Job Description
The Senior Network Technician III designs network solutions to help meet company goals and industry standards. This position utilizes a strong understanding of telecommunications and network technology, hardware, software, and services to ensure proactive monitoring and maintenance of client network environments. This role also leads in the design of networks and technologies using various telecommunication technologies, including, but not limited to: MPLS, Wireless, Firewalls and broadband solutions with VPN.
Duties/Responsibilities: - Responds to inquiries and requests for assistance with the Level I and Level II Technicians, with business and personal computer systems
- Identifies problems, troubleshoots and implements resolutions to assist users
- Performs review audits of client’s current information systems. Evaluates operating practices to determine if controls and security measures are adequate. Assesses dependability and integrity of information systems and associated data
- Perform Disaster Recovery functions for supported end clients
- Performs Network and Security Audits
- Oversees and administers client’s network servers, network infrastructure, peripheral devices and workstations
- Monitors performance and maintains security of LANs. Works with multiple hardware and software platforms
- Assesses network performance. Sets up and observes network systems and peripherals. Recommends and implements upgrades or improvements. Resolves network problems and offers technical assistance to users.
- Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on servers, input/output fleet, and workstations
- Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
- Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information
- Utilizes our organization’s monitoring software/hardware used in the maintaining the client’s network infrastructure. Consists of applications, Lab Tech, ConnectWise, custom applications created locally
- Conducts research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
Skills and Qualifications: - Exude credibility and professional integrity
- Possess a positive attitude, towards people and problems
- Must be a self-starter and able to work independently with high standards to meet multiple deadlines
- Excellent communication skills including verbal, written, editing, proofreading and computer skills
- Ability to work on small and large projects with precise attention to detail
- Work effective with a team maintaining a positive, can-do attitude
- Adept in developing and maintaining strong relationships with management, staff, vendors and clients
- Ability to thrive in a fast paced, high pressure environment
- Excellent problem-solving skills
- Possess a passion for technology
- Ability to speak to individuals or groups of people with poise, voice control, confidence and professional integrity
- Respond adequately to inquiries or complaints
- Ability for sensitivity to cultural differences among individuals and groups of persons
- Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions
- Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
- Use/interpret job related terminology, mathematical formulas and functions effectively and efficiently
- Deal with people maintaining effective working relationships
- Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations
- Maintain a valid driver’s license.
- Ability to pass a background and drug screen.
Education and Experience: - Bachelor's degree
- CompTia A+ Certification, Active and Current
- Expert Level Comprehension of Network Setups and Configurations
- 4-8 years of experience working in IT Service Team/MSP NOC Team Environment
- Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- CRM Experience (ConnectWise, Autotask, TigerPaw)
- MCITP, MCP, CCNA, CCDA, CCNP or a combination of at least 3 in Current and Active Status
Additional Information: - Permanent Homebased
- Monday to Friday, 9pm to 6am Manila Time
