FT Customer Support Representative

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 

What you’ll be doing:

• Live chatting with our users to help them on their journey with the App.
• Helping users get the best chance of getting to give them a Cash Advance.
• Serving our users that use our Credit Builder Card.
• Interacting with our community of users to help us as a company understand our user base and give input on what product and changes we should make as a company to better serve them.
• Keeping an eye on the trends that you are seeing and reporting irregularities to the right product teams.

 
Key facts:

• This is a Full Time position based from the Outsourced Offices.
• You’ll work 40 Hours per week on a flexible schedule.
• Scheduled hours will be flexible but mainly fall between 6am - 6pm in your timezone over 7 days of the week. It will definitely include one weekend shift.

 
What are we looking for?

• Self-starting: you will be onboarded and work from home so will need to be driven to find the answers to the questions you have and make it work
• Proactive initiative: You have the ability to take ownership of user experience and willingness to propose solutions before escalating
• Emotional Intelligence: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations
• Conflict resolution: You must be able to calmly de-escalate angry customers and give them actionable solutions
• Tech savvy: You will need to pick up new systems and software quickly to look into user issues daily
• Strong time manager: You will be required to independently juggle multiple priorities across being responsive to customers, building your understanding of the product, and interacting with the team in London
• Community driven: You will need to make decisions based on what is best for the team and communicate effectively to work towards a common goal
• Nice to have: Experience working with customers who face adversity or financial instability

 
Work Location

• Eastwood Site (18th Floor, Citibank Square, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila)

 
Working hours

• Scheduled hours will be flexible but mainly fall between 6am - 6pm (Manila Time) over 7 days of the week. It will definitely include one weekend shift.

 

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.