SOC Analyst - Homebased

Job Description

As a SNOC Analyst, you will serve as the initial point of contact and primary investigator for network and security events affecting our customers. This role is critical in monitoring, identifying, and initiating the response to security and network incidents. You will be responsible for managing the queues and communication channels, ensuring prompt and effective handling of alerts and customer inquiries.
  
  
Duties and Responsibilities:

• Actively monitor and manage security and network event queues, identifying and investigating potential threats and incidents.
• Serve as the first point of contact for incoming calls and communications.
• Conduct initial analysis and investigation of security and network alerts, gathering relevant information for escalation to higher-level analysts.
• Provide timely and accurate responses to customer inquiries, maintaining a high level of customer service.
• Document incidents and actions taken in a clear and comprehensive manner
• Collaborate with other team members to ensure a coordinated response to incidents.
• Stay informed about current cybersecurity and network threats, and emerging technologies.
• Participate in regular training and development sessions to enhance technical and professional skills.
• Assist in maintaining and updating the Company's knowledge base with relevant information and documentation.
• Support the development of standard operating procedures and contribute to continuous improvement initiatives.

  
  
Required Skills and Qualifications:

• Experience or strong interest in network security, incident response, or SOC/NOC operations.
• Ability to quickly assess and prioritize incidents and tasks in a fast-paced environment.
• Familiarity with SIEM, EDR, and network monitoring tools is advantageous.
• Good communication skills, with the ability to clearly convey technical information.
• Basic understanding of ITIL practices is beneficial.
• Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, CCNA) are desirable but not mandatory.

  
  
Preferred Skills:

• Prior experience in a customer service or helpdesk role.
• Basic knowledge of the cybersecurity threat landscape and network protocols.

Must be willing to work 3am - 3pm Manila Time shifting to 3pm - 3am Manila Time
 
Must be willing to work 4 days a week, then 4 days rest day

Must be comfortable working Homebased
 
Must have reliable internet connection at home