Medical Operations Admin (Home-based)

Job Description

About Us:
 
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
 
Job Overview:
As a Medical Operations Administrator, you will play a vital role in supporting the day-to-day operations of the business. Working as part of a dynamic team that delivers 24/7 patient care, you will also have regular interaction with senior management and be involved in strategic discussions
 
Your responsibilities will include:

• Responding to calls and emails from customers and ensure that we maintain a very high level of customer service
• Using our proprietary products to assist you, to assign radiology examinations to radiologists (senior doctors) on our IT systems
• To help the radiologists troubleshoot any problems with these radiology examinations (missing information etc)
• To manipulate volumes of data in order to undertake elements of assigning and customer liaison.
• To work closely within the operations team to ensure that the right scan is sent to the right radiologist at the right time to ensure that patients get the right doctor reporting their scan without any untoward delay.

Qualifications:

• Minimum of 3 years' experience in a healthcare operations or administrative setting; experience in radiology is a plus.
• Can start ASAP!
• You have a strong interest in patients - you want to help people
• Are looking for a challenge with an opportunity to grow professionally. You can help shape the future direction of the company
• Enjoy solving problems in a practical and collegiate way
• You are an excellent communicator, being able to succinctly communicate and escalate key issues
• Flourish working in a fast-paced and occasionally stressful environment where no 2 days are the same
• You are cool under pressure and have a logical, practical approach to problem solving
• Enjoy working in a friendly team who look after each other. You are a team player who enjoys working collaboratively with different teams and stakeholders. You can quickly build strong professional relationships centred on trust
• You are highly organised and reliable with a strong work ethic
• You are motivated by creating a positive impact on patients

 
Work Schedule: Shifting schedule within UK business hours, with the possibility of weekend shifts
Work Setup: Home-based

• Must have at least 50mbps for both upload and download speed (with back-up internet connection is required)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
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By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.