Job Description
About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Role: The ERP Lead is responsible for leading the Go‑Live, stabilisation, and ongoing ownership of Microsoft Dynamics 365 Business Central. The role combines ERP governance, system optimisation, integration leadership, and the use of Microsoft AI and automation tools to ensure the ERP platform supports scalable, efficient, and compliant business operations.
Key Responsibilities:ERP Go‑Live & Stabilisation
- Lead and support ERP Go‑Live activities, including cutover planning, data validation, reconciliation, and hypercare support.
- Act as the primary escalation point for Business Central issues during and post Go‑Live.
- Coordinate with implementation partners and internal stakeholders to ensure a smooth transition to BAU operations.
ERP Ownership & Governance
- Serve as the system owner for Microsoft Dynamics 365 Business Central.
- Manage system configuration, change control, release planning, and documentation.
- Establish ERP governance frameworks, security roles, permissions, and compliance standards.
Integration Management
- Lead integrations between Business Central and other systems, including payroll, time and attendance, CRM, banking, and third‑party operational platforms.
- Oversee APIs, data flows, reconciliation processes, and error handling.
- Collaborate with vendors and developers to design scalable and secure integration solutions.
AI, Automation & Microsoft Platform Enablement
- Design and implement AI agents, Copilot features, and automation using Power Automate and the Microsoft Power Platform.
Security Services | Integrated Facilities Services | Property Maintenance | Commercial Cleaning | Washroom & Hygiene Services
- Identify opportunities to reduce manual processing and improve efficiency through automation and AI.
- Remain aligned with Microsoft's product roadmap and recommend enhancements to improve ERP capability.
Process Improvement & Business Enablement
- Translate business requirements into ERP system configuration and process improvements.
- Lead continuous improvement initiatives across finance and operational functions.
- Support reporting, analytics, and Power BI enablement for key stakeholders.
- Stakeholder Communication
- Maintain clear and transparent communication with internal stakeholders, vendors, and implementation partners.
- Provide regular updates on system performance, ERP roadmap, risks, and improvement initiatives.
Key Performance Indicators (KPIs):
- Successful ERP Go‑Live and post‑implementation system stability.
- Timely and accurate delivery of system integrations.
- Reduction in manual processing through automation and AI enablement.
- Stakeholder satisfaction with ERP performance, data quality, and support.
Qualifications & Experience:- 3-5 years' experience working with Microsoft Dynamics 365 Business Central.
- Proven experience supporting ERP Go‑Live and post Go‑Live environments.
- Strong understanding of financial processes, ERP controls, and system integrations.
- Experience with Microsoft Power Platform, automation, and AI enablement is highly desirable.
- Strong analytical, communication, and stakeholder management skills.
Work Schedule - Monday - Friday 7am-4pm PH Time
Location Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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