Job Description
About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
About the Role We are looking for an experienced and detail-oriented
HubSpot Administrator to own, manage, and continuously improve the company’s HubSpot CRM platform.
This is a hands-on role responsible for ensuring the CRM remains accurate, efficient, scalable, and valuable to the sales, marketing, customer service, operations, finance, and management teams. The successful candidate will become the internal HubSpot expert, helping the organization improve processes, automate repetitive tasks, strengthen data quality, and gain meaningful business insights.
Key Responsibilities HubSpot Administration - Serve as the primary administrator and subject matter expert for HubSpot CRM.
- Manage users, permissions, teams, and security settings.
- Maintain pipelines, deal stages, custom objects, workflows, and custom properties.
- Configure automation and business processes.
- Manage lists, forms, sequences, templates, and playbooks.
- Ensure the CRM remains organized, scalable, and user-friendly.
CRM Data Management & Quality - Monitor CRM data accuracy, completeness, and consistency.
- Identify and resolve duplicate records.
- Clean and maintain contact, company, and deal records.
- Establish and maintain standardized naming conventions.
- Audit required fields and data entry practices.
- Ensure sales representatives maintain accurate opportunity stages and next steps.
- Drive improved CRM adoption and data discipline across the organization.
Reporting & Dashboards - Develop and maintain dashboards and reports covering:
- Sales pipeline and forecasting
- Close rates
- Sales activity metrics
- Win/loss performance
- Sales by manufacturer
- Territory performance
- Project pipeline
- Marketing effectiveness
- Vendor reporting requirements
- Generate recurring reports for management and external partners.
- Improve reporting accuracy and provide actionable business insights.
Sales Process Improvement - Partner with sales leadership to improve the sales process and opportunity lifecycle.
- Identify process bottlenecks and recommend improvements.
- Develop and maintain consistent processes for:
- Lead qualification
- Opportunity management
- Proposal tracking
- Specification tracking
- Bid management
- Customer follow-up
- Lost opportunity analysis
Automation - Design, implement, and optimize HubSpot automation, including:
- Lead routing
- Internal notifications
- Task creation
- Follow-up reminders
- Email automation
- Customer nurturing campaigns
- Sales sequences
- Pipeline management workflows
Marketing Support - Work closely with marketing to build and maintain landing pages and forms.
- Support email campaign management and contact segmentation.
- Develop automated customer journeys.
- Monitor and measure campaign performance.
- Support lead generation initiatives.
Integrations - Maintain and support HubSpot integrations with platforms such as:
- Gmail and Google Workspace
- Outlook / Microsoft 365
- QuickBooks
- Website forms
- Calendars
- Phone systems
- Electronic signature platforms
- Marketing tools
- Other third-party applications
- Identify and recommend new integrations that can improve efficiency and business processes.
User Training & Support - Serve as the internal HubSpot resource for employees.
- Train new users and conduct refresher training as needed.
- Create user documentation, processes, and best practices.
- Respond to HubSpot-related questions and troubleshoot issues.
- Encourage and support company-wide CRM adoption.
Continuous Improvement - Stay up to date with HubSpot updates, features, and capabilities.
- Recommend new tools and functionality that improve:
- Productivity
- Reporting
- Automation
- Customer experience
- Sales efficiency
Qualifications Required - At least 3 years of experience administering HubSpot CRM.
- Strong knowledge of HubSpot Sales Hub and Marketing Hub.
- Hands-on experience creating workflows and automation.
- Experience building dashboards and reports.
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
- Advanced Microsoft Excel skills.
- Ability to manage multiple priorities and work independently.
Preferred - HubSpot certifications.
- Experience with HubSpot Marketing Hub and/or Service Hub.
- CRM migration experience.
- Knowledge of APIs and third-party integrations.
- Experience with reporting and business intelligence tools.
- Experience supporting outside sales organizations.
- Experience in construction, recreation, architectural products, manufacturing, or related industries.
Core Competencies - Highly organized and process-oriented
- Analytical and data-driven
- Detail-oriented
- Self-motivated
- Strong problem solver
- Customer-focused
- Collaborative
- Excellent communicator
- Continuous learner
- Strong understanding of business processes and CRM best practices
Key Success Measures Within the first year, the successful candidate is expected to:
- Increase CRM adoption across the organization.
- Improve CRM data quality and reporting accuracy.
- Automate repetitive administrative tasks and processes.
- Deliver dashboards that provide timely business insights.
- Improve sales forecasting accuracy.
- Enable management to make faster, data-driven decisions.
- Ensure vendor reporting requirements can be generated accurately and efficiently.
- Establish themselves as the trusted internal resource for all HubSpot-related matters.
Work Arrangements: Home-based, Monday to Friday
12:00 AM - 9:00 AM PHT
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
In compliance to data privacy law, make sure that the following is included at all times: By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
