Job Description
About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Client Overview Founded in 2009, our organization is a rapidly growing membership-based community with over 100,000 members worldwide. Our network consists of accomplished entrepreneurs, innovators, executives, and business leaders who are shaping today's most successful companies and tomorrow's emerging ventures. Members enjoy access to exclusive benefits and partnerships across travel, lifestyle, and business services.
Job Summary We are seeking a Remote Member Services Specialist to deliver a high-touch, personalized, and knowledgeable support experience to our members. This role involves handling a wide range of inquiries, from basic membership and benefit-related troubleshooting to more complex requests requiring research, critical thinking, and problem-solving skills.
Key Responsibilities - Deliver exceptional customer service to members via phone and other communication channels.
- Research and respond to member inquiries with a strong sense of urgency, professionalism, and accuracy.
- Consistently exceed member expectations by providing personalized and proactive support.
- Troubleshoot issues and communicate effectively across multiple platforms and systems.
- Continuously evaluate the member experience and recommend improvements to increase engagement and satisfaction.
- Meet or exceed key performance indicators (KPIs), including response times, customer satisfaction scores, and service quality metrics.
- Collaborate with internal teams to resolve member concerns and improve service delivery.
Qualifications - Minimum of 3 years of customer service, member services, or related experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
- Strong interpersonal skills with a professional and courteous approach.
- Proactive mindset with the ability to identify issues and implement effective solutions.
- Highly organized with strong time management and multitasking abilities.
- Capable of working independently while maintaining attention to detail.
- Willingness to support cross-functional teams as business needs arise.
- Ability to prioritize tasks, meet deadlines, and perform well under pressure.
- Strong computer proficiency and comfort learning new technologies and systems.
Work Schedule:
Must be amenable to work in shifting schedule
Work Setup:
Office-based
Work Locations:
SM North EDSA Tower 1, North Avenue corner, Quezon City
Note:
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
In compliance to data privacy law, make sure that the following is included at all times:
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only. 