Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Duties and Responsibilities: Lead Management & Sales Conversion - Monitor email, SMS, CRM systems, and all lead platforms for incoming enquiries
- Respond to new leads immediately (speed is critical in a competitive environment)
- Call inbound leads to qualify, quote, and close jobs
- Maintain consistent and structured follow-up with warm and undecided prospects
- Overcome objections and negotiate where appropriate to secure bookings
- Maintain a strong close rate across 300-500 shared monthly leads
Lead Tracking & Administration - Accurately update spreadsheets/CRM with client details, pricing, notes, and follow-up status
- Track lead sources and outcomes to measure conversion performance
- Maintain a clean and organized daily sales pipeline
- Ensure all confirmed jobs are properly handed over to dispatch with complete and accurate information
Reporting & Performance Monitoring - Prepare daily activity reports (calls made, leads contacted, follow-ups completed, deals closed)
- Submit weekly performance summaries including close rate, revenue generated, and pipeline status
- Identify patterns in lost deals and suggest process improvements
B2B Sales & Partnership Development (Warm Leads - Not Cold Calling) - Attend scheduled meetings with potential B2B partners generated through company marketing campaigns
- Present services, partnership structure, and value proposition clearly and confidently
- Follow up after meetings to secure partnership agreements
- Maintain and nurture a growing pipeline of commercial partners (2-5 meetings per week expected)
- Build long-term relationships that generate ongoing, repeat business
- Note: B2B outreach is not cold calling. Meetings will be pre-arranged through marketing campaigns and lead generation efforts.
Customer Communication & Service - Maintain professional, confident communication with all prospects
- Clearly explain services, pricing structures, and scheduling options
- Manage client expectations accurately
- Handle objections or minor concerns professionally before escalation
Collaboration & Operational Support - Work closely with the dispatch team to ensure smooth job scheduling
- Communicate urgent client updates immediately
- Support operational efficiency by ensuring all sales details are complete and accurate
- Contribute ideas to improve sales processes and response times
Performance Expectations - Fast response times
- High activity levels
- Strong follow-up discipline
- Consistent revenue contribution
- Target-driven mindset
Requirements and Skills: Experience - Minimum 1 years of proven sales experience (phone-based sales preferred)
- Demonstrated experience closing deals in a competitive, multi-quote environment
- Experience handling high lead volumes and fast response times
- Previous experience in service-based industries (removals, logistics, real estate, trades, or similar) is highly desirable
Education - High school diploma or equivalent required
- Additional certifications or training in sales, business, or communication are a plus
Core Skills - Strong closing ability with measurable past performance
- Confident and persuasive phone communication skills
- Excellent objection-handling skills
- Strong follow-up discipline and persistence
- Highly organized with strong attention to detail
- Ability to multitask and manage 300-500 leads per month
- Results-driven and target-focused mindset
- Ability to work under pressure and in a fast-paced environment
Technical Skills - Comfortable using CRM systems and spreadsheets (Google Sheets or Excel)
- Strong email and written communication skills
- Ability to quickly learn internal quoting and booking systems
- Proficient in using email, SMS platforms, and multiple lead management systems
- Reliable internet connection and professional work setup (if remote)
Work Location - Home-based
- Should have strong internet connection (minimum of 20 mbps)
- Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
