Job Description
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Role: - Responsible for Configuration and Implementation of different products using Glams Interchange Platform to Data’s customers
- Work with a Business Analyst and Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail orientated, can solve problems quickly and effectively and is confident in client facing situations
- This is a key role in the successful delivery of product into the client's high profile and ever-expanding customer base.
Your Responsibilities: - Understanding Platform and implementing different products as per customer requirements
- Reviewing client User Requirement Specifications and translating those into product requirements
- Understanding process workflows and providing workaround solutions when software needs are not met
- Work closely with both internal and external stakeholders to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them
- Work internally to configure the software to meet customer requirements and present the configured system back to Business Analysts and customers alike
- Collaborate iteratively with Business Analysts to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design
- Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing, configuration verification, run configuration comparisons and supporting user acceptance testing
- Collaborate closely with the Project Manager to deliver projects on ensuring that scope is adhered to
- Through client engagements, identify new features that platform does not currently offer and will be of benefit to our customers
- Supporting continuous improvement program, always looking at how the organisation can improve on process, delivery, and service to our customers
- Support and troubleshoot configurations to aid root cause analysis and provide solution
Qualifications - Degree in IT, Computer Science or other programming courses.
- Must have at least 2-3 years industry experience
- Proficient in C# programming language
- Experience working directly with external customers – ideally customers with a global reach
- Strong verbal and written communication skills – communicates thoughts in a well-organised manner
- Demonstrates an ability to work to tight deadlines across multiple projects
- Experience in any one of the programming languages is an added advantage
- Previous experience as a Business Analyst is an added advantage
Additional Information - Work set-up: Permanent work from home
- Work schedule: Monday - Friday, 4PM - 1AM Manila time
- 15K signing bonus
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
