Administrative Assistant

Job Description

Company Description
 
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
 
Position Summary
 
This is a full-time, remote Administrative Assistant position, focused on caregiver recruitment, timesheet management, and communication. The role requires a detail-oriented professional with strong communication skills to ensure accurate billing, compliance, and smooth day-to-day operations.
 
Key Responsibilities

• Caregiver Recruitment: Source potential home health care providers, conduct initial screenings, and manage all recruitment-related communication using the My CNA platform.
• Timesheet and Schedule Management: Oversee caregiver clock-ins and clock-outs via the Swift Ops system. Correct discrepancies, ensure accuracy for billing, and verify compliance.
• Communication and Coordination: Serve as the primary point of contact for caregivers, addressing scheduling and administrative inquiries. Communicate proactively with a diverse group of caregivers to resolve timesheet errors.
• Data Correction and Compliance: Fix errors in the scheduling and timesheet systems to ensure compliance with state regulations, including HIPAA.
  
  

Qualifications

• Skills: Excellent English communication, strong customer service, attention to detail, multitasking, professional phone manner, and basic computer proficiency.
• Experience: Experience in customer service, hospitality, or a call center environment is preferred.
• Technical Requirements: High-speed internet and an updated computer. The ability to learn digital platforms quickly is essential.