Supply Chain Manager

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals
  
Role Summary
The Supply Chain Manager will oversee a team of replenishment/purchasing agents and an expediting specialist responsible for managing ERP-based purchasing, vendor relationships, logistics follow‑up, and on‑time delivery. This role acts as the primary interface between the offshore team and corporate headquarters in the US.
  
Key Responsibilities
● Team Leadership & Management
○ Lead and manage a team of 4 replenishment/purchasing agents and 1 expediting specialist.
○ Set expectations, assign daily/weekly tasks, and monitor performance and productivity.
○ Provide coaching, feedback, and support career progression (e.g., agents moving into vendor/price negotiation responsibilities).
● Purchasing & ERP Management
○ Oversee end‑to‑end purchasing activities in the ERP system for ~300 purchases per week across ~110 vendors.
○ Ensure all purchase orders are created accurately with correct vendors, quantities, pricing, and required dates.
○ Monitor and enforce adherence to budgets, schedules, and internal controls.
● Logistics & Vendor Management
○ Ensure systematic follow‑ups with vendors to track order status and delivery schedules.
○ Escalate and resolve issues related to late deliveries, shortages, and quality problems.
○ Support the expediting specialist in managing incoming and outgoing freight, consolidation, and timing optimization.
○ Maintain and improve vendor relationships within the defined “four corners” of the vendor agreements provided by the US team.
● Reporting & Continuous Improvement
○ Ensure timely and accurate reporting on:
○ Late or at‑risk deliveries
○ Exceptions and issue resolution
○ Key supply chain KPIs
○ Drive continuous improvements in:
○ On‑time delivery
○ Purchase order accuracy
○ Vendor performance and logistics efficiency
○ Identify opportunities for alternate/approved vendors and support price and terms improvement in collaboration with US leadership.
● Stakeholder Communication
○ Act as the primary point of contact between the offshore team and US headquarters.
○ Communicate clearly in English via email, Teams, and meetings, including nuances and detailed explanations.
○ Ensure alignment between team activities and corporate priorities.
  
Qualifications
● Experience: 5–7 years in supply chain, purchasing, or procurement, ideally in a pharmaceutical, nutritional supplement, or food environment (industry experience preferred but not strictly required).
● ERP: Strong hands‑on experience working with ERP systems in a purchasing/supply chain capacity.
  
Skills:
● Excellent English communication skills (written and verbal), capable of nuanced email and meeting communication with US stakeholders.
● Strong analytical and problem‑solving skills; able to interpret data and prioritize escalations.
● Proven ability to manage to budget and schedule.
● People management experience (leading buyers/replenishment or similar roles).
● Other:
● Comfortable working US business hours.
● High attention to detail and documentation quality within the ERP system.
  
Work Schedule:
Monday - Friday (8pm -5am MNL time)
Must Have atleast 30mbps internet connection
Must be wiling to work (Hybrid)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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