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Reservation Agent (Home-based)

Full Time Employee

Job Summary

We are looking for a Reservation Agent to join our team.

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 
 
Job Overview:
We are seeking experienced reservation agents to support our growing rental car business, handling a wide range of customer interactions and administrative tasks.
 
 
Key Responsibilities:
  • Handle incoming customer calls and inquiries
  • Create and manage rental car bookings
  • Process customer quotes
  • Amend existing bookings and verify pricing
  • Provide comprehensive customer support
  • Manage email communications
  • Liaise with branch locations
  • Maintain accurate customer records
Required Qualifications:
  • Minimum 1-3 years experience in reservation or customer service roles
  • Proven experience in travel, hospitality, or car rental industry
  • Excellent verbal and written communication skills
  • Proficient in using computer systems and reservation software
  • Strong problem-solving and decision-making abilities
 
Work Location
  • Home-based
  • Should have strong internet connection (minimum of 20 mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)
     
 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
 
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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By clicking on the "Submit" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.