● Self-starter comfortable working remotely and independently.
● Comfortable using web-based platforms and dialing tools.
● Ability to manage a high volume of record requests simultaneously.
  
Work Schedule:
Monday - Friday (9pm - 6am MNL time)
Must Have atleast 50mbps internet connection
Must be wiling to work (Home-based)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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