Job Description
Company Description Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Position Overview: We are seeking an experienced administration assistant and detail-oriented Agile Project Coordinator to join our dynamic IT consulting team. The ideal candidate will play a vital role in supporting the team, creating and following processes documented in Confluence and facilitating Agile methodologies across projects, ensuring efficient planning, execution, monitoring, and closure. This role will also encompass quality assurance to ensure that team deliverables are of a high quality and accuracy before being delivered to our customers. This role does require excellent IT skills and a background in IT or Cyber Security.
Key Responsibilities:
Agile Project Coordination: - Collaborate with Agile teams to develop, refine, and manage project backlogs, sprint plans, and release schedules.
- Support Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Monitor team progress, identify potential roadblocks, and work with teams to address challenges in a timely manner.
- Foster a culture of continuous improvement by helping teams adjust their processes based on retrospectives and feedback.
- Act as a central point of contact for project-related inquiries, clarifications, and updates.
Administrative Duties: - Manage general administrative tasks such as managing IT tickets in ServiceNow, maintaining database records, data entry, scheduling meetings and handling correspondence.
- Arrange and facilitate team meetings, including preparing agendas, recording minutes, and following up on action items.
Process Improvement: - Identify areas for process optimization and efficiency enhancement within the administrative department. Develop and implement strategies to streamline workflows and improve overall effectiveness.
Quality Assurance: - Assist in review of deliverables to ensure they meet customer standards by conducting regular reviews, identifying areas for improvement, and implementing corrective actions.
- Review PowerBI reports for accuracy to maintain a high standard of reporting.
Confluence Documentation: - Create and maintain comprehensive process documentation in Confluence, ensuring that business processes and procedures are accurately captured and maintained.
- Collaborate with the team to gather information and insights for process documentation.
- Organize and structure Confluence spaces to facilitate easy navigation and access to process documentation.
- Regularly review and update process documentation to reflect changes.
Qualifications: - Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience (5+ years) in project coordination and general administration, within the IT industry.
- Proficiency in project management tools and software such Jira/ClickUp and Confluence.
- Strong organizational skills with exceptional attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Problem-solving skills and the ability to adapt to changing project requirements.
- Strong interpersonal skills to work collaboratively with diverse teams.
- Familiarity with IT terminology and processes is a plus.
Join Our Team: This is an exciting opportunity to contribute to cutting-edge IT projects while ensuring smooth administrative operations. If you are a dedicated and proactive individual with a passion for coordination and organization, we invite you to apply and be part of our innovative IT team.
Note: The responsibilities and qualifications listed above are intended to describe the general nature and level of work to be performed and are not exhaustive. Additional duties and responsibilities may be assigned based on business needs.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role.
Work set-up: Work from home (equipment provided, must be willing to go to the office once a month to meet the team or when the client requires)
Work schedule: Monday - Friday, 6AM - 3PM
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
