Nightshift Customer Service Executive - Onsite SM North

Full Time Employee

Job Summary

Looking for Customer Service professionals with extensive experience in both Email and Phone Support

Job Description

We are on the hunt for a personable, organised and motivated Junior Digital. We are on the hunt for a personable, organised and motivated Junior Digital Account Manager who thrives off working in a fast-paced, agile and rapidly growing environment. In addition to supporting our clients, you will work collaboratively with our other teams spanning sales, content removal, technology and finance. Our team love helping our clients solve their very real digital reputation problems -come join us and make your mark!

Key Responsibilities

Communicating with clients, providing support through emails and phone calls
Managing the onboarding of new client
Collaborating with team members regarding status information relating to your clients’ projects

Skills, Knowledge and Expertise

Proficient with Zendesk and Salesforce
Great Customer Service Experience
A driven, self-motivated and positive personality
The ability to consistently meet and exceed set targets
A highly organised mindset and the ability to manage a large number of projects and client relationships with a positive and proactive attitude
Excellent communication and presentation skills, with the ability to effectively communicate with clients and internal teams
A solution-focused mindset and wants the best for the client and the company
It will be highly regarded if you have an understanding of the digital space, Google products including online reviews, and SaaS products

Work Schedule
Monday To Friday, 7AM - 4PM for 2-4 weeks training then will transition to 9PM -6AM, M-F Manila Time

Work Location
SM North Edsa

Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Thursday from 10 AM to 3 PM!

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