Replenishment / Supply Chain Agent

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Role Summary
The Replenishment / Purchasing Agent is responsible for day‑to‑day ERP purchasing activities,
vendor coordination, follow‑ups, and logistics tracking to support on‑time delivery and accurate
inventory replenishment.

Key Responsibilities
● ERP‑Based Purchasing
● Create and manage purchase orders in the ERP system based on demand and
replenishment requirements.
● Handle both multiple line‑item and single line‑item orders to ~110 vendors.
● Ensure accurate entry of quantities, prices, delivery dates, and vendor details.
● Order Follow‑Up & Expediting Support
● Proactively follow up with vendors to confirm order receipt, ship dates, and
delivery commitments.
● Monitor orders against required delivery dates and identify at‑risk or late
shipments.
● Escalate issues to the Supply Chain Manager and/or expediting specialist when
intervention is required.
● Logistics & Delivery Coordination
● Coordinate with the expediting specialist (and vendors) on:
● Shipment arrangements
● Consolidation opportunities
● Timing and routing considerations
● Ensure relevant delivery and logistics information is accurately captured in the
ERP/system.
● Issue Resolution & Escalation
● Identify and help resolve purchase order discrepancies, quantity or pricing
issues, and vendor‑related problems.
● Know when to accelerate an issue (escalate) to the manager or US team to
protect on‑time delivery and customer commitments.
● Reporting & Documentation
● Maintain clear, accurate notes in the ERP system on:
● Follow‑up activities
● Vendor communications
● Delivery status and exceptions
● Support preparation of reports on late orders, vendor performance, and issue
trends as directed by the manager.
● Continuous Improvement & Growth
● Over time, support the manager in:
● Identifying alternate approved vendors.
● Participating in basic pricing and terms discussions, as appropriate.
● Contribute ideas to improve purchasing workflows, vendor communication, and
logistics effectiveness.

Qualifications
● Experience: 3–5 years in a purchasing, replenishment, or supply chain support role.
● ERP: Solid experience working with an ERP system for purchasing and/or inventory
management.

Skills:
● Strong English communication skills (written and verbal) for email and vendor
communications.
● Ability to manage deadlines, prioritize follow‑ups, and handle a high volume of weekly
purchases.
● Attention to detail, especially when entering data and documenting activities.
● Good problem‑solving skills and judgment on when/how to escalate issues.
Other:
● Comfortable working with US‑based vendors and schedules.
● Willingness to work shifts within US time coverage, as assigned by the manager.

Work Arrangement: Homebased
Work Schedule: Monday–Friday, 8pm- 5am PHT
Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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