Customer Sales/Social Media Specialist

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Key Responsibilities:

Content Creation and Social Media Management
● Design and create engaging content using Adobe InDesign, Canva, and other tools for social media platforms (Facebook, Instagram, TikTok, etc.).
● Manage day-to-day social media posting and scheduling.
● Monitor and engage with followers to build a strong online community and address inquiries in a timely manner.
● Track and analyze social media performance metrics to identify trends and optimize engagement strategies.

Customer Engagement and Sales Support
● Assist with sales inquiries received through social media, WhatsApp, and other communication channels.
● Provide personalized responses to customer questions and follow-up to ensure satisfaction.
● Manage and prioritize WhatsApp customer chats, ensuring timely and professional communication.
● Handle day-to-day customer engagement tasks, including processing information requests and troubleshooting basic issues.

Market Analysis and Sales Improvement
● Conduct research on the Australian telco market, including competitor analysis, emerging trends, and customer preferences.
● Identify opportunities to improve sales and enhance company offerings.
● Provide actionable insights to the marketing and sales teams based on research findings.

Key Skills and Qualifications:

● Experience: 2-5 years in social media management, content creation, or a related role, with a passion for learning and development.
● Technical Skills: Proficient in Adobe InDesign, Canva, and other content creation tools.
● Communication Skills: Excellent written and verbal communication skills with a customer-focused mindset.
● Analytical Skills: Strong ability to conduct research, analyze data, and provide actionable insights.
● Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
● Customer Engagement: Experience in managing customer inquiries and providing exceptional service across multiple channels, including WhatsApp.
● Knowledge: Familiarity with the Australian telco industry is a strong advantage.

Working hours

• Scheduled hours will be 9am-6pm (Manila Time)

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.