Level 2 IT Support Technician (Homebased)

Job Description

About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
 
The Role
We're currently looking for an IT Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.
 
Key Responsibilities

• Diagnosing and resolving tickets within client service level agreement time frame
• Maintaining all required certifications and training programs
• Configuring and customizing Windows and Mac setups for clients
• Performing the above functions onsite at client sites and in-lab at Venture's office
• Managing communication between vendors and other third-parties as required
• Documenting ticket progress and resolution notes for client billing or review
• Acting as the liaison between the account and technical team to clients when required
• Meeting client service level agreement targets while maintaining a high level of client service
• Supporting technician and account teams to ensure client satisfaction
• Working with the team lead to identify opportunities to improve our hardware repair team
• Performing other tasks, based on management requirements

Qualifications

• 2+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
• Support knowledge of PC hardware, Microsoft operating systems (Windows 7-11) and Microsoft Server operating systems (2012-2022)
• Microsoft Server Applications, including Active Directory & Remote Desktop Services
• Support knowledge of standard business software such as Office 365/Azure applications and Google Workspace
• Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
• Strong client service skills - communication and problem solving
• Ability to work with non-technical users - simplifying complex information
• Ability to multi-task, prioritize and manage time effectively

Additional, but not required skills

• Linux (various distributions)
• Document Management (SharePoint, M Files)
• ERP Systems (Sage, Microsoft, Quickbooks)
• Project Management (OnTime, MS Project)
• Database (MS SQL, MySQL, Oracle)

Work Schedule:

• Tuesday - Saturday 1 AM - 10 AM PH

 Work Arrangement

• Homebased

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.