Job Description
About UsOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
About the Client We build and operate mobile networks in places most people will never visit—remote islands in the Pacific, the Indian Ocean, the Arctic, and overseas territories. Our software powers cellular networks that connect communities where traditional telcos won't go. We're looking for a Network Operations Engineer to join our small, tight-knit team in Australia and the US.
The role You'll be the glue between our customers and our development team—keeping networks running, building visibility into our infrastructure, and helping ship improvements.
This is a new role. We've never hired for this position before, so you won't be slotting into someone else's job—you'll be carving out your own. There's plenty to do, and no two days will look the same.
To start: You'll own building out our observability layer - Today we've got metrics flowing into Prometheus and InfluxDB, but they need to be stitched together into polished Grafana dashboards. From there, your role grows into bridging the gap between our dev team and our customers—spotting issues, improving tooling, documentation and keeping the networks running smoothly.
Day-to-day, you'll be: - Building and refining Grafana dashboards, alerts, and thresholds
- Running Ansible playbooks to deploy upgrades, backups, deployments and patches
- Monitoring customer and internal infrastructure and proactively catching issues
- Owning incidents / tickets end-to-end: triage, investigation, fix, or escalate
- Feeding insights back to the dev team as they ship new features and working to create even better products
This is about 80% internal infrastructure work, 20% customer-facing support.
Our Environment Everything is built in-house by our dev team—no vendor black boxes.
- Configuration/Orchestration: Ansible (Git-controlled)
- Monitoring: Prometheus, InfluxDB, Grafana
- Virtualisation: Proxmox (VMs and LXC containers)
- OS: Linux (Ubuntu), with a custom Apt repo for our stack
Skills/Qualifications: - Solid networking fundamentals (roughly CCNA-level knowledge, certification not required)
- Experience working in an ISP or telco environment
- Linux sysadmin skills (comfortable on the command line, installing packages, troubleshooting services)
- Experience with Grafana and Prometheus (or similar tools like Zabbix or Nagios—the concepts transfer)
- Experience with Ansible (or transferable skills from Salt, Puppet, or Terraform)— running playbooks, basic modifications
- Basic Git skills (saving changes, pushing commits)
- Strong troubleshooting skills with Wireshark and packet captures
- Solid TCP/IP fundamentals—routing, packet loss, protocol behaviour
- Self-directed and able to work autonomously
Nice to have - Experience with 3GPP mobile/cellular networks (highly desired—but we'll train the right person)
- SIP/VoIP experience
- Python or scripting skills
- Mikrotik experience
We're happy to train you on the mobile network domain if you're strong on the ISP/Linux/monitoring fundamentals. This role isn't for you if you need tasks handed to you. We're a small team and we don't micromanage. You're expected to spot problems, find improvements, and make them happen—not wait for a list.
Compensation & Benefits - Equipment provided (laptop, etc.)
- Async-first culture - We leave you to focus on your work
- 50% contribution towards any certifications you want to pursue
Work Schedule - Monday to Friday (10AM-7PM; Manila Time) - with flexibility to adjust start and finish times as needed
Work Setup (WFH) - Permanent Homebased
- Equipment will be provided by the company
- Hired staff is required to have a stable and reliable internet connection with at least 20MBPS for both download AND upload speed.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
